Gorgias: AI, Helpdesk & Chat

Name: Gorgias: AI, Helpdesk & Chat
Brand: Gorgias Inc.
Rating: 4.3 (620 reviews)

요금제: 월 $10부터. 무료 체험 이용 가능.
평점: 4.3 (620)
개발자: Gorgias Inc.

Leading AI-powered conversational commerce platform for brands

Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.

Helpdesk built for scale: Manage all customer conversations in one unified inbox
Autonomous ticket resolution: AI Agent handles end-to-end support
AI Shopping Assistant: Recommend products and guide shoppers in real time
Unified commerce stack: 100+ integrations to power the full customer journey
Actionable analytics: Turn customer conversations into insights to drive revenue

판매자님과 비슷한 스토어에서 인기: 미국 소재

언어

영어

이 앱은 한국어로 번역되지 않았습니다

다음과 호환:

결제
Shopify Flow
Shopify 관리자
Klaviyo
Yotpo
Attentive
Recharge
Aircall
20+ Integrations

범주

채팅

실시간 메시지 전달

자동 응답

맞춤 설정

지원 센터

채널

워크플로 자동화

요금제

Starter plan

$10 /월

$0.40 per each additional ticket

기능

3 customer support agents
50 tickets per month included
Live chat

7일 무료 체험

Basic plan

$60 /월

또는 연 $600 및 17% 할인

$40 per each additional 100 tickets

기능

Unlimited customer support agents
300 tickets per month included
Live chat
Customer service
Automation add-on available

7일 무료 체험

Pro plan

$360 /월

또는 연 $3,600 및 17% 할인

$36 per each additional 100 tickets

기능

Unlimited customer support agents
2000 tickets included
Live chat
Customer service
Automation add-on available

7일 무료 체험

Advanced plan

$900 /월

또는 연 $9,000 및 17% 할인

$36 per each additional 100 tickets

기능

Unlimited customer support agents
5000 tickets included
Live chat
Customer service
Automation add-on available

7일 무료 체험

모든 비용은 USD(으)로 청구됩니다. 반복 요금 및 사용 기반 요금은 30일마다 청구됩니다. 모든 요금제 옵션 보기

리뷰 (620)

전체 평점

4.3

평점 수준당 개수

평점의 84%가 별 5개입니다
519
평점의 5%가 별 4개입니다
29
평점의 1%가 별 3개입니다
5
평점의 1%가 별 2개입니다
9
평점의 9%가 별 1개입니다
58

모든 리뷰

2026년 2월 19일

Gorgias has been a valuable tool for our customer support team, helping us manage inquiries more efficiently across multiple channels in one place. Its automation features and organized ticketing system have improved response times and made it easier to provide consistent, high-quality support. Overall, Gorgias has helped streamline our workflow and enhance the customer experience.

RajaniMD

미국

앱 사용 기간 3년 초과

답글 Gorgias Inc.개 2026년 2월 20일

Thank you, RajaniMD team!

We’re so glad to hear Gorgias is helping your team manage support more efficiently across channels. It’s great to know the AI Agent and the helpdesk are making a real impact on response times and customer experience.

We truly appreciate your feedback!

2026년 2월 9일

We've been using Gorgias Automate since its inception, while in beta, and it's been almost 3 years now. We have grown together and are handling an average of about 50%+ tickets! The CSTAT is usually good and resolves issues well.

Currently at 5/5 Agent resolution. What AI Agent did:
+Instructed the customer on where to find their loyalty points balance.
+Provided detailed steps on redeeming points and applying rewards at checkout.
+Assured the customer that points do not expire with account activity.

Of course, it doesn't always get everything right, but we have added much guidance on when and where to hand off to human agents. Overall, we are very pleased with it and would highly recommend it.

Annmarie Skin Care

미국

앱 사용 기간 3년 초과

답글 Gorgias Inc.개 2026년 2월 20일

Thank you for being with us since the early days, Annmarie Skin Care team! That means a lot!

We’re thrilled to hear the AI Agent is now handling 50%+ of your tickets and delivering strong CSAT results. It’s also great to see how you’ve refined the handoffs and guidance over time.

We truly appreciate the recommendation and your partnership!

2026년 2월 10일

Gorgias AI has been a huge help for our support team. In this case, a customer asked how to return lamps, and the AI responded clearly, accurately, and fully aligned with our return policy, so much so that the customer left a 5/5 satisfaction rating.

The response was well-structured, polite, and asked the right follow-up question without creating friction. It saves our team time while still delivering a great customer experience. Highly recommend for any Shopify store looking to scale support without sacrificing quality.

Archiology

미국

앱 사용 기간 대략 3년

답글 Gorgias Inc.개 2026년 2월 20일

Thank you for sharing this, team Archiology!

We’re thrilled to hear the AI Agent delivered such a clear, policy-aligned response and earned a 5 star CSAT along the way. It’s great to know it’s saving your team time while keeping the customer experience strong.

We truly appreciate the recommendation!