Gorgias

Gorgias

Alkaen $10/kuukausi. 7 päivän maksuton kokeilu.
Tähtiarvio (4,3)
Arvostelut
Kehittäjä

Kohokohdat

Samankaltaisten yritysten suosima
  • Sijaintipaikka Yhdysvallat

Tietoja tästä sovelluksesta

Lanseerattu

1. maaliskuu 2017

Kielet

Englanti

Tätä sovellusta ei ole käännetty kielelle Suomi

Toimii seuraavan kanssa:

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Create 5-star customer experiences, one conversation at a time.

Gorgias is a customer experience platform that combines all your support channels into one inbox. Every interaction is attached to relevant customer data pulled straight from Shopify. Plus, it integrates with 100+ apps. No matter your store size, Gorgias can instantly handle all your support tickets with smart automation and AI, making your support team and customers happy.

Gorgias is a customer experience platform that combines all your support channels into one inbox. Every interaction is attached to relevant customer data pulled straight from Shopify. Plus, it integrates with 100+ apps. No matter your store size, Gorgias can instantly handle all your support tickets with smart automation and AI, making your support team and customers happy. enemmän
  • Omnichannel: Unify email, chat, voice, TikTok, Instagram & more in one inbox
  • Order management: Edit, refund, duplicate, and cancel orders on Gorgias directly
  • Fast responses: Resolve questions promptly using AI-powered ticket management
  • Data-driven: Learn how your support team generates sales with Revenue Statistics
  • Offer 24/7 support: Answer FAQs with a Help Center, chat & website campaigns

Hinnoittelu

7 päivän maksuton kokeilu

Starter plan

$10/kuukausi

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

Basic plan

$60/kuukausi

tai $600/vuosi ja säästä 17 %

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

Pro plan

$360/kuukausi

tai $3,600/vuosi ja säästä 17 %

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Advanced plan

$900/kuukausi

tai $9,000/vuosi ja säästä 17 %

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Starter plan

$10/kuukausi

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

Basic plan

$60/kuukausi

tai $600/vuosi ja säästä 17 %

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

Pro plan

$360/kuukausi

tai $3,600/vuosi ja säästä 17 %

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Advanced plan

$900/kuukausi

tai $9,000/vuosi ja säästä 17 %

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Kaikki maksut laskutetaan valuutassa USD. Toistuvat ja käyttöperusteiset maksut laskutetaan 30 päivän välein. Näytä kaikki hinnoitteluvaihtoehdot

686 arvostelua

Kokonaisarvio
4,3
Lukumäärä luokitustasoa kohden
  • 85 % arvioista on 5 tähteä
  • 5 % arvioista on 4 tähteä
  • 1 % arvioista on 3 tähteä
  • 1 % arvioista on 2 tähteä
  • 8 % arvioista on 1 tähteä
26. helmikuu 2024

We switched from another major support desk a few years ago and have never looked back. We really value the ability to easily integrate so many of our platforms into Gorgias. They are frequently releasing QoL and performance updates.
The best part by far though? Gorgias themselves have an extremely helpful and responsive support team.

Kion
Yhdysvallat
Yli 2 vuotta sovelluksen käyttöä
Gorgias Inc. vastasi 28. helmikuu 2024

Dear Kion Family,

Thank you immensely for sharing your experience with us! It's incredibly gratifying to hear that our platform has become an integral part of your operations.

Moreover, your kind words about our ongoing efforts to enhance QoL and performance through updates mean a great deal to us. We're committed to continuously improving our services to meet and exceed your expectations.

As for our Support Team, they're the best! 🌟 Providing excellent Customer Service is at the core of what we do, and your satisfaction is our ultimate reward.

We're truly grateful for your continued support and trust in Gorgias. 💛

19. maaliskuu 2024

The customer service at Gorgias is fabulous, it's a game changer for start ups that has the ability to scale up too. The best part is, they are always on hand to solve any issues and honestly speaking we didn't have any but the account rep really helps you make the most of tips and tricks like macros and automation which saves us so much time as a small team

Total XP
Yhdistynyt kuningaskunta
Yli 2 vuotta sovelluksen käyttöä
Gorgias Inc. vastasi 21. maaliskuu 2024

Thank you for your wonderful review!

We're pleased to hear that you find Gorgias to be a game changer and appreciate our ability to scale up as your business grows.

It's our pleasure to learn that our Support Team has been able to assist you effectively, and it's fantastic to know that you're finding value in the tips and tricks our account reps have provided. Saving time for small teams is what we're all about!

We're here to support you every step of the way! 🙏

12. huhtikuu 2024

We have been very happy with Gorgias app for Shopify. I'm excited to implement some of the newer AI features. I've had Gorgias for over two years now and rarely have issues. Their customer service is on it if there are.

Tour Striker Inc
Yhdysvallat
Noin 2 vuotta sovelluksen käyttöä
Gorgias Inc. vastasi 15. huhtikuu 2024

Dear Tour Striker Crew,

Thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that you’ve been satisfied with the Gorgias app and our customer service over the past two years. 🌟

We’re also excited that you’re looking forward to implementing the new AI features. We believe these updates will bring even more value to your Shopify experience, and we can’t wait for you to try them out.

Thank you once again for your continued support and trust in us. We look forward to serving you for many more years! 🤗

2. huhtikuu 2024

Gorgias makes life easy! Having all your platforms in one place creates a seamless customer service experience for your staff and customers. Can't fault their helpful team either - recommend for small or large businesses

Aletheia & Phos
Australia
Yli vuosi sovelluksen käyttöä
Gorgias Inc. vastasi 4. huhtikuu 2024

Hi, Aletheia & Phos Family!

Thank you so much for sharing your positive experience with Gorgias!

It's great to hear that having all your communication channels in one place has made life easier for both your staff and customers. Seamless customer service is definitely a game-changer. And it's wonderful to hear that our team has been helpful as well. Your recommendation for both small and large businesses speaks volumes.

We're looking forward to having you on board for a long time. 🌟

13. helmikuu 2024

Overall a great app and I think the best out there for customer service and integrating with shopify. Help is currently a bit slower than it used to be (maybe short staffed?) and getting through on live chat can be a bit of a chore too, but once I got an expert on my case he (Nikola) was extremely helpful getting my DNS record updates sorted and even sent personalised Loom videos. Definitely personal service.

Green Tulip
Yhdistynyt kuningaskunta
Yli vuosi sovelluksen käyttöä
Gorgias Inc. vastasi 15. helmikuu 2024

Hi Green Tilip,

We're delighted to hear that Nikola was able to provide you with such exceptional service and support. He's truly a star on our team, and we'll be sure to pass along your kind words to him.

Regarding your experience with our support response times, we're continuously working to ensure that our support team is equipped to assist you as promptly as possible, even during busier times, so we appreciate your patience.

Thanks for your comments and we are grateful to have you as part of our community!

Tietoja tästä sovelluksesta

Lanseerattu

1. maaliskuu 2017

Kielet

Englanti

Tätä sovellusta ei ole käännetty kielelle Suomi

Toimii seuraavan kanssa:

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Kehittäjä: Gorgias Inc.

Tietoja kehittäjästä Gorgias Inc.

4,3 keskimääräinen luokitus

7 vuoden kokemus sovellusten kehittämisestä Shopify App Storelle

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

Tuki

Lähetä viesti

support@gorgias.com

Tämä kehittäjä ei tarjoa suoraa tukea kielellä Suomi.

Lisää tämänkaltaisia sovelluksia

4,6 / 5 tähteä 1846 arvostelua yhteensä Ilmainen sopimus saatavilla
Live Chat boosted with Chatbots for the best customer support
5,0 / 5 tähteä 157 arvostelua yhteensä Ilmainen
Live chat app. Live chat helpdesk inbox for customer support
4,9 / 5 tähteä 725 arvostelua yhteensä Ilmainen sopimus saatavilla
Up with Chatbot,FB, Instagram, WhatsApp,Email,Help Center, FAQ