Gorgias ‑ Live chat & Helpdesk

Gorgias ‑ Live chat & Helpdesk

door Gorgias

Customer support, live chat, help desk, customer service chat

4.8 van 5 sterren(398 recensie)

Manage support in one place

View customer service requests from email, live chat, social in one place. Import tickets from Zendesk and other customer support CRM app

Drive sales with a live chat

Embed a live chat integrated with Shopify and other customer support apps. Perform refunds and edits straight from your help desk live chat

Automate ticket replies

Automate your customer support live chat and contact us page using stats, rules and templates. Contact us now to boost your customer service


Over Gorgias ‑ Live chat & Helpdesk

The Best Customer Service and Live Chat Help desk For Shopify And Shopify Plus

Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.

Using Gorgias gives your customer support team a true all-in-one help desk experience across email, live chat, phone, Facebook, Instagram, contact us page in one unified view to streamline your support tickets, saving you time and money.

As opposed to solutions like Zendesk or Freshdesk, Gorgias has an extremely powerful integration with Shopify and Shopify Plus, so that you can see order details for a customer, and refund, cancel, duplicate orders without leaving the help desk app.

Connect the most popular apps to allow you to cancel recurring subscriptions, modify loyalty points, and more functionality, without leaving your help desk!

Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you for it.

Provide Customer Service On Every CRM Channel

  • Manage conversations from email, live chat, phone, and social in one helpdesk
  • See the full customer live chat and message history across different channels in one view
  • Support for multiple stores

Cut Customer Support Time In Half

  • Respond instantly with live chat
  • See customer support details and orders right next to the ticket
  • Respond in one click using pre-made templates
  • Use Macros (variables like order status, shipping date, etc.) to pre-fill answers

Eliminate Ticket Backlog

  • Set up automated responses & bot to common tickets like “where’s my order?”
  • Create rules to manage your inbox, like tagging a ticket as urgent if it has the word ‘refund’

Increase Conversions And Revenue

  • Live Chat with customers currently on your store
  • See which pages they're on and their purchase history
  • Trigger Live chats and contact form on important pages, like the checkout and soon use Apple Pay

Do More Than Reply

  • Integrate other apps to your customer service app: loyalty, payment, shipping, ping & apple pay (soon)
  • Perform actions like awarding loyalty points without leaving the chat
  • Cancel, refund, or duplicate orders with a click from inside Gorgias

Integreert met

  • ReCharge,
  • Shipstation,
  • Messenger,
  • Aircall,
  • LoyaltyLion,
  • +20more

Bekijk de app in actie

Ontdek hoe de app werkt in een voorbeeldwinkel.

Bekijk voorbeeldwinkel

Mediagalerij

Ondersteuning

Prijzen Gratis proefperiode van 7 dagen

Bekijk alle prijsopties
Basic plan

$60/maand

of $50/maand, gefactureerd voor $600 eenmaal per jaar

$25 per each additional 100 tickets

  • Unlimited Customer support agents

  • 350 tickets per month included

  • Live Chat

  • Customer Service

Pro plan

$300/maand

of $250/maand, gefactureerd voor $3,000 eenmaal per jaar

$23 per each additional 100 tickets

  • Unlimited Customer support agents

  • 2000 tickets included

  • Live Chat

  • Customer Service

Advanced plan

$750/maand

of $625/maand, gefactureerd voor $7,500 eenmaal per jaar

$14 per each additional 100 tickets

  • Unlimited Customer support agents

  • 6000 tickets included

  • Live Chat

  • Customer Service

* Alle kosten worden in USD gefactureerd. Terugkerende kosten, inclusief maandelijkse of op gebruik gebaseerde kosten, worden elke 30 dagen in rekening gebracht.

4.8 van 5 sterren

De algemene beoordeling geeft de huidige status van de app weer. Het is verantwoordelijk voor alle app-recensies, maar geeft voorrang aan de meest recente.
  • 5 van 5 sterren
    91% recensies zijn 5 sterren
  • 4 van 5 sterren
    4% recensies zijn 4 sterren
  • 3 van 5 sterren
    1% recensies zijn 3 sterren
    (3)
  • 2 van 5 sterren
    0% recensies zijn 2 sterren
    (0)
  • 1 van 5 sterren
    4% recensies zijn 1 sterren

Meest recente recensies

Stakora

Greatest chat app on Shopify! Simple and easy to use. Customer service is awesome as well! Would highly recommend!

Erika Peña

I've been in the process of setting up Gorgias. Usually, new apps tend to be overwhelming with all new features. Thanks to Arnaud I was able to set Gorgias up and have it running! Arnaud reached out to schedule a video chat with me and has guided me all the way through the initial set up. Arnaud even scheduled multiple video calls until I knew what I was doing! I was not left alone any moment through my confusion. He has gone above and beyond to help me. Which is something not a lot of companies do. I even had personalized 1-on-2 call help with Arnaud and Nikolas. Nikolas went through all my rules and helped me fix all the issues.

Honestly, 10/10 the best customer service I've gotten on a new app. The response time was outstanding as well. Highly recommend.

If you need any help, you're in the right hands with the Gorgias Customer Service!

Goodnite Guard

Our team had some questions and the Gorgias team was quick to respond and get our questions answered! Highly recommend!