Gorgias ‑ Support & Live Chat

Name: Gorgias ‑ Support & Live Chat
Brand: Gorgias Inc.
Rating: 4.3 (685 reviews)

À partir de $10 /mois. Essai gratuit de 7 jours.

Note (4,3)

Avis

685

Développeur

Gorgias Inc.

Centralisez toutes les demandes clients dans un helpdesk

Affichez les informations de vos clients

Affichez le détails des commandes précédentes

Utilisez des modèles de réponses et diminuer le temps de support

Caractéristiques

Populaire auprès des entreprises comme la vôtre

Basées aux États-Unis

À propos de cette application

Lancement

1 mars 2017

Langues

anglais

Cette application n’est pas traduite en français

Catégories

Chat , Gestion de tickets d’assistance

Fonctionne avec

Shopify Flow, Recharge, LoyaltyLion, Shipstation, Messenger, Aircall, +20more

Développez vos ventes en offrant a vos clients une expérience exceptionnelle.

Convertissez et fidélisez-les vos clients avec Gorgias, la plate-forme de service client qui transforme votre service client en force de vente. Centralisez l’ensemble de vos conversations client - emails, chat, Facebook, Instagram, téléphone, SMS, WhatsApp - dans une seule plate-forme. Ensuite rien de plus simple : profitez des fonctionnalités de libre-service pour répondre automatiquement et instantanément aux questions récurrentes, et faites des tickets à forte valeur ajoutée votre priorité.

Centralisez e-mails, SMS, WhatsApp, messages et commentaires Facebook/Instagram.
Toutes les conversations et commandes clients disponibles au même endroit.
Visualisez, modifiez et remboursez une commande Shopify directement.
Mesurez les performances de votre équipe support avec des statistiques avancées.
Répondez instantanément à vos clients grâce au chat en libre-service.

Tarifs

Essai gratuit de 7 jours

Starter plan

$10/mois

$0.40 per each additional ticket

Nombre d'accès : illimité
Nombre de tickets inclus : 50

Basic plan

$60/mois

ou $600/an et économisez 17 %

$20 pour chaque 100 tickets additionnels

Nombre d'accès : illimité
Nombre de tickets inclus : 300
Live Chat
Service support

Pro plan

$360/mois

ou $3,600/an et économisez 17 %

$18 pour chaque 100 tickets additionnels

Nombre d'accès : illimité
Nombre de tickets inclus : 2000
Live Chat
Service support

Advanced plan

$900/mois

ou $9,000/an et économisez 17 %

$18 pour chaque 100 tickets additionnels

Nombre d'accès : illimité
Nombre de tickets inclus : 5000
Live Chat
Service support

Starter plan

$10/mois

$0.40 per each additional ticket

Nombre d'accès : illimité
Nombre de tickets inclus : 50

Basic plan

$60/mois

ou $600/an et économisez 17 %

$20 pour chaque 100 tickets additionnels

Nombre d'accès : illimité
Nombre de tickets inclus : 300
Live Chat
Service support

Pro plan

$360/mois

ou $3,600/an et économisez 17 %

$18 pour chaque 100 tickets additionnels

Nombre d'accès : illimité
Nombre de tickets inclus : 2000
Live Chat
Service support

Advanced plan

$900/mois

ou $9,000/an et économisez 17 %

$18 pour chaque 100 tickets additionnels

Nombre d'accès : illimité
Nombre de tickets inclus : 5000
Live Chat
Service support

Tous les frais sont facturés en USD. Les frais récurrents et basés sur l’utilisation sont facturés tous les 30 jours. Voir toutes les options de tarification

685 avis

Note globale

4,3

Nombre d’avis par note

85 % des avis sont des avis à 5 étoiles
583
5 % des avis sont des avis à 4 étoiles
35
1 % des avis sont des avis à 3 étoiles
7
1 % des avis sont des avis à 2 étoiles
8
8 % des avis sont des avis à 1 étoiles
52

26 février 2024

We switched from another major support desk a few years ago and have never looked back. We really value the ability to easily integrate so many of our platforms into Gorgias. They are frequently releasing QoL and performance updates.
The best part by far though? Gorgias themselves have an extremely helpful and responsive support team.

Kion

États-Unis

Plus de 2 ans d’utilisation de l’application

Gorgias Inc. a répondu 28 février 2024

Dear Kion Family,

Thank you immensely for sharing your experience with us! It's incredibly gratifying to hear that our platform has become an integral part of your operations.

Moreover, your kind words about our ongoing efforts to enhance QoL and performance through updates mean a great deal to us. We're committed to continuously improving our services to meet and exceed your expectations.

As for our Support Team, they're the best! 🌟 Providing excellent Customer Service is at the core of what we do, and your satisfaction is our ultimate reward.

We're truly grateful for your continued support and trust in Gorgias. 💛

19 mars 2024

The customer service at Gorgias is fabulous, it's a game changer for start ups that has the ability to scale up too. The best part is, they are always on hand to solve any issues and honestly speaking we didn't have any but the account rep really helps you make the most of tips and tricks like macros and automation which saves us so much time as a small team

Total XP

Royaume-Uni

Plus de 2 ans d’utilisation de l’application

Gorgias Inc. a répondu 21 mars 2024

Thank you for your wonderful review!

We're pleased to hear that you find Gorgias to be a game changer and appreciate our ability to scale up as your business grows.

It's our pleasure to learn that our Support Team has been able to assist you effectively, and it's fantastic to know that you're finding value in the tips and tricks our account reps have provided. Saving time for small teams is what we're all about!

We're here to support you every step of the way! 🙏

2 avril 2024

Gorgias makes life easy! Having all your platforms in one place creates a seamless customer service experience for your staff and customers. Can't fault their helpful team either - recommend for small or large businesses

Aletheia & Phos

Australie

Plus d'un an d’utilisation de l’application

Gorgias Inc. a répondu 4 avril 2024

Hi, Aletheia & Phos Family!

Thank you so much for sharing your positive experience with Gorgias!

It's great to hear that having all your communication channels in one place has made life easier for both your staff and customers. Seamless customer service is definitely a game-changer. And it's wonderful to hear that our team has been helpful as well. Your recommendation for both small and large businesses speaks volumes.

We're looking forward to having you on board for a long time. 🌟

13 février 2024

Overall a great app and I think the best out there for customer service and integrating with shopify. Help is currently a bit slower than it used to be (maybe short staffed?) and getting through on live chat can be a bit of a chore too, but once I got an expert on my case he (Nikola) was extremely helpful getting my DNS record updates sorted and even sent personalised Loom videos. Definitely personal service.

Green Tulip

Royaume-Uni

Plus d'un an d’utilisation de l’application

Gorgias Inc. a répondu 15 février 2024

Hi Green Tilip,

We're delighted to hear that Nikola was able to provide you with such exceptional service and support. He's truly a star on our team, and we'll be sure to pass along your kind words to him.

Regarding your experience with our support response times, we're continuously working to ensure that our support team is equipped to assist you as promptly as possible, even during busier times, so we appreciate your patience.

Thanks for your comments and we are grateful to have you as part of our community!

15 mars 2024

Always top service from Gorgias. Super responsive and helpful even showing videos how to explain things. Best customer service! Special call out to Ana.

Gisou EU

Pays-Bas

Plus de 3 ans d’utilisation de l’application

Gorgias Inc. a répondu 18 mars 2024

Thank you so much for your kind words and for taking the time to leave us such a wonderful review! 🫶🏻
We're thrilled to hear that you've had a great experience with our Support team, especially with Ana. We strive to provide top-notch service and it's always rewarding to hear when we've succeeded.
Thanks again for choosing Gorgias! ⭐️

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