Gorgias: Helpdesk, Chat & FAQ
- Precios
-
Desde $10 al mes. Prueba gratis disponible.
- Características
- Populares entre los negocios de Estados Unidos
- Funciona con los temas más recientes
- Calificación
- 4,2 (716)
- Desarrollador
- Gorgias Inc.
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Optimiza la experiencia de tus clientes con automatización e IA
El helpdesk de Gorgias es una extensión de tu tienda Shopify, reuniendo todas las conversaciones con clientes en una plataforma unificada. Acelera los tiempos de respuesta, aumenta la eficiencia del equipo y deja que el Agente de IA de Gorgias maneje actualizaciones de pedidos, reembolsos y gestión de suscripciones, para que puedas centrarte en interacciones personales que aumenten la retención y las ventas. ¡Configúralo en minutos conectando tu tienda y tus canales de soporte favoritos!
- Todos los canales de soporte en un solo lugar: email, chat, redes sociales, voz y SMS
- Permite a los clientes auto-servirse con FAQ y Gestión de Pedidos
- Resoluciones completas de tickets en el tono de voz de tu marca gracias al Agente de IA
- Conéctate con más de 100 integraciones de aplicaciones específicas de ecommerce para datos de clientes unificados
- Aumenta las conversiones con recomendaciones de productos impulsadas por IA y campañas de chat
Contiene texto traducido automáticamente
- Características
- Populares entre los negocios de Estados Unidos
- Funciona con los temas más recientes
Idiomas
Inglés
Esta aplicación no está traducida al Español
Funciona con
- Pago
- Shopify Flow
- Klaviyo
- Yotpo
- Attentive
- Recharge
- Aircall
- 20+ Integrations
Categorías
Mensajería en tiempo real
Respuestas automatizadas
Canales
Precios
Plan Starter
$10 al mes
$0.40 por cada ticket adicional
- 3 agentes de soporte al cliente
- 50 tickets por mes incluidos
- Chat en vivo
Prueba gratis de 7 día
Plan Basic
$60 al mes
o $600 al año con un ahorro del 17%
$40 por cada 100 tickets adicionales
- Agentes de soporte al cliente ilimitados
- 300 tickets por mes incluidos
- Chat en vivo
- Servicio al cliente
- Complemento de automatización disponible
Prueba gratis de 7 día
Plan Pro
$360 al mes
o $3,600 al año con un ahorro del 17%
$36 por cada 100 tickets adicionales
- Agentes de soporte al cliente ilimitados
- 2000 tickets incluidos
- Chat en vivo
- Servicio al cliente
- Complemento de automatización disponible
Prueba gratis de 7 día
Plan Advanced
$900 al mes
o $9,000 al año con un ahorro del 17%
$36 por cada 100 tickets adicionales
- Agentes de soporte al cliente ilimitados
- 5000 tickets incluidos
- Chat en vivo
- Servicio al cliente
- Complemento de automatización disponible
Prueba gratis de 7 día
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Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días. Ver todas las opciones de precios
Reseñas (716)
Joaquin was a huge help in answering all my questions effectively and quickly. Guiding me through step by step. Very helpful! Highly recommend!
Thank you so much for your kind words! We're proud to hear that Joaquin was able to assist you effectively and guide you through everything step by step. Providing clear and helpful support is something we truly value, and it means a lot to know that you had a positive experience.
If you ever need anything else, we’re always here to help. We appreciate your recommendation and your support! 🫶🏻
So convenient and great for keeping things organized across multiple channels. The UX needs some tweaking but it is a great tool for customer service. The AI is GREAT.
Thank you for your review!
We're happy to hear that Gorgias helps you stay organized and supports your support team effectively. It's also great to know you're enjoying our AI Agent! 🤩
We appreciate your feedback on the UX and want to ensure we're always improving. We've reached out to you privately to learn more about the specific improvements you'd like to see. Your insights are invaluable in helping us make Gorgias even better!
Looking forward to hearing from you! 🚀
Love gorgias, makes customer service seamless and easy!
Joaquin was very helpful with providing instructions for the domain verification, as we were experiencing issues with this. Cannot thank Joaquin enough for being so helpful!
Hi Sophie,
Thank you so much for your kind words! 🌟
We're thrilled to hear that Gorgias has made customer service seamless and easy for you. Joaquin will be delighted to know his assistance with domain verification was so helpful. If you ever need anything else, don’t hesitate to reach out—we’re here for you. 😊
The service lacks a proper spam filter. I can’t block email addresses or mark emails as spam. Additionally, I’ve been getting charged twice for months, paying €160 monthly instead of the expected amount. Unfortunately, I can’t recommend it.
Hi Team Hauttief!
We’re sorry to hear about your experience and appreciate your feedback.
Regarding the spam tickets, Gorgias mirrors your email inbox, but we recommend enabling the Auto-Close Spam Emails rule to better manage irrelevant emails. We sent you more details about this via email to help you improve the handling of spam tickets.
As for the billing issue, our team has reached out with a detailed explanation and is assisting you further.
Thank you for the opportunity to address your concerns!
Avoid! Ongoing outages and if you use their API you lose all record of any email responses sent. Gorgias has advised that there is no way to recover these emails except for manually forwarding emails to yourself. Resending every email ever sent via gorgias individually to your own email so that you have a record in gsuite is not realistic. They of course recommend their API due to google deliverability issues which of course they can't substantiate.
Hi team Milkbar Breastpumps,
We're sincerely sorry to hear about this. Our deliverability options are put in place to ensure all your emails reach your customers without any issues; it's not our intention to cause any inconvenience to you or prevent you from having these same emails directly within Gmail. We've emailed you privately to rectify this and turn your experience around.
Soporte técnico
Soporte de la aplicación proporcionado por Gorgias Inc..
Desarrollador
Fecha de lanzamiento
1 de marzo de 2017
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