Gorgias
- 価格設定
-
月額$10から。 無料体験あり。
- ハイライト
- アメリカのビジネスに人気
- 最新テーマに対応
- 評価
- 4.3 (706)
- 開発者
- Gorgias Inc.
特集の画像ギャラリー
Empowering brands to grow through AI-powered CX
Gorgias empowers ecommerce brands to grow through AI-powered customer experience. With Gorgias, you can guarantee that you’ll be able to get setup quickly, and avoid the complex onboarding of other providers. Gorgias offers users a single platform to manage every aspect of customer support, allowing agents to focus on driving sales.
- Every conversation, all in one place: Connect 100+ apps into Gorgias
- Automate your customer support: Easy-to-set-up AI for on-brand messaging.
- Turn shoppers into repeat customers: Increase GMV with personalized campaigns
- Create, duplicate, edit, and refund Shopify orders directly within Gorgias
- Automatically insert customer data straight from Shopify into your responses
- ハイライト
- アメリカのビジネスに人気
- 最新テーマに対応
言語
英語
このアプリは日本語に翻訳されていません
連携対象システム・アプリ
Shopify Flow, チェックアウト, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrationsカテゴリー
価格設定
Starter plan
$10 /月
$0.40 per each additional ticket
- 3 customer support agents
- 50 tickets per month included
- Live chat
7日間の無料体験
Basic plan
$60 /月
または$600/年で17%お得
$40 per each additional 100 tickets
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- Automation add-on available
7日間の無料体験
Pro plan
$360 /月
または$3,600/年で17%お得
$36 per each additional 100 tickets
- Unlimited customer support agents
- 2000 tickets included
- Live chat
- Customer service
- Automation add-on available
7日間の無料体験
Advanced plan
$900 /月
または$9,000/年で17%お得
$36 per each additional 100 tickets
- Unlimited customer support agents
- 5000 tickets included
- Live chat
- Customer service
- Automation add-on available
7日間の無料体験
すべての料金はUSDで請求されます。 定期請求と使用料に基づく請求は、30日ごとに行われます。 すべての価格オプションを見る
レビュー (706)
We are updating our review as a warning to those considering Gorgias. After we left their platform, we endeavored to remove what is ours off of their platform per Privacy Concerns. Gorgias, once again, rather than addressing our concerns and working with us to resolve this very serious matter, is, in response, sending us form letters and sending us in circles (We have had other privacy concerns with them. See remainder of our review below). Buyer beware. Read their TOS to compare and to make decisions before signing onto their platform.
We were with Gorgias for around 4 years. They were good in the beginning--had good support and the platform worked as it should. But, in this past year two we grew very disgruntled with them and could not wait for our term agreement to end with them. Reasons: they are very over-priced, their support is spotty (they have cut way back on support in the past couple of years) and they send you in circles, often not resolving the issue. We paid for their phone add-on and it never worked, despite many support tickets. The phone didn't ring to us, it glitched a lot, it was terrible. The platform itself is "noisy." And, one thing users should be very aware of: IF you forward an email from Gorgias to another person and then email the original sender your forwarded email will go to the original person! This is a nightmare for customer service. They did not listen to my complaint about this and sent me in endless circles, which is what they do. They tried to tell me Google does this, but it does not. Their fix? You have to manually erase the messages that fall below the one you are sending, which includes any forwarded messages. As a busy brand, I can tell you, remembering to comb my emails to make sure I haven't forwarded anything when answering back does not happen. What happens? Customers can see what you wrote in forwarded emails and it might not be something you want them to be privy to. We are so very glad to be done with Gorgias. We have moved away from Gorgias, and on to a better platform, that offers excellent customer service without any of these issues and is a lot less pricey.
Thank you for sharing your honest and detailed feedback, ThumbPro!
We're sorry to hear that your experience with our platform and support did not meet your expectations. We take feedback like yours seriously and are committed to making improvements to better support our customers' needs.
After testing the app thoroughly, I have found that while there are some limitations, it's still a great app overall. I highly recommend it due to its intuitive and easy-to-use interface, as well as the great customer support Gorgias provides!
Dear Team,
Thank you so much for taking the time to provide such detailed feedback! We’re delighted to hear that you find our app intuitive and easy to use, and that our customer support team has met your expectations. We also appreciate your insights regarding the app’s limitations, and we’ll take them into account as we work on future improvements.
If you have any further suggestions or need assistance, please feel free to reach out anytime! 🙏
Review stars is based on SUPPORT TEAM only!
Its fairly seamless to install. Seems ok but have only recently installed.
But the experience with their help desk is absolutely terrible today.
Started off with 'Joeferson' who was somewhat a help with delayed responses. Then Sharmaine comes in after 30 mins saying she needs a min to catch up. ok no problems, thinking we only got 1 step in so wont take long. 25 mins later I ask if she is still there with a reply so basic it was ridiculous. Replied with the obvious of 'yes I have'. I ask has it really take an hour for you to tell me the code needs to be on every page i was it installed? (face palm).
The asks me for a screen shot of the theme where I installed the code... ummm its not installed on the theme, surely you should know this? she replied with 'yes the content section, my bad!' wow... just wow.
anyway a hour later she replies saying it to complex for them and they need the email team to do it, but dont worry, the team will continue trouble shooting!
Over an hour wasted only to be told its to complex. Mind you this is only for the control center to be added to the website (what should be a simple issue). for an app that came recommended from my business coach, I think ill be asking for new recommendations because the support team they have on today don't know left from right.
I dont normally leave reviews, especially like this one. I know most app support teams jump from customer to customer but oh my gosh.
Extremely disappointed.
Hi there!
We regret the poor experience you had due to the delayed response time, and we apologize for any inconvenience this caused. We've followed up with you via email to provide further assistance and ensure your issue is resolved. Thank you for sharing your feedback—it helps us improve our service.
The HelpDesk | Customer Support app has been a game-changer for my Shopify store! Managing customer inquiries used to be a challenge, especially with limited team capacity, but this app streamlined everything.
Thank you so much for the fantastic review!
We're thrilled to hear that our platform has made managing customer inquiries easier for your Shopify store. We're here to keep things running smoothly for you! 😊
stay away. nothing works - waste of time! support is horrible!
Thank you for your feedback, Titan! We’re truly sorry to hear about your experience. We value your input and are committed to making things right. Our team has reached out to you via email with a solution and to offer further assistance. We hope to have the opportunity to turn your experience around.
サポート
アプリサポートはGorgiasによって提供されています。
リソース
開発者
公開日
2017年3月1日