Gorgias

Gorgias

Hinnoittelu
Alkaen $10/kuukausi. Ilmainen kokeilu saatavilla.
Kohokohdat
Yritysten suosima Yhdysvalloissa
Toimii uusimpien teemojen kanssa
Tähtiarvio
4,3 (704)
Kehittäjä
Gorgias Inc.

Empowering brands to grow through AI-powered CX

Gorgias empowers ecommerce brands to grow through AI-powered customer experience. With Gorgias, you can guarantee that you’ll be able to get setup quickly, and avoid the complex onboarding of other providers. Gorgias offers users a single platform to manage every aspect of customer support, allowing agents to focus on driving sales.

Gorgias empowers ecommerce brands to grow through AI-powered customer experience. With Gorgias, you can guarantee that you’ll be able to get setup quickly, and avoid the complex onboarding of other providers. Gorgias offers users a single platform to manage every aspect of customer support, allowing agents to focus on driving sales. enemmän
  • Every conversation, all in one place: Connect 100+ apps into Gorgias
  • Automate your customer support: Easy-to-set-up AI for on-brand messaging.
  • Turn shoppers into repeat customers: Increase GMV with personalized campaigns
  • Create, duplicate, edit, and refund Shopify orders directly within Gorgias
  • Automatically insert customer data straight from Shopify into your responses
Kohokohdat
Yritysten suosima Yhdysvalloissa
Toimii uusimpien teemojen kanssa

Kielet

Englanti

Tätä sovellusta ei ole käännetty kielelle Suomi

Toimii seuraavan kanssa:

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Reaaliaikaiset viestit

Tekoälychattibotit, Livechatti, SMS, Sähköpostikeskustelut, Some, Tiedostojen lataus, Asiakaspalvelijoiden analytiikka, Asiakastiedot

Automaattiset vastaukset

Ostoskorin palautus, Alennukset, Usein kysyttyä, Tervehdykset, Tuotesuositukset, Pikavastaukset, Arvostelupyynnöt, Tilauspäivitykset, Ristiinmyynti, Lisämyynti

Mukautukset

Väri ja fontti, Emojit ja tarrat, Chatti-ikkuna, Aukioloajat, Tervetuloviestit, Chattipainikkeet, Tunnisteet, Keskustelujen kohdistaminen, Keskustelukehotteet, Asiakaspalvelijan avatar

Kanavat

Sähköposti, SMS, Livechatti, Chattibotti, Puhelin, Some, Itsepalvelu, Help Center, Yhteydenotto­lomake, Usein kysyttyä

Työnkulun automaatio

Automaattinen vastaus, Vastausmallit, Tekoälyvastaukset, Lippujen myynti, Automaattinen osoittaminen, Sääntöpohjaiset käynnistimet, Tunnisteet, Roskapostin tunnistus, Tilausten seuranta

Hinnoittelu

Starter plan

$10 /kuukausi

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

7 päivän maksuton kokeilu

Basic plan

$60 /kuukausi

tai $600/vuosi ja säästä 17 %

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

7 päivän maksuton kokeilu

Pro plan

$360 /kuukausi

tai $3,600/vuosi ja säästä 17 %

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7 päivän maksuton kokeilu

Advanced plan

$900 /kuukausi

tai $9,000/vuosi ja säästä 17 %

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7 päivän maksuton kokeilu

Kaikki maksut laskutetaan valuutassa USD. Toistuvat ja käyttöperusteiset maksut laskutetaan 30 päivän välein. Näytä kaikki hinnoitteluvaihtoehdot

Arvostelut (704)

Kokonaisarvio
4,3
Lukumäärä luokitustasoa kohden
  • 85 % arvioista on 5 tähteä
  • 5 % arvioista on 4 tähteä
  • 1 % arvioista on 3 tähteä
  • 1 % arvioista on 2 tähteä
  • 8 % arvioista on 1 tähteä
12. syyskuu 2024

After testing the app thoroughly, I have found that while there are some limitations, it's still a great app overall. I highly recommend it due to its intuitive and easy-to-use interface, as well as the great customer support Gorgias provides!

Customflags.com
Yhdysvallat
28 päivää sovelluksen käyttöä
Gorgias Inc. vastasi 16. syyskuu 2024

Dear Team,

Thank you so much for taking the time to provide such detailed feedback! We’re delighted to hear that you find our app intuitive and easy to use, and that our customer support team has met your expectations. We also appreciate your insights regarding the app’s limitations, and we’ll take them into account as we work on future improvements.

If you have any further suggestions or need assistance, please feel free to reach out anytime! 🙏

29. lokakuu 2024

Review stars is based on SUPPORT TEAM only!
Its fairly seamless to install. Seems ok but have only recently installed.
But the experience with their help desk is absolutely terrible today.
Started off with 'Joeferson' who was somewhat a help with delayed responses. Then Sharmaine comes in after 30 mins saying she needs a min to catch up. ok no problems, thinking we only got 1 step in so wont take long. 25 mins later I ask if she is still there with a reply so basic it was ridiculous. Replied with the obvious of 'yes I have'. I ask has it really take an hour for you to tell me the code needs to be on every page i was it installed? (face palm).
The asks me for a screen shot of the theme where I installed the code... ummm its not installed on the theme, surely you should know this? she replied with 'yes the content section, my bad!' wow... just wow.
anyway a hour later she replies saying it to complex for them and they need the email team to do it, but dont worry, the team will continue trouble shooting!
Over an hour wasted only to be told its to complex. Mind you this is only for the control center to be added to the website (what should be a simple issue). for an app that came recommended from my business coach, I think ill be asking for new recommendations because the support team they have on today don't know left from right.
I dont normally leave reviews, especially like this one. I know most app support teams jump from customer to customer but oh my gosh.
Extremely disappointed.

Get After It
Australia
5 päivää sovelluksen käyttöä
Gorgias Inc. vastasi 30. lokakuu 2024

Hi there!
We regret the poor experience you had due to the delayed response time, and we apologize for any inconvenience this caused. We've followed up with you via email to provide further assistance and ensure your issue is resolved. Thank you for sharing your feedback—it helps us improve our service.

14. lokakuu 2024

The HelpDesk | Customer Support app has been a game-changer for my Shopify store! Managing customer inquiries used to be a challenge, especially with limited team capacity, but this app streamlined everything.

neuraband
Yhdysvallat
6 päivää sovelluksen käyttöä
Gorgias Inc. vastasi 17. lokakuu 2024

Thank you so much for the fantastic review!
We're thrilled to hear that our platform has made managing customer inquiries easier for your Shopify store. We're here to keep things running smoothly for you! 😊

17. syyskuu 2024

It's so frustrating... The pricing structure that they show on their own website is VERY misleading. By moving the sliding bar to tell them how much interactions you expect, it looks like you get 160 tickets a month for $10. This isn't the case. It took me to send customer support a screenshot for them to clarify that it's $10 for 50 tickets then $0.40 per additional ticket. Their justification on this was that the best option is to stay on the $10 a month then pay $44 as that's better than paying $60 a month on the next plan up!
The next option is $60. We are off back to help crunch as we know where we are with billing!
They pride themselves on transparency... Would be good if they started out being honest and transparent from the beginning!

FOX & WOLF
Espanja
3 päivää sovelluksen käyttöä
Gorgias Inc. vastasi 20. syyskuu 2024

Hello, Fox and Wolf Team.

Thank you for taking the time to share your feedback. We sincerely regret to hear that you found our pricing structure misleading.

We appreciate you pointing out the confusion regarding the sliding scale and ticket pricing. Your feedback is invaluable, and we will ensure it’s brought to our Team to improve our communication. We want our clients to have a clear understanding of what to expect, and we regret that wasn’t the case for you.

Once again, we're truly grateful for your input.

13. kesäkuu 2024

Great support team. Very knowledgeable. Helped sort out technical issues with great attention to details.

Tulipanes Chile
Chile
Yli 3 vuotta sovelluksen käyttöä
Gorgias Inc. vastasi 17. kesäkuu 2024

Dear Tulipanes Chile Team,

We pride ourselves on our attention to detail and technical expertise, and it's wonderful to know that these efforts made a positive difference for you.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help! 🙏

Tuki

Gorgias Inc. voi vastata kaikkiin sovellusta Gorgias koskeviin kysymyksiin.

Kehittäjä

Gorgias Inc.

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

Resurssit

Tämä kehittäjä ei tarjoa suoraa tukea kielellä Suomi.

Lanseerattu

1. maaliskuu 2017

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