Gorgias: Helpdesk, Chat & FAQ

Name: Gorgias: Helpdesk, Chat & FAQ
Brand: Gorgias Inc.
Rating: 4.4 (605 reviews)

요금제: 월 $10부터. 무료 체험 이용 가능.
평점: 4.4 (605)
개발자: Gorgias Inc.

Streamline your customer experience with automation and AI

Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels!

All support channels in one place: email, chat, social, voice, and SMS
Enable customers to self-serve support with FAQ and Order Management
Full ticket resolutions in your brand’s tone of voice thanks to AI Agent
Connect with 100+ ecommerce-specific app integrations for unified customer data
Increased conversions with AI-powered product recommendations & chat campaigns

판매자님과 비슷한 스토어에서 인기: 미국 소재

하이라이트: Shopify 관리자에서 바로 사용 가능; 최신 테마와 작동

언어

영어

이 앱은 한국어로 번역되지 않았습니다

다음과 호환:

결제
Shopify Flow
Klaviyo
Yotpo
Attentive
Recharge
Aircall
20+ Integrations

범주

채팅

실시간 메시지 전달

자동 응답

맞춤 설정

지원 센터

채널

워크플로 자동화

요금제

Starter plan

$10 /월

$0.40 per each additional ticket

3 customer support agents
50 tickets per month included
Live chat

7일 무료 체험

Basic plan

$60 /월

또는 연 $600 및 17% 할인

$40 per each additional 100 tickets

Unlimited customer support agents
300 tickets per month included
Live chat
Customer service
Automation add-on available

7일 무료 체험

Pro plan

$360 /월

또는 연 $3,600 및 17% 할인

$36 per each additional 100 tickets

Unlimited customer support agents
2000 tickets included
Live chat
Customer service
Automation add-on available

7일 무료 체험

Advanced plan

$900 /월

또는 연 $9,000 및 17% 할인

$36 per each additional 100 tickets

Unlimited customer support agents
5000 tickets included
Live chat
Customer service
Automation add-on available

7일 무료 체험

모든 비용은 USD(으)로 청구됩니다. 반복 요금 및 사용 기반 요금은 30일마다 청구됩니다. 모든 요금제 옵션 보기

리뷰 (605)

전체 평점

4.4

평점 수준당 개수

평점의 84%가 별 5개입니다
510
평점의 5%가 별 4개입니다
29
평점의 1%가 별 3개입니다
5
평점의 1%가 별 2개입니다
9
평점의 9%가 별 1개입니다
52

모든 리뷰

2025년 12월 9일

We wouldn't be able to handle our incoming customer service messages efficiently without Gorgias. It's a no-brainer. Customer support is such an important part of our business. We're a small team and the AI Agent feature helps us tremendously. Definitely recommend if you're looking to step your game up on customer support.

DefineMe

미국

앱 사용 기간 거의 5년

답글 Gorgias Inc.개 2025년 12월 30일

Thank you, team DefineMe!

We agree that Support is an extremely important team in every company and are glad to hear that the AI Agent is making a big impact for them.

Really appreciate the recommendation!

2025년 11월 11일

We’ve been using Gorgias since 2017. It used to be an amazing tool -affordable, reliable, and backed by great people. Unfortunately, over the last couple of years, things changed.

Prices went up disproportionately, our dedicated CSM was suddenly removed without notice, and support quality dropped drastically. When we finally decided to migrate to Re:amaze (which offered better pricing for the exact same features), Gorgias was anything but helpful during the transition.

After eight years of loyalty, it’s disappointing to say this - but I can’t recommend Gorgias anymore.

Kewlioo

미국

앱 사용 기간 대략 8년

2025년 11월 12일

We’ve been using the Gorgias AI Agent for a few months now, and it’s been performing better than expected. It handled a recent customer issue (discount code not applying) completely on its own clear communication, accurate troubleshooting, and a fast resolution.

The AI Agent has definitely taken a load off our support team and improved response times. The overall experience has been seamless, and the support from the Gorgias team has been great. Highly recommend it to any growing brand looking to scale customer service without compromising quality.

JLUXLABEL

미국

앱 사용 기간 거의 6년

답글 Gorgias Inc.개 2025년 12월 30일

Thanks so much, team!

We’re thrilled the AI Agent is exceeding expectations and handling requests with speed and clarity. It’s great to hear it’s lightened the load for your team, and we truly appreciate the recommendation!