Gorgias: Helpdesk, Chat & FAQ

Name: Gorgias: Helpdesk, Chat & FAQ
Brand: Gorgias Inc.
Rating: 4.1 (558 reviews)

요금제: 월 $10부터. 무료 체험 이용 가능.
평점: 4.1 (558)
개발자: Gorgias Inc.

Streamline your customer experience with automation and AI

Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels!

All support channels in one place: email, chat, social, voice, and SMS
Enable customers to self-serve support with FAQ and Order Management
Full ticket resolutions in your brand’s tone of voice thanks to AI Agent
Connect with 100+ ecommerce-specific app integrations for unified customer data
Increased conversions with AI-powered product recommendations & chat campaigns

판매자님과 비슷한 스토어에서 인기: 미국 소재

하이라이트: Shopify 관리자에서 바로 사용 가능; 최신 테마와 작동

언어

영어

이 앱은 한국어로 번역되지 않았습니다

다음과 호환:

결제
Shopify Flow
Klaviyo
Yotpo
Attentive
Recharge
Aircall
20+ Integrations

범주

채팅

실시간 메시지 전달

자동 응답

맞춤 설정

지원 센터

채널

워크플로 자동화

요금제

Starter plan

$10 /월

$0.40 per each additional ticket

3 customer support agents
50 tickets per month included
Live chat

7일 무료 체험

Basic plan

$60 /월

또는 연 $600 및 17% 할인

$40 per each additional 100 tickets

Unlimited customer support agents
300 tickets per month included
Live chat
Customer service
Automation add-on available

7일 무료 체험

Pro plan

$360 /월

또는 연 $3,600 및 17% 할인

$36 per each additional 100 tickets

Unlimited customer support agents
2000 tickets included
Live chat
Customer service
Automation add-on available

7일 무료 체험

Advanced plan

$900 /월

또는 연 $9,000 및 17% 할인

$36 per each additional 100 tickets

Unlimited customer support agents
5000 tickets included
Live chat
Customer service
Automation add-on available

7일 무료 체험

모든 비용은 USD(으)로 청구됩니다. 반복 요금 및 사용 기반 요금은 30일마다 청구됩니다. 모든 요금제 옵션 보기

리뷰 (558)

전체 평점

4.1

평점 수준당 개수

평점의 84%가 별 5개입니다
470
평점의 5%가 별 4개입니다
29
평점의 1%가 별 3개입니다
5
평점의 1%가 별 2개입니다
7
평점의 8%가 별 1개입니다
47

모든 리뷰

2025년 5월 28일

Very finnicky and so much extra navigation that's unnecessary. They delete all your data if you don't pay the subscription. So if you make a support page with A LOT of info like we did, make sure you save it. They don't care about you, just your money

OlenVR

미국

앱 사용 기간 11개월

답글 Gorgias Inc.개 2025년 6월 2일

Thank you for your feedback, Team OlenVR!

We understand how important your data is, and we want to clarify that it will be retained for 90 days after cancellation. This allows for flexibility in case you decide to return. After this period, your data will be permanently deleted in accordance with our privacy policy.

We hope this explanation provides some clarity.

2025년 5월 23일에 편집됨

Gorgias offers a lot on paper, but my experience didn’t quite live up to expectations. The setup process was more involved than I anticipated, and despite being billed for the AI Agent with Product Recommendations, the feature wasn’t yet available — I even had to join a waitlist for it. This was especially frustrating since my store is still in development.

I canceled early on, but was still charged for the feature, which felt a bit unfair given it hadn’t launched yet. Support was courteous but didn’t really resolve the issue.

Gorgias clearly has potential, and I can see it being a great tool once everything is fully in place. But for now, I’d suggest waiting until all features are live and fully accessible before committing.

Genesis Digitals

아일랜드

앱 사용 기간 5일

답글 Gorgias Inc.개 2025년 5월 26일

Hey Genesis Digitals Team, we’re sorry to hear about your experience and appreciate the detailed feedback.

To clarify, the AI-powered Shopping Assistant you mentioned is indeed still in beta, with a phased rollout planned for this quarter. However, the AI Agent for Sales - part of our broader AI Agent offering - has been available to merchants who activated it earlier, and the subscription includes capabilities beyond just product recommendations.

Regarding billing, the charge reflects access to the full AI Agent suite, not just the Shopping Assistant - it can still help automatically respond to tickets. This is fully accessible even while other components are in beta.

For features like product recommendations, you can already create powerful automated paths using Flows. These are customizable Q&A chat journeys that help guide shoppers and can drive conversions even without the Shopping Assistant.

We’re always striving to improve our products, communication, and support, and we truly value your input. If you’d like to reconnect with us directly, we reached out to your email directly and would love the opportunity to turn this experience around.

2025년 3월 3일

Joaquin was a huge help in answering all my questions effectively and quickly. Guiding me through step by step. Very helpful! Highly recommend!

Jo+Jax

미국

앱 사용 기간 거의 5년

답글 Gorgias Inc.개 2025년 3월 10일

Thank you so much for your kind words! We're proud to hear that Joaquin was able to assist you effectively and guide you through everything step by step. Providing clear and helpful support is something we truly value, and it means a lot to know that you had a positive experience.
If you ever need anything else, we’re always here to help. We appreciate your recommendation and your support! 🫶🏻

2025년 4월 1일

Für uns ist Gorgias eines der besten Tools, die wir je in Verbindung mit Shopify eingesetzt haben. Es hilft uns enorm dabei, Kundenanfragen schnell und effizient zu beantworten. Besonders beeindruckend ist der integrierte AI-Bot, der viele Tickets bereits eigenständig löst und nur dann an das Support-Team weitergibt, wenn menschliches Eingreifen erforderlich ist. Das spart uns wertvolle Zeit und steigert die Effizienz unseres gesamten Kundenservices enorm. Zudem bietet Gorgias noch zahlreiche weitere Funktionen und Möglichkeiten, von denen wir aktuell erst einen Bruchteil nutzen – hier steckt noch viel Potenzial für die Zukunft! Absolute Empfehlung von uns!

BORA Retail GmbH

오스트리아

앱 사용 기간 8개월

답글 Gorgias Inc.개 2025년 4월 2일

Vielen Dank für Ihre fantastische 5-Sterne-Bewertung! 🌟
Wir freuen uns riesig, wie wertvoll Gorgias für Ihren Shopify-Shop ist und dass unser KI-Bot und unsere Automatisierungsfunktionen Ihrem Team helfen, Zeit zu sparen und Kunden noch effizienter zu bedienen. Es ist großartig zu wissen, dass Sie bereits großartige Ergebnisse erzielen – und noch spannender, dass noch viel Potenzial in der Zukunft steckt! 🚀
Wir unterstützen Sie bei jedem Schritt, während Sie Gorgias erkunden und optimal nutzen. Nochmals vielen Dank für Ihre Empfehlung und dafür, dass Sie Teil der Gorgias-Community sind!

2025년 5월 14일

Impossible to get in touch with their support. Too much AI and automation sometimes doesn't work :)

EzSpace

영국

앱 사용 기간 3년 초과

답글 Gorgias Inc.개 2025년 5월 15일

Hey EzSpace, we're sorry to hear about your experience!

You can reach our Support team through both Chat and Email. We use AI to help get the necessary information or troubleshooting steps to you faster, so you don't have to wait for the Support team if it's something easily solvable.

If our AI Agent isn't quite satisfactorily replying to your questions or can't sort out your issue, you can always ask it to hand over to a human, and it will do so. Then, our team will jump in to support!

We've also reached out to you via email to provide further assistance, and hope we can turn your experience around.