Gorgias ‑ Live Chat & Helpdesk

Customer Service, Helpdesk & Live Chat for Customer Support

Vanaf $60  per maand. Gratis proefperiode van 7 dagen. Er kunnen extra kosten van toepassing zijn.

Centralize customer tickets

Facebook, Instagram, Emails, live chat, SMS, and even calls: stop switching all day long and solve all support requests from one place.

Reduce response time

Use pre-made templates that include customer data like shipping and order details to address any question in 2 clicks.

Automate your support

Stop losing time by responding to recurring request and let Gorgias answers questions like "Where is my order" with a personalized message.

Gorgias ‑ Live Chat & Helpdesk

Gorgias ‑ Live Chat & Helpdesk

Customer Support and Live Chat Help desk For Shopify And Shopify Plus - Used daily by 7200+ Shopify brands.

Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.

Using Gorgias gives your customer support team a true all-in-one help desk experience across email, live chat, phone, Facebook, Instagram, contact us page in one unified view to streamline your support tickets, saving you time and money.

As opposed to solutions like Zendesk, Gorgias has an extremely powerful integration with Shopify and Shopify Plus, so that you can see order details for a customer, and refund, cancel, duplicate orders without leaving the help desk app.

Connect the most popular apps to allow you to cancel recurring subscriptions, modify loyalty points, and more functionality, without leaving your help desk!

Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you for it.

Provide Customer Service On Every CRM Channel

  • Manage conversations from email, live chat, phone, and social in one helpdesk
  • See the full customer live chat and message history across different channels in one view
  • Support for multiple stores

Cut Customer Support Time In Half

  • Respond instantly with live chat
  • See customer support details and orders right next to the ticket
  • Respond in one click using pre-made templates
  • Use Macros (variables like order status, shipping date, etc.) to pre-fill answers

Eliminate Ticket Backlog

  • Set up automated responses & bot to common tickets like “where’s my order?”
  • Create rules to manage your inbox, like tagging a ticket as urgent if it has the word ‘refund’

Increase Conversions And Revenue

  • Live Chat with customers currently on your store
  • See which pages they're on and their purchase history
  • Trigger Live chats and contact form on important pages, like the checkout and soon use Apple Pay

Do More Than Reply

  • Integrate other apps to your customer service app: loyalty, payment, shipping, ping & apple pay (soon)
  • Perform actions like awarding loyalty points without leaving the chat
  • Cancel, refund, or duplicate orders with a click from inside Gorgias

Easy to install

Gorgias is compatible with both Shopify configurations: Traditional and Headless Commerce (Custom Storefronts).

Related to: Customer support, Customer service, Helpdesk, Help center, ticketing, Live chat, chatbot & Automations.

Integreert met

  • ReCharge
  • Shipstation
  • Messenger
  • Aircall
  • LoyaltyLion
  • +20more
Gorgias ‑ Live Chat & Helpdesk

Gorgias ‑ Live Chat & Helpdesk

Customer Support and Live Chat Help desk For Shopify And Shopify Plus - Used daily by 7200+ Shopify brands.

Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.

Using Gorgias gives your customer support team a true all-in-one help desk experience across email, live chat, phone, Facebook, Instagram, contact us page in one unified view to streamline your support tickets, saving you time and money.

As opposed to solutions like Zendesk, Gorgias has an extremely powerful integration with Shopify and Shopify Plus, so that you can see order details for a customer, and refund, cancel, duplicate orders without leaving the help desk app.

Connect the most popular apps to allow you to cancel recurring subscriptions, modify loyalty points, and more functionality, without leaving your help desk!

Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you for it.

Provide Customer Service On Every CRM Channel

  • Manage conversations from email, live chat, phone, and social in one helpdesk
  • See the full customer live chat and message history across different channels in one view
  • Support for multiple stores

Cut Customer Support Time In Half

  • Respond instantly with live chat
  • See customer support details and orders right next to the ticket
  • Respond in one click using pre-made templates
  • Use Macros (variables like order status, shipping date, etc.) to pre-fill answers

Eliminate Ticket Backlog

  • Set up automated responses & bot to common tickets like “where’s my order?”
  • Create rules to manage your inbox, like tagging a ticket as urgent if it has the word ‘refund’

Increase Conversions And Revenue

  • Live Chat with customers currently on your store
  • See which pages they're on and their purchase history
  • Trigger Live chats and contact form on important pages, like the checkout and soon use Apple Pay

Do More Than Reply

  • Integrate other apps to your customer service app: loyalty, payment, shipping, ping & apple pay (soon)
  • Perform actions like awarding loyalty points without leaving the chat
  • Cancel, refund, or duplicate orders with a click from inside Gorgias

Easy to install

Gorgias is compatible with both Shopify configurations: Traditional and Headless Commerce (Custom Storefronts).

Related to: Customer support, Customer service, Helpdesk, Help center, ticketing, Live chat, chatbot & Automations.

Integreert met

  • ReCharge
  • Shipstation
  • Messenger
  • Aircall
  • LoyaltyLion
  • +20more

Prijzen Gratis proefperiode van 7 dagen

Bekijk alle prijsopties

Basic plan

$60/maand

of $50/maand, gefactureerd voor $600 eenmaal per jaar

$25 per each additional 100 tickets

  • Unlimited Customer support agents
  • 350 tickets per month included
  • Live Chat
  • Customer Service

Pro plan

$300/maand

of $250/maand, gefactureerd voor $3,000 eenmaal per jaar

$23 per each additional 100 tickets

  • Unlimited Customer support agents
  • 2000 tickets included
  • Live Chat
  • Customer Service

Advanced plan

$750/maand

of $625/maand, gefactureerd voor $7,500 eenmaal per jaar

$21 per each additional 100 tickets

  • Unlimited Customer support agents
  • 5000 tickets included
  • Live Chat
  • Customer Service

* Alle betalingen worden in USD gefactureerd.
** Terugkerende kosten, inclusief maandelijkse of op gebruik gebaseerde kosten, worden elke 30 dagen in rekening gebracht.

Recensies

4.7 van 5 sterren

De algemene beoordeling geeft de huidige status van de app weer. Het is verantwoordelijk voor alle app-recensies, maar geeft voorrang aan de meest recente.

  • 5 van 5 sterren
    90% recensies zijn 5 sterren
  • 4 van 5 sterren
    5% recensies zijn 4 sterren
  • 3 van 5 sterren
    1% recensies zijn 3 sterren
  • 2 van 5 sterren
    0% recensies zijn 2 sterren
  • 1 van 5 sterren
    4% recensies zijn 1 sterren

OMNI PET LTD

Received the most amazing help this morning from Ognjen M, all my problems solved and was very patient with me.. can't thank you enough :)

Riff Raff & Co Sleep Toys

As always, the support I received this evening was quick, professional and resolved my issue. Thank you Ognjen M.

misa.art

Amazing Support! They have helped us so much within the last couple of weeks and Emilija B has especially helped us a lot today. Really really thankful

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