Gorgias
- 価格設定
-
月額$10から。 無料体験あり。
- ハイライト
- アメリカのビジネスに人気
- 最新テーマに対応
- 評価
- 4.3 (702)
- 開発者
- Gorgias Inc.
特集の画像ギャラリー
Empowering brands to grow through AI-powered CX
Gorgias empowers ecommerce brands to grow through AI-powered customer experience. With Gorgias, you can guarantee that you’ll be able to get setup quickly, and avoid the complex onboarding of other providers. Gorgias offers users a single platform to manage every aspect of customer support, allowing agents to focus on driving sales.
- Every conversation, all in one place: Connect 100+ apps into Gorgias
- Automate your customer support: Easy-to-set-up AI for on-brand messaging.
- Turn shoppers into repeat customers: Increase GMV with personalized campaigns
- Create, duplicate, edit, and refund Shopify orders directly within Gorgias
- Automatically insert customer data straight from Shopify into your responses
- ハイライト
- アメリカのビジネスに人気
- 最新テーマに対応
言語
英語
このアプリは日本語に翻訳されていません
連携対象システム・アプリ
Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrationsすべての機能
リアルタイムメッセージ
- AIチャットボット
- ライブチャット
- SMS
- メールチャット
- SNS
- ファイルのアップロード
- エージェント分析
- 顧客インサイト
自動応答
- カートリカバリー
- ディスカウント
- よくある質問
- あいさつ
- おすすめ商品
- クイック返信
- リクエストのレビュー
- 注文の更新
- クロスセル
- アップセル
カスタマイズ
- 色とフォント
- 絵文字とスタンプ
- チャットウィンドウ
- 営業時間
- ウェルカムメッセージ
- チャットボタン
- タグ付け
- チャットの割り当て
- チャットフロー
- エージェントのアバター
チャネル
- メール
- SMS
- ライブチャット
- チャットボット
- 電話
- SNS
- セルフサービス
- ヘルプセンター
- お問い合わせフォーム
- よくある質問
ワークフローのオートメーション
- 自動返信
- 回答テンプレート
- AI応答
- チケット発行
- 自動割り当て
- ルールベースのトリガー
- タグ付け
- スパム検出
- 注文追跡
リアルタイムメッセージ
自動応答
カスタマイズ
チャネル
ワークフローのオートメーション
価格設定
Starter plan
$10 /月
$0.40 per each additional ticket
- 3 customer support agents
- 50 tickets per month included
- Live chat
7日間の無料体験
Basic plan
$60 /月
または$600/年で17%お得
$40 per each additional 100 tickets
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- Automation add-on available
7日間の無料体験
Pro plan
$360 /月
または$3,600/年で17%お得
$36 per each additional 100 tickets
- Unlimited customer support agents
- 2000 tickets included
- Live chat
- Customer service
- Automation add-on available
7日間の無料体験
Advanced plan
$900 /月
または$9,000/年で17%お得
$36 per each additional 100 tickets
- Unlimited customer support agents
- 5000 tickets included
- Live chat
- Customer service
- Automation add-on available
7日間の無料体験
すべての料金はUSDで請求されます。 定期請求と使用料に基づく請求は、30日ごとに行われます。 すべての価格オプションを見る
レビュー (702)
After testing the app thoroughly, I have found that while there are some limitations, it's still a great app overall. I highly recommend it due to its intuitive and easy-to-use interface, as well as the great customer support Gorgias provides!
Dear Team,
Thank you so much for taking the time to provide such detailed feedback! We’re delighted to hear that you find our app intuitive and easy to use, and that our customer support team has met your expectations. We also appreciate your insights regarding the app’s limitations, and we’ll take them into account as we work on future improvements.
If you have any further suggestions or need assistance, please feel free to reach out anytime! 🙏
Great support team. Very knowledgeable. Helped sort out technical issues with great attention to details.
Dear Tulipanes Chile Team,
We pride ourselves on our attention to detail and technical expertise, and it's wonderful to know that these efforts made a positive difference for you.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help! 🙏
It's so frustrating... The pricing structure that they show on their own website is VERY misleading. By moving the sliding bar to tell them how much interactions you expect, it looks like you get 160 tickets a month for $10. This isn't the case. It took me to send customer support a screenshot for them to clarify that it's $10 for 50 tickets then $0.40 per additional ticket. Their justification on this was that the best option is to stay on the $10 a month then pay $44 as that's better than paying $60 a month on the next plan up!
The next option is $60. We are off back to help crunch as we know where we are with billing!
They pride themselves on transparency... Would be good if they started out being honest and transparent from the beginning!
Hello, Fox and Wolf Team.
Thank you for taking the time to share your feedback. We sincerely regret to hear that you found our pricing structure misleading.
We appreciate you pointing out the confusion regarding the sliding scale and ticket pricing. Your feedback is invaluable, and we will ensure it’s brought to our Team to improve our communication. We want our clients to have a clear understanding of what to expect, and we regret that wasn’t the case for you.
Once again, we're truly grateful for your input.
I must've played the customer experience roulette and lost. I have been trying to add phone service to my current subscription and had some questions about setup, but the level of support experience that I'm getting does not reflect the positive reviews here. Since when do you have to follow up to your own questions? I'm very disappointed.
Edit: I had a feeling that this was an isolated case, but they reached out to me, and I was immediately put on the right track. I appreciate that Gorgias really pays attention to its customer base, and I'm happy with the results.
Hello, Team.
We highly appreciate you taking the time to share your experience, and we regret to know about the distress you’ve encountered.
The support you received certainly does not reflect the standard of service we strive to provide.
We understand your concerns and want to ensure you receive the assistance you need. We have offered a call to help resolve your setup questions more effectively. Please let us know about a convenient time in your response to our email, and we will ensure one of our Senior Support Specialists is available to assist you promptly.
Your feedback is invaluable, and we are committed to improving our support services. We appreciate your patience and the opportunity to make things right.
***************************************
Updated:
Dear Team,
We're couldn't express how grateful we are to see that you came back and updated your review. We're simply beyond thrilled to learn that our team was able to address your concerns promptly and effectively. At Gorgias, we pride ourselves on our commitment to our customers, and it's wonderful to know that our efforts have made a positive impact on your experience.
We truly appreciate your kind words and are delighted that you're happy with the results. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! 🙏
The app was great
Thank you so much for your kind words!, C-IN2! 😻 We're thrilled to hear that you found Gorgias to be great. Your feedback means a lot to us and motivates our team to keep improving. If you have any suggestions or need any assistance, feel free to reach out to our Support team!
サポート
Gorgiasに関するご質問にはGorgias Inc.がお答えいたします。
開発者
リソース
公開日
2017年3月1日