Gorgias
- 요금제
-
월 $10부터. 무료 체험 이용 가능.
- 하이라이트
- 미국의 비즈니스에서 인기 있는 앱
- 최신 테마와 작동
- 평점
- 4.3 (702)
- 개발자
- Gorgias Inc.
추천 이미지 갤러리
Empowering brands to grow through AI-powered CX
Gorgias empowers ecommerce brands to grow through AI-powered customer experience. With Gorgias, you can guarantee that you’ll be able to get setup quickly, and avoid the complex onboarding of other providers. Gorgias offers users a single platform to manage every aspect of customer support, allowing agents to focus on driving sales.
- Every conversation, all in one place: Connect 100+ apps into Gorgias
- Automate your customer support: Easy-to-set-up AI for on-brand messaging.
- Turn shoppers into repeat customers: Increase GMV with personalized campaigns
- Create, duplicate, edit, and refund Shopify orders directly within Gorgias
- Automatically insert customer data straight from Shopify into your responses
- 하이라이트
- 미국의 비즈니스에서 인기 있는 앱
- 최신 테마와 작동
언어
영어
이 앱은 한국어로 번역되지 않았습니다
다음과 호환:
Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations전체 기능
실시간 메시지 전달
- AI 챗봇
- 실시간 채팅
- SMS
- 이메일 채팅
- 소셜 미디어
- 파일 업로드
- 에이전트 분석
- 고객 분석 정보
자동 응답
- 카트 복구
- 할인
- FAQ
- 인사말
- 추천 제품
- 빠른 응답
- 리뷰 요청
- 주문 업데이트
- 교차 판매
- 상향 판매
맞춤 설정
- 색상 및 글꼴
- 이모티콘 및 스티커
- 채팅 창
- 업무 시간
- 환영 메시지
- 채팅 버튼
- 태그 지정
- 채팅 할당
- 채팅 흐름
- 에이전트 아바타
채널
- 이메일
- SMS
- 실시간 채팅
- 챗봇
- 전화
- 소셜 미디어
- 셀프서비스
- 지원 센터
- 연락처 양식
- FAQ
워크플로 자동화
- 자동-응답
- 응답 템플릿
- AI 응답
- 티켓 발행
- 자동-할당
- 규칙 기반 트리거
- 태그 지정
- 스팸 탐지
- 주문 추적
실시간 메시지 전달
자동 응답
맞춤 설정
채널
워크플로 자동화
요금제
Starter plan
$10 /월
$0.40 per each additional ticket
- 3 customer support agents
- 50 tickets per month included
- Live chat
7일 무료 체험
Basic plan
$60 /월
또는 연 $600 및 17% 할인
$40 per each additional 100 tickets
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- Automation add-on available
7일 무료 체험
Pro plan
$360 /월
또는 연 $3,600 및 17% 할인
$36 per each additional 100 tickets
- Unlimited customer support agents
- 2000 tickets included
- Live chat
- Customer service
- Automation add-on available
7일 무료 체험
Advanced plan
$900 /월
또는 연 $9,000 및 17% 할인
$36 per each additional 100 tickets
- Unlimited customer support agents
- 5000 tickets included
- Live chat
- Customer service
- Automation add-on available
7일 무료 체험
모든 비용은 USD(으)로 청구됩니다. 반복 요금 및 사용 기반 요금은 30일마다 청구됩니다. 모든 요금제 옵션 보기
리뷰 (702)
After testing the app thoroughly, I have found that while there are some limitations, it's still a great app overall. I highly recommend it due to its intuitive and easy-to-use interface, as well as the great customer support Gorgias provides!
Dear Team,
Thank you so much for taking the time to provide such detailed feedback! We’re delighted to hear that you find our app intuitive and easy to use, and that our customer support team has met your expectations. We also appreciate your insights regarding the app’s limitations, and we’ll take them into account as we work on future improvements.
If you have any further suggestions or need assistance, please feel free to reach out anytime! 🙏
I must've played the customer experience roulette and lost. I have been trying to add phone service to my current subscription and had some questions about setup, but the level of support experience that I'm getting does not reflect the positive reviews here. Since when do you have to follow up to your own questions? I'm very disappointed.
Edit: I had a feeling that this was an isolated case, but they reached out to me, and I was immediately put on the right track. I appreciate that Gorgias really pays attention to its customer base, and I'm happy with the results.
Hello, Team.
We highly appreciate you taking the time to share your experience, and we regret to know about the distress you’ve encountered.
The support you received certainly does not reflect the standard of service we strive to provide.
We understand your concerns and want to ensure you receive the assistance you need. We have offered a call to help resolve your setup questions more effectively. Please let us know about a convenient time in your response to our email, and we will ensure one of our Senior Support Specialists is available to assist you promptly.
Your feedback is invaluable, and we are committed to improving our support services. We appreciate your patience and the opportunity to make things right.
***************************************
Updated:
Dear Team,
We're couldn't express how grateful we are to see that you came back and updated your review. We're simply beyond thrilled to learn that our team was able to address your concerns promptly and effectively. At Gorgias, we pride ourselves on our commitment to our customers, and it's wonderful to know that our efforts have made a positive impact on your experience.
We truly appreciate your kind words and are delighted that you're happy with the results. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! 🙏
Great support team. Very knowledgeable. Helped sort out technical issues with great attention to details.
Dear Tulipanes Chile Team,
We pride ourselves on our attention to detail and technical expertise, and it's wonderful to know that these efforts made a positive difference for you.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help! 🙏
It's so frustrating... The pricing structure that they show on their own website is VERY misleading. By moving the sliding bar to tell them how much interactions you expect, it looks like you get 160 tickets a month for $10. This isn't the case. It took me to send customer support a screenshot for them to clarify that it's $10 for 50 tickets then $0.40 per additional ticket. Their justification on this was that the best option is to stay on the $10 a month then pay $44 as that's better than paying $60 a month on the next plan up!
The next option is $60. We are off back to help crunch as we know where we are with billing!
They pride themselves on transparency... Would be good if they started out being honest and transparent from the beginning!
Hello, Fox and Wolf Team.
Thank you for taking the time to share your feedback. We sincerely regret to hear that you found our pricing structure misleading.
We appreciate you pointing out the confusion regarding the sliding scale and ticket pricing. Your feedback is invaluable, and we will ensure it’s brought to our Team to improve our communication. We want our clients to have a clear understanding of what to expect, and we regret that wasn’t the case for you.
Once again, we're truly grateful for your input.
Super happy with Gorgias. The best customer service app for Shopify with easy integrations. The support is great with fast responses and loads of help and resources. Looking forward to implement more AI features.
Hi, Team!
Thank you so much for your wonderful review! 🌟
We're beyond thrilled to hear that you're super-happy with Gorgias, and find it to be the best customer service app for Shopify.
It's fantastic to know that you appreciate our easy integrations, fast responses, and the abundance of help and resources available. We're also looking forward to helping you implement more AI features to further enhance your experience.
Thanks again for your support! 🙏
지원
Gorgias Inc.에서 Gorgias에 대한 회원님의 모든 질문에 답변해 드릴 수 있습니다.
개발자
출시됨
2017년 3월 1일
포함 대상
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