Gorgias
Galería de imágenes destacadas
Características
-
Ubicados en Estados Unidos
Acerca de esta aplicación
Fecha de lanzamiento
1 de marzo de 2017
Idiomas
Inglés
Esta aplicación no está traducida al Español
Categorías
Chat , Gestión de tickets de atención al clienteFunciona con
Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ IntegrationsCrea experiencias de cliente de 5 estrellas, una conversación a la vez.
Gorgias es una plataforma de experiencia del cliente que combina todos tus canales de soporte en un solo buzón. Cada interacción está vinculada a los datos relevantes del cliente extraídos directamente de Shopify. Además, se integra con más de 100 aplicaciones. Independientemente del tamaño de tu tienda, Gorgias puede manejar instantáneamente todos tus tickets de soporte con automatización inteligente y AI, haciendo felices a tu equipo de soporte y a tus clientes.
- Omnicanal: Unifica correo electrónico, chat, voz, TikTok, Instagram y más en un solo buzón
- Gestión de pedidos: Edita, reembolsa, duplica y cancela pedidos en Gorgias directamente
- Respuestas rápidas: Resuelve preguntas de manera oportuna utilizando la gestión de tickets impulsada por AI
- Basado en datos: Aprende cómo tu equipo de soporte genera ventas con Estadísticas de Ingresos
- Ofrece soporte 24/7: Responde a las preguntas frecuentes con un Centro de Ayuda, chat y campañas en el sitio web
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Precios
Prueba gratis de 7 díasPlan de inicio
$10 al mes
$0.40 por cada ticket adicional
- 3 agentes de soporte al cliente
- 50 tickets por mes incluidos
- Chat en vivo
Plan básico
$60 al mes
o $600 al año con un ahorro del 17%
$40 por cada 100 tickets adicionales
- Agentes de soporte al cliente ilimitados
- 300 tickets por mes incluidos
- Chat en vivo
- Servicio al cliente
- Complemento de automatización disponible
Plan Pro
$360 al mes
o $3,600 al año con un ahorro del 17%
$36 por cada 100 tickets adicionales
- Agentes de soporte al cliente ilimitados
- 2000 tickets incluidos
- Chat en vivo
- Servicio al cliente
- Complemento de automatización disponible
Plan avanzado
$900 al mes
o $9,000 al año con un ahorro del 17%
$36 por cada 100 tickets adicionales
- Agentes de soporte al cliente ilimitados
- 5000 tickets incluidos
- Chat en vivo
- Servicio al cliente
- Complemento de automatización disponible
Plan de inicio
$10 al mes
$0.40 por cada ticket adicional
- 3 agentes de soporte al cliente
- 50 tickets por mes incluidos
- Chat en vivo
Plan básico
$60 al mes
o $600 al año con un ahorro del 17%
$40 por cada 100 tickets adicionales
- Agentes de soporte al cliente ilimitados
- 300 tickets por mes incluidos
- Chat en vivo
- Servicio al cliente
- Complemento de automatización disponible
Plan Pro
$360 al mes
o $3,600 al año con un ahorro del 17%
$36 por cada 100 tickets adicionales
- Agentes de soporte al cliente ilimitados
- 2000 tickets incluidos
- Chat en vivo
- Servicio al cliente
- Complemento de automatización disponible
Plan avanzado
$900 al mes
o $9,000 al año con un ahorro del 17%
$36 por cada 100 tickets adicionales
- Agentes de soporte al cliente ilimitados
- 5000 tickets incluidos
- Chat en vivo
- Servicio al cliente
- Complemento de automatización disponible
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Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días. Ver todas las opciones de precios
685 reseñas
We switched from another major support desk a few years ago and have never looked back. We really value the ability to easily integrate so many of our platforms into Gorgias. They are frequently releasing QoL and performance updates.
The best part by far though? Gorgias themselves have an extremely helpful and responsive support team.
Dear Kion Family,
Thank you immensely for sharing your experience with us! It's incredibly gratifying to hear that our platform has become an integral part of your operations.
Moreover, your kind words about our ongoing efforts to enhance QoL and performance through updates mean a great deal to us. We're committed to continuously improving our services to meet and exceed your expectations.
As for our Support Team, they're the best! 🌟 Providing excellent Customer Service is at the core of what we do, and your satisfaction is our ultimate reward.
We're truly grateful for your continued support and trust in Gorgias. 💛
The customer service at Gorgias is fabulous, it's a game changer for start ups that has the ability to scale up too. The best part is, they are always on hand to solve any issues and honestly speaking we didn't have any but the account rep really helps you make the most of tips and tricks like macros and automation which saves us so much time as a small team
Thank you for your wonderful review!
We're pleased to hear that you find Gorgias to be a game changer and appreciate our ability to scale up as your business grows.
It's our pleasure to learn that our Support Team has been able to assist you effectively, and it's fantastic to know that you're finding value in the tips and tricks our account reps have provided. Saving time for small teams is what we're all about!
We're here to support you every step of the way! 🙏
Gorgias makes life easy! Having all your platforms in one place creates a seamless customer service experience for your staff and customers. Can't fault their helpful team either - recommend for small or large businesses
Hi, Aletheia & Phos Family!
Thank you so much for sharing your positive experience with Gorgias!
It's great to hear that having all your communication channels in one place has made life easier for both your staff and customers. Seamless customer service is definitely a game-changer. And it's wonderful to hear that our team has been helpful as well. Your recommendation for both small and large businesses speaks volumes.
We're looking forward to having you on board for a long time. 🌟
Overall a great app and I think the best out there for customer service and integrating with shopify. Help is currently a bit slower than it used to be (maybe short staffed?) and getting through on live chat can be a bit of a chore too, but once I got an expert on my case he (Nikola) was extremely helpful getting my DNS record updates sorted and even sent personalised Loom videos. Definitely personal service.
Hi Green Tilip,
We're delighted to hear that Nikola was able to provide you with such exceptional service and support. He's truly a star on our team, and we'll be sure to pass along your kind words to him.
Regarding your experience with our support response times, we're continuously working to ensure that our support team is equipped to assist you as promptly as possible, even during busier times, so we appreciate your patience.
Thanks for your comments and we are grateful to have you as part of our community!
Always top service from Gorgias. Super responsive and helpful even showing videos how to explain things. Best customer service! Special call out to Ana.
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! 🫶🏻
We're thrilled to hear that you've had a great experience with our Support team, especially with Ana. We strive to provide top-notch service and it's always rewarding to hear when we've succeeded.
Thanks again for choosing Gorgias! ⭐️
Acerca de esta aplicación
Fecha de lanzamiento
1 de marzo de 2017
Idiomas
Inglés
Esta aplicación no está traducida al Español
Categorías
Chat , Gestión de tickets de atención al clienteFunciona con
Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ IntegrationsCreada por Gorgias Inc.
Acerca de Gorgias Inc.
Calificación promedio: 4,3
7 años de experiencia en la creación de apps para la tienda de aplicaciones de Shopify
180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US
Soporte técnico
Enviar un mensajesupport@gorgias.com
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