Gorgias: AI, Helpdesk & Chat

Name: Gorgias: AI, Helpdesk & Chat
Brand: Gorgias Inc.
Rating: 4.3 (631 reviews)

요금제: 월 $10부터. 무료 체험 이용 가능.
평점: 4.3 (631)
개발자: Gorgias Inc.

설치

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Leading AI-powered conversational commerce platform for brands

Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.

Helpdesk built for scale: Manage all customer conversations in one unified inbox
Autonomous ticket resolution: AI Agent handles end-to-end support
AI Shopping Assistant: Recommend products and guide shoppers in real time
Unified commerce stack: 100+ integrations to power the full customer journey
Actionable analytics: Turn customer conversations into insights to drive revenue

판매자님과 비슷한 스토어에서 인기: 미국 소재

언어

영어

이 앱은 한국어로 번역되지 않았습니다

다음과 호환:

결제
Shopify Flow
Shopify 관리자
20+ Integrations
Aircall
Attentive
Klaviyo
Recharge
Yotpo

범주

채팅

실시간 메시지 전달

자동 응답

맞춤 설정

지원 센터

채널

워크플로 자동화

요금제

Starter plan

$10 /월

$0.40 per each additional ticket

기능

3 customer support agents
50 tickets per month included
Live chat

7일 무료 체험

Basic plan

$60 /월

또는 연 $600 및 17% 할인

$40 per each additional 100 tickets

기능

Unlimited customer support agents
300 tickets per month included
Live chat
Customer service
Automation add-on available

7일 무료 체험

Pro plan

$360 /월

또는 연 $3,600 및 17% 할인

$36 per each additional 100 tickets

기능

Unlimited customer support agents
2000 tickets included
Live chat
Customer service
Automation add-on available

7일 무료 체험

Advanced plan

$900 /월

또는 연 $9,000 및 17% 할인

$36 per each additional 100 tickets

기능

Unlimited customer support agents
5000 tickets included
Live chat
Customer service
Automation add-on available

7일 무료 체험

모든 비용은 USD(으)로 청구됩니다. 반복 요금 및 사용 기반 요금은 30일마다 청구됩니다. 모든 요금제 옵션 보기

리뷰 (631)

전체 평점

4.3

평점 수준당 개수

평점의 83%가 별 5개입니다
526
평점의 5%가 별 4개입니다
29
평점의 1%가 별 3개입니다
6
평점의 2%가 별 2개입니다
11
평점의 9%가 별 1개입니다
59

모든 리뷰

2026년 3월 16일

We’ve been using Gorgias for our customer support for the past 7 years and it’s been a great platform for our team. It keeps all of our customer interactions in one place and makes it much easier to stay organized. The AI features are also really helpful for generating responses and speeding things up. Overall, it’s made our workflow smoother and we’d definitely recommend it to other support teams.

Jack Rogers USA

미국

앱 사용 기간 6년 초과

답글 Gorgias Inc.개 2026년 3월 17일

Thank you so much for your continued trust over the past 7 years!

We’re thrilled to hear that Gorgias has been a reliable part of your support operations and that it’s helping your team stay organized and efficient. It’s especially great to know the AI features are supporting faster responses and a smoother workflow.

We truly appreciate your recommendation and are grateful to be part of your journey!

2026년 3월 6일

We've been using Gorgias for customer support for many years now and it’s been a great addition to our stack. The AI Agent in particular has been surprisingly effective at handling routine inquiries like order tracking and shipping updates without needing human intervention. Recently it handled a “where is my order” ticket, provided the tracking link and delivery context, and the customer left a 5/5 CSAT saying it was very helpful.

For ecommerce brands dealing with high ticket volumes, automating these repetitive questions saves a lot of time while still keeping the customer experience solid. Looking forward to seeing how their AI continues to evolve.

Seido Knives

캐나다

앱 사용 기간 거의 5년

답글 Gorgias Inc.개 2026년 3월 9일

Thank you for the kind words, Seido Knives team!

We’re thrilled to hear the AI Agent is handling routine inquiries like tracking updates so effectively and earning 5/5 CSAT along the way.

It’s great to be part of your support stack after all these years!

2026년 3월 26일

We’ve been using Gorgias for 2 years and it’s completely transformed how we approach CX. It’s helped us streamline support and scale automations across multiple stores. The recent AI Agent developments are really powerful and already making a big impact. Working with Alexandra and Stefan has also been great!

Highly recommend for any Shopify brand looking to level up their CX.

Au Vodka

영국

앱 사용 기간 대략 3년

답글 Gorgias Inc.개 2026년 3월 30일

Thank you for the kind words, Au Vodka team!

It’s incredibly rewarding to hear how Gorgias has supported your team over the past two years in streamlining support and scaling your CX strategy across multiple stores.

We’re especially glad to hear that the recent AI Agent developments are already making a meaningful impact on your business. And we’ll be sure to pass along your kind words to Alexandra and Stefan, they’ll really appreciate it!

We’re grateful to be part of your journey and look forward to continuing to support your growth.