Gorgias: Helpdesk, Chat & FAQ
- Priser
-
Fra $10/måned. Gratis prøveperiode tilgjengelig.
- Populært blant butikker som din
- Basert i USA
- Høydepunkter
- Bruk direkte i Shopify-administrator
- Fungerer med de nyeste temaene
- Vurdering
- 4,3 (607)
- Utvikler
- Gorgias Inc.
Galleri med fremhevede bilder
Streamline your customer experience with automation and AI
Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels!
- All support channels in one place: email, chat, social, voice, and SMS
- Enable customers to self-serve support with FAQ and Order Management
- Full ticket resolutions in your brand’s tone of voice thanks to AI Agent
- Connect with 100+ ecommerce-specific app integrations for unified customer data
- Increased conversions with AI-powered product recommendations & chat campaigns
- Populært blant butikker som din
- Basert i USA
- Høydepunkter
- Bruk direkte i Shopify-administrator
- Fungerer med de nyeste temaene
Språk
Engelsk
Denne appen er ikke oversatt til Norsk (bokmål)
Fungerer med
- Butikkens kasse
- Shopify Flow
- Klaviyo
- Yotpo
- Attentive
- Recharge
- Aircall
- 20+ Integrations
Kategorier
Sanntidsmeldinger
Automatiserte svar
Kanaler
Priser
Starter plan
$10 / måned
$0.40 per each additional ticket
- 3 customer support agents
- 50 tickets per month included
- Live chat
7-dagers gratis prøveperiode
Basic plan
$60 / måned
eller $600/år og spar 17 %
$40 per each additional 100 tickets
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- Automation add-on available
7-dagers gratis prøveperiode
Pro plan
$360 / måned
eller $3,600/år og spar 17 %
$36 per each additional 100 tickets
- Unlimited customer support agents
- 2000 tickets included
- Live chat
- Customer service
- Automation add-on available
7-dagers gratis prøveperiode
Advanced plan
$900 / måned
eller $9,000/år og spar 17 %
$36 per each additional 100 tickets
- Unlimited customer support agents
- 5000 tickets included
- Live chat
- Customer service
- Automation add-on available
7-dagers gratis prøveperiode
Alle kostnader faktureres i USD. Gjentagende og bruksbaserte kostnader faktureres hver 30. dag. Se alle prisalternativer
Omtaler (607)
We wouldn't be able to handle our incoming customer service messages efficiently without Gorgias. It's a no-brainer. Customer support is such an important part of our business. We're a small team and the AI Agent feature helps us tremendously. Definitely recommend if you're looking to step your game up on customer support.
Thank you, team DefineMe!
We agree that Support is an extremely important team in every company and are glad to hear that the AI Agent is making a big impact for them.
Really appreciate the recommendation!
We’ve been using Gorgias since 2017. It used to be an amazing tool -affordable, reliable, and backed by great people. Unfortunately, over the last couple of years, things changed.
Prices went up disproportionately, our dedicated CSM was suddenly removed without notice, and support quality dropped drastically. When we finally decided to migrate to Re:amaze (which offered better pricing for the exact same features), Gorgias was anything but helpful during the transition.
After eight years of loyalty, it’s disappointing to say this - but I can’t recommend Gorgias anymore.
We’ve been using the Gorgias AI Agent for a few months now, and it’s been performing better than expected. It handled a recent customer issue (discount code not applying) completely on its own clear communication, accurate troubleshooting, and a fast resolution.
The AI Agent has definitely taken a load off our support team and improved response times. The overall experience has been seamless, and the support from the Gorgias team has been great. Highly recommend it to any growing brand looking to scale customer service without compromising quality.
Thanks so much, team!
We’re thrilled the AI Agent is exceeding expectations and handling requests with speed and clarity. It’s great to hear it’s lightened the load for your team, and we truly appreciate the recommendation!
Brukerstøtte
Appstøtte levert av Gorgias Inc..
Ressurser
Utvikler
Lansert
1. mars 2017
Tilgang til data
Denne appen trenger tilgang til følgende data for å fungere i butikken. Finn ut hvorfor i utviklerens personvernerklæring .
Se persondata:
Kunder, butikkeier, innholdsleverandører
-
Kunder
Navn, e-postadresse, telefonnummer, fysisk adresse, geolokalisering, IP-adresse, nettleser og operativsystem
-
Butikkeier
Navn, e-postadresse, telefonnummer, fysisk adresse
-
Innholdsleverandører
E-postadresse, IP-adresse, nettleser og operativsystem
Se og rediger butikkdata:
Kunder, produkter, bestillinger, rabatter, Nettbutikk
-
Rediger kunder
Kundedata
-
Se produkter
Varelager, produkter, produktoppføringer, or samlinger
-
Rediger bestillinger
Bestillingsutkast, distribusjon av bestillinger, bestillingsredigeringer, or alle bestillingsdetaljer
-
Se og synkroniser rabatter
Rabattkoder og kampanjer
-
Rediger nettbutikken din
Sider i nettbutikken din, skript for kobling i nettbutikken din, or tema
-
Se andre data
Varelager for produkter og deres varianter
Utvalgt hos
Flere apper som denne
