Gorgias
- Precios
-
Desde $10 al mes. Prueba gratis disponible.
- Características
- Populares entre los negocios de Estados Unidos
- Funciona con los temas más recientes
- Calificación
- 4,4 (698)
- Desarrollador
- Gorgias Inc.
Galería de imágenes destacadas
Crea experiencias de cliente de 5 estrellas, una conversación a la vez.
Gorgias es una plataforma de experiencia del cliente que combina todos tus canales de soporte en un solo buzón. Cada interacción está vinculada a los datos relevantes del cliente extraídos directamente de Shopify. Además, se integra con más de 100 aplicaciones. Independientemente del tamaño de tu tienda, Gorgias puede manejar instantáneamente todos tus tickets de soporte con automatización inteligente y AI, haciendo felices a tu equipo de soporte y a tus clientes.
- Omnicanal: Unifica correo electrónico, chat, voz, TikTok, Instagram y más en un solo buzón
- Gestión de pedidos: Edita, reembolsa, duplica y cancela pedidos en Gorgias directamente
- Respuestas rápidas: Resuelve preguntas de manera oportuna utilizando la gestión de tickets impulsada por AI
- Basado en datos: Aprende cómo tu equipo de soporte genera ventas con Estadísticas de Ingresos
- Ofrece soporte 24/7: Responde a las preguntas frecuentes con un Centro de Ayuda, chat y campañas en el sitio web
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- Características
- Populares entre los negocios de Estados Unidos
- Funciona con los temas más recientes
Fecha de lanzamiento
1 de marzo de 2017
Idiomas
Inglés
Esta aplicación no está traducida al Español
Categorías
Funciona con
Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ IntegrationsPrecios
Plan de inicio
$10 al mes
$0.40 por cada ticket adicional
- 3 agentes de soporte al cliente
- 50 tickets por mes incluidos
- Chat en vivo
Prueba gratis de 7 días
Plan básico
$60 al mes
o $600 al año con un ahorro del 17%
$40 por cada 100 tickets adicionales
- Agentes de soporte al cliente ilimitados
- 300 tickets por mes incluidos
- Chat en vivo
- Servicio al cliente
- Complemento de automatización disponible
Prueba gratis de 7 días
Plan Pro
$360 al mes
o $3,600 al año con un ahorro del 17%
$36 por cada 100 tickets adicionales
- Agentes de soporte al cliente ilimitados
- 2000 tickets incluidos
- Chat en vivo
- Servicio al cliente
- Complemento de automatización disponible
Prueba gratis de 7 días
Plan avanzado
$900 al mes
o $9,000 al año con un ahorro del 17%
$36 por cada 100 tickets adicionales
- Agentes de soporte al cliente ilimitados
- 5000 tickets incluidos
- Chat en vivo
- Servicio al cliente
- Complemento de automatización disponible
Prueba gratis de 7 días
Plan de inicio
$10 al mes
$0.40 por cada ticket adicional
- 3 agentes de soporte al cliente
- 50 tickets por mes incluidos
- Chat en vivo
Prueba gratis de 7 días
Plan básico
$60 al mes
o $600 al año con un ahorro del 17%
$40 por cada 100 tickets adicionales
- Agentes de soporte al cliente ilimitados
- 300 tickets por mes incluidos
- Chat en vivo
- Servicio al cliente
- Complemento de automatización disponible
Prueba gratis de 7 días
Plan Pro
$360 al mes
o $3,600 al año con un ahorro del 17%
$36 por cada 100 tickets adicionales
- Agentes de soporte al cliente ilimitados
- 2000 tickets incluidos
- Chat en vivo
- Servicio al cliente
- Complemento de automatización disponible
Prueba gratis de 7 días
Plan avanzado
$900 al mes
o $9,000 al año con un ahorro del 17%
$36 por cada 100 tickets adicionales
- Agentes de soporte al cliente ilimitados
- 5000 tickets incluidos
- Chat en vivo
- Servicio al cliente
- Complemento de automatización disponible
Prueba gratis de 7 días
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Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días. Ver todas las opciones de precios
Reseñas (698)
I must've played the customer experience roulette and lost. I have been trying to add phone service to my current subscription and had some questions about setup, but the level of support experience that I'm getting does not reflect the positive reviews here. Since when do you have to follow up to your own questions? I'm very disappointed.
Edit: I had a feeling that this was an isolated case, but they reached out to me, and I was immediately put on the right track. I appreciate that Gorgias really pays attention to its customer base, and I'm happy with the results.
Hello, Team.
We highly appreciate you taking the time to share your experience, and we regret to know about the distress you’ve encountered.
The support you received certainly does not reflect the standard of service we strive to provide.
We understand your concerns and want to ensure you receive the assistance you need. We have offered a call to help resolve your setup questions more effectively. Please let us know about a convenient time in your response to our email, and we will ensure one of our Senior Support Specialists is available to assist you promptly.
Your feedback is invaluable, and we are committed to improving our support services. We appreciate your patience and the opportunity to make things right.
***************************************
Updated:
Dear Team,
We're couldn't express how grateful we are to see that you came back and updated your review. We're simply beyond thrilled to learn that our team was able to address your concerns promptly and effectively. At Gorgias, we pride ourselves on our commitment to our customers, and it's wonderful to know that our efforts have made a positive impact on your experience.
We truly appreciate your kind words and are delighted that you're happy with the results. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! 🙏
The team at Gorgias is incredibly transparent and open to feedback, as they tailor their strategic plan and developments around the needs of their clientele. Since we switched to Gorgias at the beginning of 2021, we've been through large changes in ticket volume and the size of our support team has varied. Gorgias has been a stable platform for us throughout those changes and the flexibility and functionality are a huge value add for us. If you are a scaling support team looking for a helpdesk that can do it all - and is run by a team focused on your needs and open to feedback - I cannot recommend Gorgias more!
Dear Rumpl Team,
Thank you so much for taking the time to share your positive experiences with Gorgias. 🙏
We are thrilled to hear how our platform has supported your Team through significant changes in both ticket volume and team size.
At Gorgias, we pride ourselves on our ability to adapt and evolve based on the feedback and needs of our clients, and it's incredibly gratifying to know that this aspect of our service has stood out to you.
We're committed to continuing to provide you and your Team with the best possible support and to keep enhancing our platform to meet your evolving needs. Should you have any more feedback or require further assistance, please don't hesitate to reach out.
We're sincerely grateful for your trust and recommendation. We look forward to having you on board for a long time! ✨
The Gorgias Support is amazing, always here to help and try to find all the possible solution to help us.
All the features proposed by Gorgias are user-friendly and easy to use.
Thank you so much for your kind words, Team! 🙏
We're thrilled to hear that you've had such a positive experience with our Support team and our platform's features, as well. Providing top-notch service and ensuring that our features are user-friendly are top priorities for us, so it's fantastic to hear that we've been able to meet your expectations in these areas.
We're here for you whenever you need assistance, and we'll continue to work even harder to provide you with the best possible experience. Thank you for joining us! ✨
We have been very happy with Gorgias app for Shopify. I'm excited to implement some of the newer AI features. I've had Gorgias for over two years now and rarely have issues. Their customer service is on it if there are.
Dear Tour Striker Crew,
Thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that you’ve been satisfied with the Gorgias app and our customer service over the past two years. 🌟
We’re also excited that you’re looking forward to implementing the new AI features. We believe these updates will bring even more value to your Shopify experience, and we can’t wait for you to try them out.
Thank you once again for your continued support and trust in us. We look forward to serving you for many more years! 🤗
Great support team. Very knowledgeable. Helped sort out technical issues with great attention to details.
Dear Tulipanes Chile Team,
We pride ourselves on our attention to detail and technical expertise, and it's wonderful to know that these efforts made a positive difference for you.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help! 🙏
Soporte técnico
Gorgias Inc. puede responder cualquier pregunta que tengas sobre Gorgias.