Gorgias: Helpdesk, Chat & FAQ

Name: Gorgias: Helpdesk, Chat & FAQ
Brand: Gorgias Inc.
Rating: 4.1 (559 reviews)

価格設定: 月額$10から。無料体験あり。
評価: 4.1 (559)
開発者: Gorgias Inc.

Streamline your customer experience with automation and AI

Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels!

All support channels in one place: email, chat, social, voice, and SMS
Enable customers to self-serve support with FAQ and Order Management
Full ticket resolutions in your brand’s tone of voice thanks to AI Agent
Connect with 100+ ecommerce-specific app integrations for unified customer data
Increased conversions with AI-powered product recommendations & chat campaigns

あなたのストアと同じようなストアに人気: アメリカに拠点

ハイライト: 管理画面で直接操作; 最新テーマに対応

言語

英語

このアプリは日本語に翻訳されていません

連携対象システム・アプリ

チェックアウト
Shopify Flow
Klaviyo
Yotpo
Attentive
Recharge
Aircall
20+ Integrations

カテゴリー

チャット

リアルタイムメッセージ

自動応答

カスタマイズ

ヘルプデスク

チャネル

ワークフローのオートメーション

価格設定

Starter plan

$10 /月

$0.40 per each additional ticket

3 customer support agents
50 tickets per month included
Live chat

7日間の無料体験

Basic plan

$60 /月

または$600/年で17%お得

$40 per each additional 100 tickets

Unlimited customer support agents
300 tickets per month included
Live chat
Customer service
Automation add-on available

7日間の無料体験

Pro plan

$360 /月

または$3,600/年で17%お得

$36 per each additional 100 tickets

Unlimited customer support agents
2000 tickets included
Live chat
Customer service
Automation add-on available

7日間の無料体験

Advanced plan

$900 /月

または$9,000/年で17%お得

$36 per each additional 100 tickets

Unlimited customer support agents
5000 tickets included
Live chat
Customer service
Automation add-on available

7日間の無料体験

すべての料金はUSDで請求されます。定期請求と使用料に基づく請求は、30日ごとに行われます。すべての価格オプションを見る

レビュー (559)

総合評価

4.1

評価レベルごとの件数

評価の84%は5つ星です
472
評価の5%は4つ星です
29
評価の1%は3つ星です
5
評価の1%は2つ星です
5
評価の9%は1つ星です
48

すべてのレビュー

2025年3月3日

Joaquin was a huge help in answering all my questions effectively and quickly. Guiding me through step by step. Very helpful! Highly recommend!

Jo+Jax

アメリカ合衆国

アプリの使用期間：5年弱

Gorgias Inc.が返信しました 2025年3月10日

Thank you so much for your kind words! We're proud to hear that Joaquin was able to assist you effectively and guide you through everything step by step. Providing clear and helpful support is something we truly value, and it means a lot to know that you had a positive experience.
If you ever need anything else, we’re always here to help. We appreciate your recommendation and your support! 🫶🏻

2025年1月11日

The service lacks a proper spam filter. I can’t block email addresses or mark emails as spam. Additionally, I’ve been getting charged twice for months, paying €160 monthly instead of the expected amount. Unfortunately, I can’t recommend it.

HAUTTIEF

ドイツ

アプリの使用期間：約3年

Gorgias Inc.が返信しました 2025年1月13日

Hi Team Hauttief!
We’re sorry to hear about your experience and appreciate your feedback.
Regarding the spam tickets, Gorgias mirrors your email inbox, but we recommend enabling the Auto-Close Spam Emails rule to better manage irrelevant emails. We sent you more details about this via email to help you improve the handling of spam tickets.
As for the billing issue, our team has reached out with a detailed explanation and is assisting you further.
Thank you for the opportunity to address your concerns!

2025年4月1日

Für uns ist Gorgias eines der besten Tools, die wir je in Verbindung mit Shopify eingesetzt haben. Es hilft uns enorm dabei, Kundenanfragen schnell und effizient zu beantworten. Besonders beeindruckend ist der integrierte AI-Bot, der viele Tickets bereits eigenständig löst und nur dann an das Support-Team weitergibt, wenn menschliches Eingreifen erforderlich ist. Das spart uns wertvolle Zeit und steigert die Effizienz unseres gesamten Kundenservices enorm. Zudem bietet Gorgias noch zahlreiche weitere Funktionen und Möglichkeiten, von denen wir aktuell erst einen Bruchteil nutzen – hier steckt noch viel Potenzial für die Zukunft! Absolute Empfehlung von uns!

BORA Retail GmbH

オーストリア

アプリの使用期間：8ヶ月

Gorgias Inc.が返信しました 2025年4月2日

Vielen Dank für Ihre fantastische 5-Sterne-Bewertung! 🌟
Wir freuen uns riesig, wie wertvoll Gorgias für Ihren Shopify-Shop ist und dass unser KI-Bot und unsere Automatisierungsfunktionen Ihrem Team helfen, Zeit zu sparen und Kunden noch effizienter zu bedienen. Es ist großartig zu wissen, dass Sie bereits großartige Ergebnisse erzielen – und noch spannender, dass noch viel Potenzial in der Zukunft steckt! 🚀
Wir unterstützen Sie bei jedem Schritt, während Sie Gorgias erkunden und optimal nutzen. Nochmals vielen Dank für Ihre Empfehlung und dafür, dass Sie Teil der Gorgias-Community sind!

2024年12月10日

Love gorgias, makes customer service seamless and easy!

Joaquin was very helpful with providing instructions for the domain verification, as we were experiencing issues with this. Cannot thank Joaquin enough for being so helpful!

BYCHARI

アメリカ合衆国

アプリの使用期間：4年以上

Gorgias Inc.が返信しました 2024年12月12日

Hi Sophie,
Thank you so much for your kind words! 🌟
We're thrilled to hear that Gorgias has made customer service seamless and easy for you. Joaquin will be delighted to know his assistance with domain verification was so helpful. If you ever need anything else, don’t hesitate to reach out—we’re here for you. 😊

2025年5月14日

Impossible to get in touch with their support. Too much AI and automation sometimes doesn't work :)

EzSpace

イギリス

アプリの使用期間：3年以上

Gorgias Inc.が返信しました 2025年5月15日

Hey EzSpace, we're sorry to hear about your experience!

You can reach our Support team through both Chat and Email. We use AI to help get the necessary information or troubleshooting steps to you faster, so you don't have to wait for the Support team if it's something easily solvable.

If our AI Agent isn't quite satisfactorily replying to your questions or can't sort out your issue, you can always ask it to hand over to a human, and it will do so. Then, our team will jump in to support!

We've also reached out to you via email to provide further assistance, and hope we can turn your experience around.