![Gorgias ‑ Support & Live Chat](https://cdn.shopify.com/app-store/listing_images/d783d0d0ded4ab7a13c20f47533819a3/icon/CMWQwOKls_sCEAE=.png)
Gorgias ‑ Support & Live Chat
- Tarification
-
À partir de $10 /mois. Essai gratuit disponible.
- Caractéristiques
- Jouissant d’une grande popularité auprès des entreprises basées aux États-Unis
- Fonctionne avec les thèmes les plus récents
- Note
- 4,3 (699)
- Développeur
- Gorgias Inc.
Galerie d’images vedette
Développez vos ventes en offrant a vos clients une expérience exceptionnelle.
Convertissez et fidélisez-les vos clients avec Gorgias, la plate-forme de service client qui transforme votre service client en force de vente. Centralisez l’ensemble de vos conversations client - emails, chat, Facebook, Instagram, téléphone, SMS, WhatsApp - dans une seule plate-forme. Ensuite rien de plus simple : profitez des fonctionnalités de libre-service pour répondre automatiquement et instantanément aux questions récurrentes, et faites des tickets à forte valeur ajoutée votre priorité.
- Centralisez e-mails, SMS, WhatsApp, messages et commentaires Facebook/Instagram.
- Toutes les conversations et commandes clients disponibles au même endroit.
- Visualisez, modifiez et remboursez une commande Shopify directement.
- Mesurez les performances de votre équipe support avec des statistiques avancées.
- Répondez instantanément à vos clients grâce au chat en libre-service.
- Caractéristiques
- Jouissant d’une grande popularité auprès des entreprises basées aux États-Unis
- Fonctionne avec les thèmes les plus récents
Langues
anglais
Cette application n’est pas traduite en français
Fonctionne avec
Shopify Flow, Recharge, LoyaltyLion, Shipstation, Messenger, Aircall, +20moreCatégories
Messagerie en temps réel
Réponses automatisées
Personnalisation
Canaux
Automatisation des flux de travail
Tarification
Starter plan
$10 / mois
$0.40 per each additional ticket
- Nombre d'accès : illimité
- Nombre de tickets inclus : 50
Essai gratuit de 7 jours
Basic plan
$60 / mois
ou $600/an et économisez 17 %
$20 pour chaque 100 tickets additionnels
- Nombre d'accès : illimité
- Nombre de tickets inclus : 300
- Live Chat
- Service support
Essai gratuit de 7 jours
Pro plan
$360 / mois
ou $3,600/an et économisez 17 %
$18 pour chaque 100 tickets additionnels
- Nombre d'accès : illimité
- Nombre de tickets inclus : 2000
- Live Chat
- Service support
Essai gratuit de 7 jours
Advanced plan
$900 / mois
ou $9,000/an et économisez 17 %
$18 pour chaque 100 tickets additionnels
- Nombre d'accès : illimité
- Nombre de tickets inclus : 5000
- Live Chat
- Service support
Essai gratuit de 7 jours
Tous les frais sont facturés en USD. Les frais récurrents et basés sur l’utilisation sont facturés tous les 30 jours. Voir toutes les options de tarification
Avis (699)
I must've played the customer experience roulette and lost. I have been trying to add phone service to my current subscription and had some questions about setup, but the level of support experience that I'm getting does not reflect the positive reviews here. Since when do you have to follow up to your own questions? I'm very disappointed.
Edit: I had a feeling that this was an isolated case, but they reached out to me, and I was immediately put on the right track. I appreciate that Gorgias really pays attention to its customer base, and I'm happy with the results.
Hello, Team.
We highly appreciate you taking the time to share your experience, and we regret to know about the distress you’ve encountered.
The support you received certainly does not reflect the standard of service we strive to provide.
We understand your concerns and want to ensure you receive the assistance you need. We have offered a call to help resolve your setup questions more effectively. Please let us know about a convenient time in your response to our email, and we will ensure one of our Senior Support Specialists is available to assist you promptly.
Your feedback is invaluable, and we are committed to improving our support services. We appreciate your patience and the opportunity to make things right.
***************************************
Updated:
Dear Team,
We're couldn't express how grateful we are to see that you came back and updated your review. We're simply beyond thrilled to learn that our team was able to address your concerns promptly and effectively. At Gorgias, we pride ourselves on our commitment to our customers, and it's wonderful to know that our efforts have made a positive impact on your experience.
We truly appreciate your kind words and are delighted that you're happy with the results. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! 🙏
Great support team. Very knowledgeable. Helped sort out technical issues with great attention to details.
Dear Tulipanes Chile Team,
We pride ourselves on our attention to detail and technical expertise, and it's wonderful to know that these efforts made a positive difference for you.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help! 🙏
Super happy with Gorgias. The best customer service app for Shopify with easy integrations. The support is great with fast responses and loads of help and resources. Looking forward to implement more AI features.
Hi, Team!
Thank you so much for your wonderful review! 🌟
We're beyond thrilled to hear that you're super-happy with Gorgias, and find it to be the best customer service app for Shopify.
It's fantastic to know that you appreciate our easy integrations, fast responses, and the abundance of help and resources available. We're also looking forward to helping you implement more AI features to further enhance your experience.
Thanks again for your support! 🙏
The Gorgias Support is amazing, always here to help and try to find all the possible solution to help us.
All the features proposed by Gorgias are user-friendly and easy to use.
Thank you so much for your kind words, Team! 🙏
We're thrilled to hear that you've had such a positive experience with our Support team and our platform's features, as well. Providing top-notch service and ensuring that our features are user-friendly are top priorities for us, so it's fantastic to hear that we've been able to meet your expectations in these areas.
We're here for you whenever you need assistance, and we'll continue to work even harder to provide you with the best possible experience. Thank you for joining us! ✨
If you are a by the hour worker who never leaves their desktop computer then maybe its a decent app but if you are on the go and work virtually from your phone at times then it is the absolute worst, the app has a 1.7 star rating in the apple store's website. Good if you never use a tablet of phone, stay away from if you plan to use the mobile version. I complained about it multiple times and they did nothing, the app got worse when I upgraded my phone.
Hello, Rouge Care Team.
Thank you for sharing your feedback with us. We sincerely regret to know about the inconvenience you've experienced with our mobile app. We fully understand how important it is for our app to function seamlessly, especially for users who work on the go.
We take your concerns seriously and are committed to improving the mobile experience. We’d also like to assure you that we are actively working on updates to address the issues you've mentioned. Please rest assured that our Development Team is actively working on updates and improvements to ensure a better user experience.
We're truly grateful for your patience and understanding, and for giving us the opportunity to improve. We hope to regain your trust and provide an app experience that meets your needs.
Assistance
Gorgias Inc. peut répondre à toutes vos questions concernant Gorgias ‑ Support & Live Chat.
Développeur
Ressources
Lancement
1 mars 2017
En vedette dans
Tech stack
Marque de produits végans de soin de la peau True Botanicals
Proposez un service à la clientèle d’exception
Aidez vos acheteurs avec des applications dédiées au service client.
Plus d’applications comme celle-ci
![](https://cdn.shopify.com/app-store/listing_images/c9308d01d0e596807cd697bab16009a1/icon/COXAs-O_ioQDEAE=.png)
![](https://cdn.shopify.com/app-store/listing_images/17e2a61657104d2ffed4486981037b5b/icon/CPqo3LDFs4EDEAE=.png)
![](https://cdn.shopify.com/app-store/listing_images/673d790b75b35b386731af3858a46f6c/icon/CL6_nMaGrocDEAE=.png)