Gorgias ‑ Support & Live Chat

Gorgias ‑ Support & Live Chat

À partir de $10 /mois. Essai gratuit de 7 jours.
Note (4,4)
Avis
Développeur

Caractéristiques

Populaire auprès des entreprises comme la vôtre
  • Basées aux États-Unis

À propos de cette application

Lancement

1 mars 2017

Langues

anglais

Cette application n’est pas traduite en français

Fonctionne avec

Shopify Flow, Recharge, LoyaltyLion, Shipstation, Messenger, Aircall, +20more

Développez vos ventes en offrant a vos clients une expérience exceptionnelle.

Convertissez et fidélisez-les vos clients avec Gorgias, la plate-forme de service client qui transforme votre service client en force de vente. Centralisez l’ensemble de vos conversations client - emails, chat, Facebook, Instagram, téléphone, SMS, WhatsApp - dans une seule plate-forme. Ensuite rien de plus simple : profitez des fonctionnalités de libre-service pour répondre automatiquement et instantanément aux questions récurrentes, et faites des tickets à forte valeur ajoutée votre priorité.

Convertissez et fidélisez-les vos clients avec Gorgias, la plate-forme de service client qui transforme votre service client en force de vente. Centralisez l’ensemble de vos conversations client - emails, chat, Facebook, Instagram, téléphone, SMS, WhatsApp - dans une seule plate-forme. Ensuite rien de plus simple : profitez des fonctionnalités de libre-service pour répondre automatiquement et instantanément aux questions récurrentes, et faites des tickets à forte valeur ajoutée votre priorité. plus
  • Centralisez e-mails, SMS, WhatsApp, messages et commentaires Facebook/Instagram.
  • Toutes les conversations et commandes clients disponibles au même endroit.
  • Visualisez, modifiez et remboursez une commande Shopify directement.
  • Mesurez les performances de votre équipe support avec des statistiques avancées.
  • Répondez instantanément à vos clients grâce au chat en libre-service.

Tarifs

Essai gratuit de 7 jours

Starter plan

$10/mois

$0.40 per each additional ticket

  • Nombre d'accès : illimité
  • Nombre de tickets inclus : 50

Basic plan

$60/mois

ou $600/an et économisez 17 %

$20 pour chaque 100 tickets additionnels

  • Nombre d'accès : illimité
  • Nombre de tickets inclus : 300
  • Live Chat
  • Service support

Pro plan

$360/mois

ou $3,600/an et économisez 17 %

$18 pour chaque 100 tickets additionnels

  • Nombre d'accès : illimité
  • Nombre de tickets inclus : 2000
  • Live Chat
  • Service support

Advanced plan

$900/mois

ou $9,000/an et économisez 17 %

$18 pour chaque 100 tickets additionnels

  • Nombre d'accès : illimité
  • Nombre de tickets inclus : 5000
  • Live Chat
  • Service support

Starter plan

$10/mois

$0.40 per each additional ticket

  • Nombre d'accès : illimité
  • Nombre de tickets inclus : 50

Basic plan

$60/mois

ou $600/an et économisez 17 %

$20 pour chaque 100 tickets additionnels

  • Nombre d'accès : illimité
  • Nombre de tickets inclus : 300
  • Live Chat
  • Service support

Pro plan

$360/mois

ou $3,600/an et économisez 17 %

$18 pour chaque 100 tickets additionnels

  • Nombre d'accès : illimité
  • Nombre de tickets inclus : 2000
  • Live Chat
  • Service support

Advanced plan

$900/mois

ou $9,000/an et économisez 17 %

$18 pour chaque 100 tickets additionnels

  • Nombre d'accès : illimité
  • Nombre de tickets inclus : 5000
  • Live Chat
  • Service support

Tous les frais sont facturés en USD. Les frais récurrents et basés sur l’utilisation sont facturés tous les 30 jours. Voir toutes les options de tarification

680 avis

Note globale
4,4
Nombre d’avis par note
  • 85 % des avis sont des avis à 5 étoiles
  • 5 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 7 % des avis sont des avis à 1 étoiles
15 janvier 2024

There is no better customer service app out there. After having tried and finding issues with nearly every other customer service app on the marketplace, Gorgias was the answer to all of our problems. We cannot recommend it enough.

SHEATH UNDERWEAR
États-Unis
Presque 5 ans d’utilisation de l’application
Gorgias Inc. a répondu 17 janvier 2024

Hi Sheath Underwear Team! 👋🏻
Thank you for sharing such a heartwarming review! Your kind words are a true testament to the dedication and hard work our team puts into making our app stand out. 🌟
We are happy to have you as a valued user, and we genuinely appreciate your recommendation. Wishing you continued success and seamless customer service experiences with Gorgias! 🫶🏻

31 janvier 2024

Best helpdesk for shopify by far.

We were looking for a help desk to make our life easier and I have to say even though our needs are very specific we are 100 % satisfied.

It is simple to set up, the possibilities are endless and they have awesome support.

They are not the cheapest, but the money is worth it.

Fabini.cz
Tchéquie
8 mois d’utilisation de l’application
Gorgias Inc. a répondu 5 février 2024

Thank you for your kind words, Fabini! 🤩
We're thrilled to hear that our helpdesk has made a positive impact on your business. Your satisfaction is our top priority, and we're here to support you every step of the way. 🫶🏻

12 janvier 2024

The integration was one of the easiest integrations I have experienced. The platform is very user-friendly and offers a lot of room for growth. Billing is based on the number of tickets, not the number of users so this can work very well for people who have a lot of users that interact with the tickets however the overall ticket count is lower. It is cost-competitive also. They offer additional revenue-driving features that are very nice because everything is housed in a nice platform rather than having to go to different apps and platforms. I have worked with their support on several questions and they have always been very responsive. This is a must-have tool if you want to bring your user experience. The default review process of the agents gets responses so we get real-time feedback on how support is going. Everything in the past never got much of a response rate. Great tool .

MaxBotix
États-Unis
Environ un mois d’utilisation de l’application
Gorgias Inc. a répondu 15 janvier 2024

Hi MaxBotix,
Thanks a bunch for sharing your fantastic experience! 😊
We're thrilled to hear that our integration process was a breeze for you and that you find our platform user-friendly. It's awesome to know you appreciate the flexibility of our billing model and the added value of revenue-driving features.
We're especially delighted to hear that our support team has been on point for you. Your feedback fuels our motivation! 🚀
Thanks for making us a part of your user experience journey. 🫶🏻

12 décembre 2023

Gorgias is an amazing tool. If you are doubting whether or not it will be a good fit, too expensive, or any reason holding you back from trying Gorgias, throw those thoughts away! I was on the fence for a long time, and I'm so glad I tried it. It is a great platform that is easy to customize to make it work for you. Also, the customer service team within Gorgias is amazing. They are great and very willing to help you fix anything that comes up! We're a small team, and it allows me to be able to respond to my customers quickly with Macros. I've even created campaigns that have sold products for me while I was sleeping! What more can I say other than this is a great product and I don't see replacing it anytime soon!

Cart Tek
États-Unis
Environ un an d’utilisation de l’application
Gorgias Inc. a répondu 14 décembre 2023

Dear Cart Tek Crew,

It comes as a truly great pleasure to hear how much you love our platform and how effective we are as a Team. We can surely double-down on everything you said, and tell you that there's so much more we've got in store. 😉

Thank you for sharing how you feel about Gorgias - we are sincerely grateful to be able to provide such grade A service. ✨

23 janvier 2024

At this point in time, I would say that their current rating of 4.3 (I'm giving 4 as the closest figure IMHO) is fairly indicative of where they're at -- for a TL;DR, you can look at all their 5 stars which highlight all the pros, to which I agree that Gorgias from an engineering perspective - is a pretty damn good E-commerce omnichannel helpdesk platform. In my lifetime of using Desk.com (previously by Salesforce), followed by Freshdesk -- I'm personally quite happy with the automations, macros and merging which are fairly intuitive. The Help Center mass upload feature was a bit broken unfortunately and that was part of where the troubles started and why I'm not giving a full 5-star review.

As you would see with the rest of the 5-star reviews, their support/service team is pretty bad. I would say 3 out of 5 times I'd be given a canned response to an article, to which I would have already read and tried to troubleshoot myself before sending that first email. Thus, wasting my time in every first email I send out just to say "yes I've done that, what else can I try?" Most recently, it was escalated to someone with more technical experience (shoutout to Ogi) who not only was emphatic in making sure he was resolving my issue, but doing so in a timely manner because he didn't have all the answers either -- and he made sure I was aware upfront but would get back to me with a solution one way or another.

Lastly, the onboarding experience was indeed non-existent. My sales rep was good in presenting the features (hence why he's in sales, and I loved it), but when it came to the more technical explanations, onboarding and helping me move forward it was unfortunately a bit underwhelming. As such, it did hold me back a month or two even trying to figure Gorgias out to the point where I just paid a month upfront so I can onboard my team and migrate from Freshdesk accordingly. Thankfully he did waive one month's fee as promised at the end, but it's such a huge disconnect between sales > support (L1), which I think would easily give them 5-stars all around if this part of their operations were fixed properly.

Comfort Works Global Pte Ltd
Singapour
3 mois d’utilisation de l’application
Gorgias Inc. a répondu 26 janvier 2024

Hi, Team at Comfort Works!
Thank you for your honest and constructive feedback. 🙏🏼
We're thrilled you find value in Gorgias and appreciate your insights on areas for improvement. Rest assured, we're committed to addressing the flagged issues and enhancing our support and onboarding experiences. Your input is invaluable as we strive to provide a seamless and exceptional service.
Thank you for helping us improve! 🍀

À propos de cette application

Lancement

1 mars 2017

Langues

anglais

Cette application n’est pas traduite en français

Fonctionne avec

Shopify Flow, Recharge, LoyaltyLion, Shipstation, Messenger, Aircall, +20more

Conçue par Gorgias Inc.

À propos de Gorgias Inc.

Note moyenne : 4,4

7 ans d’expérience dans la création d’applications pour l’App Store de Shopify

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

Assistance

Envoyer un message

support@gorgias.io

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