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Gorgias ‑ Helpdesk & Live Chat

Happier customers. Easier workflows. Faster revenue growth.

Tietoja Shopify-sovelluksesta
  • Yritysten suosima Yhdysvalloissa

Alkaen $10/kuukausi. 7 päivän maksuton kokeilu. Lisämaksuja voidaan soveltaa.

Sovelluksen kohokohdat

  • Nopeustestattu: pieni vaikutus verkkokauppaasi

Keskeiset arvot -osio

Unify your customer service

Every order, every conversation, even social engagement — all in one view. Quickly help customers on every channel and stop tab-shuffling.

Instant answers for customers

Build a help center, automate pesky tickets, and use dynamic templates to address questions in two clicks. Loved by customers and agents.

Now starting at $10/month

Pick the plan that works now, and easily scale as your business grows. We never charge for seats, so it’s free to add unlimited users.

Sovelluksen tiedot

Gorgias ‑ Helpdesk & Live Chat

Gorgias ‑ Helpdesk & Live Chat

Meet Gorgias. The customer support platform designed for ecommerce — and built to unify your entire stack.

With acquisition costs at an all-time high, the smart way to grow your revenue is to build a brand that keeps customers around longer. A strong customer experience is the heart of that retention effort, but it requires one flexible platform for your customer service.

Your customers want you to be everywhere they are — that includes email, live chat, phone, SMS texting, Facebook, Twitter, Instagram, and more.

To meet and serve customers effectively across all those channels, you need to stop tab-shuffling, stop copy-pasting, and start unifying those conversations in one central feed.

With Gorgias, you can step back for a big-picture view — or zoom in to see the customer journey leading up to each ticket (including past purchases and interactions). Once you evolve past “keeping up” with your backlog of tickets, you can start handling them strategically.

After great experiences, happy customers fuel the growth of your online store by buying more, returning repeatedly, and telling their friends.

Here are some of the ways that our 10,000+ Gorgias merchants drove more than $1.1 billion in revenue from support in 2021:

Convert more often and keep those customers coming back

  • Quickly handle objections and hesitations using Gorgias live chat, before prospective customers can leave your site for a competitor’s
  • Automatically tag tickets with purchase intent so they can be prioritized, driving direct revenue from support
  • Integrate Klaviyo to segment marketing campaigns using Gorgias attributes — then handle any replies within Gorgias

Get your customers the help they need at the speed they demand

  • Set up your best responses as templated Macros (with up-to-date Shopify variables), allowing anyone to respond to customer requests with two clicks
  • Build a help center to answer your customers’ frequently asked questions before they reach out
  • Use a thoughtful mix of self-service and automation features to immediately deflect your more repetitive customer questions — your agents should focus on more important conversations than “where is my order?”

Integrate your favorite apps to create one customer command center

  • Edit, refund, duplicate, or cancel an order with one click, thanks to Gorgias’ Shopify and Shopify Plus integrations, the deepest on the market
  • Manage shipping, returns, reviews, loyalty, and other ecommerce fundamentals through our 85+ app integrations — no need to leave the Gorgias platform
  • Empower more effective conversations by collecting everything you know about each customer into one view, including their full order history

Add the app today to try it out for free, and join 10,000+ brands growing faster with Gorgias.

Julkaisupäivä

Sopii saumattomasti

  • Shopify Flow

Integroituu seuraavien kanssa

  • Klaviyo
  • Yotpo
  • Attentive
  • Recharge
  • Aircall
  • 20+ Integrations
Gorgias ‑ Helpdesk & Live Chat

Gorgias ‑ Helpdesk & Live Chat

Meet Gorgias. The customer support platform designed for ecommerce — and built to unify your entire stack.

With acquisition costs at an all-time high, the smart way to grow your revenue is to build a brand that keeps customers around longer. A strong customer experience is the heart of that retention effort, but it requires one flexible platform for your customer service.

Your customers want you to be everywhere they are — that includes email, live chat, phone, SMS texting, Facebook, Twitter, Instagram, and more.

To meet and serve customers effectively across all those channels, you need to stop tab-shuffling, stop copy-pasting, and start unifying those conversations in one central feed.

With Gorgias, you can step back for a big-picture view — or zoom in to see the customer journey leading up to each ticket (including past purchases and interactions). Once you evolve past “keeping up” with your backlog of tickets, you can start handling them strategically.

After great experiences, happy customers fuel the growth of your online store by buying more, returning repeatedly, and telling their friends.

Here are some of the ways that our 10,000+ Gorgias merchants drove more than $1.1 billion in revenue from support in 2021:

Convert more often and keep those customers coming back

  • Quickly handle objections and hesitations using Gorgias live chat, before prospective customers can leave your site for a competitor’s
  • Automatically tag tickets with purchase intent so they can be prioritized, driving direct revenue from support
  • Integrate Klaviyo to segment marketing campaigns using Gorgias attributes — then handle any replies within Gorgias

Get your customers the help they need at the speed they demand

  • Set up your best responses as templated Macros (with up-to-date Shopify variables), allowing anyone to respond to customer requests with two clicks
  • Build a help center to answer your customers’ frequently asked questions before they reach out
  • Use a thoughtful mix of self-service and automation features to immediately deflect your more repetitive customer questions — your agents should focus on more important conversations than “where is my order?”

Integrate your favorite apps to create one customer command center

  • Edit, refund, duplicate, or cancel an order with one click, thanks to Gorgias’ Shopify and Shopify Plus integrations, the deepest on the market
  • Manage shipping, returns, reviews, loyalty, and other ecommerce fundamentals through our 85+ app integrations — no need to leave the Gorgias platform
  • Empower more effective conversations by collecting everything you know about each customer into one view, including their full order history

Add the app today to try it out for free, and join 10,000+ brands growing faster with Gorgias.

Julkaisupäivä

Sopii saumattomasti

  • Shopify Flow

Integroituu seuraavien kanssa

  • Klaviyo
  • Yotpo
  • Attentive
  • Recharge
  • Aircall
  • 20+ Integrations

Hinnoittelu 7 päivän ilmainen kokeilu

Näytä kaikki hinnoitteluvaihtoehdot

Starter plan

$10/kuukausi

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

Basic plan

$60/kuukausi

tai $50/kuukausi laskutetaan $600 kerran vuodessa

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

Pro plan

$360/kuukausi

tai $300/kuukausi laskutetaan $3,600 kerran vuodessa

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Advanced plan

$900/kuukausi

tai $750/kuukausi laskutetaan $9,000 kerran vuodessa

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

* Kaikki maksut laskutetaan valuutassa USD.
** Toistuvat maksut, mukaan lukien kuukausittaiset tai käyttöpohjaiset maksut, laskutetaan 30 päivän välein.

Arvostelut

4.4 /5 tähteä

Kokonaisarviointi heijastaa sovelluksen nykytilaa. Se käsittää kaikki sovellusarvostelut, mutta priorisoi viimeisimmät.

Lukumäärä luokitustasoa kohden
  • 89 % luokituksista on 5 tähteä
  • 5 % luokituksista on 4 tähteä
  • 1 % luokituksista on 3 tähteä
  • 1 % luokituksista on 2 tähteä
  • 6 % luokituksista on 1 tähteä

Luettelo arvosteluista

Suodata ja lajittele arvosteluja

  • OrnamentallyYou

    Toimipaikka Yhdysvallat
    Sovelluksen käyttöaika 23 päivää

    They care about profit more than the value they give to small businesses. I've heard many great things about them, and I was excited to try. Somebody contacted me after I had downloaded the app and told me they would be interested in getting on a call and go over the app and it's features. It sounded like a beneficent way to onboard a new customer into a pretty complicated app (at first glance atleast). I spoke to a charming salesperson, Zoran, who had told me about an onboarding specialist helping us set up and such.. But there was a catch, you had to sign up for their PRO plan that was in the ballpark of $300 a month. The first month was "free". There was no consideration for our business and how much we'd use it, even though I told them we wouldn't use that often in our non-busy season and once we got busier, MOST of our inquiries come from our Etsy channel. So it's very important that they have an Etsy channel integration. I emphasized that point numerous times. He said he'd look into it. I got out the call thinking that as nice as the guy was, he only cared about the sale more than anything else. We had a call in a week, and his attention to my top concern would provide a light whether my suspicions were true. As soon as we got on the next call, he said - and I think i'm paraphrasing here - "are you ready for the PRO plan!?". No mention of Etsy. It was just about making the sale. I called him out on the fact and said that there's no chance of us being on the PRO plan now for this year. That means no onboarding for us. The whole fake vibe of Zoran changed once he knew there would be no chance at us going on the Pro plan and pay $300 a month. The conversation swiftly ended after that because I mean, why talk to somebody who isn't paying your bills? For my fast growing business, I think we'd be better off using another provider that would care about building the relationship while we're small.

  • Style Edit

    Toimipaikka Yhdysvallat
    Sovelluksen käyttöaika Melkein 3 vuotta

    I use this app daily for multiple uses within our company. The app has even introduced new special features that make it all the more worthwhile. The support team is just an added bonus as they are always prompt and efficient in addressing my needs.

  • Coastal Gifts Inc

    Toimipaikka Yhdysvallat
    Sovelluksen käyttöaika 6 päivää

    This has been the worst experience I have ever had installing and setting up an app. It tells me my domain or email address are reserved and can not be used. I have owned this domain since 2005 so not sure what the issue is. They are using a 3rd party to answer support tickets and no one know what is going on or how to resolve it. I watch a town hall with the product manager and was impressed until I could not get installed and going. They told me it was fixed as they escalated it to level 1 but still the same issue. They want me to reinstall the app and get a screenshot. They should have logs of everything that happens on the platform. Why do I have to do your job. It also would not offer me the $10.00 a month starter package only the much more expensive packages starting at $60.00. To me that’s a bait and switch offering a lower package then you don’t get offered that when you sign up. I was impressed like I said with the town hall but it’s like all the support is farmed out with no clue what’s going on.

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