Gorgias

Gorgias

Prijs
Vanaf  $10 per maand. Gratis proefperiode beschikbaar.
Hoogtepunten
Populair bij bedrijven in de Verenigde Staten
Werkt met de nieuwste thema's
Beoordeling
4,3 (701)
Ontwikkelaar
Gorgias Inc.

Merken in staat stellen te groeien door AI-gestuurde CX

Gorgias stelt e-commerce merken in staat te groeien door een door AI aangedreven klantenervaring. Met Gorgias kun je garanderen dat je snel aan de slag kunt en de complexe onboarding van andere aanbieders kunt vermijden. Gorgias biedt gebruikers een enkel platform om elk aspect van klantenondersteuning te beheren, waardoor agenten zich kunnen concentreren op het stimuleren van de verkoop.

Gorgias stelt e-commerce merken in staat te groeien door een door AI aangedreven klantenervaring. Met Gorgias kun je garanderen dat je snel aan de slag kunt en de complexe onboarding van andere aanbieders kunt vermijden. Gorgias biedt gebruikers een enkel platform om elk aspect van klantenondersteuning te beheren, waardoor agenten zich kunnen concentreren op het stimuleren van de verkoop. meer
  • Elk gesprek, alles op één plek: Verbind meer dan 100 apps met Gorgias
  • Automatiseer uw klantenondersteuning: Eenvoudig in te stellen AI voor berichten in uw merkstijl.
  • Verander shoppers in terugkerende klanten: Verhoog de GMV met gepersonaliseerde campagnes
  • Maak, dupliceer, bewerk en restitueer Shopify-bestellingen direct binnen Gorgias
  • Voeg automatisch klantgegevens rechtstreeks vanuit Shopify in uw reacties in

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Origineel weergeven
Hoogtepunten
Populair bij bedrijven in de Verenigde Staten
Werkt met de nieuwste thema's

Talen

Engels

Deze app is niet vertaald in het Nederlands

Werkt met

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Categorieën

Berichten versturen in real time

AI-chatbots, Live chat, SMS, E-mailchat, Social media, Bestanden uploaden, Agentanalytics, Klantinzichten

Geautomatiseerde antwoorden

Winkelwagenherstel, Kortingen, Veelgestelde vragen, Begroetingen, Productaanbevelingen, Snelle reacties, Recensie-aanvragen, Updates van bestellingen, Cross-selling, Upselling

Aanpassing

Kleur en lettertype, Emoji's en stickers, Chatvenster, Openingstijden, Welkomstberichten, Chatknoppen, Tagging, Chattoewijzing, Chatstromen, Agentavatar

Kanalen

E-mail, SMS, Live chat, Chatbot, Telefoonnummer, Social media, Selfservice, Helpcentrum, Contactformulier, Veelgestelde vragen

Workflow-automatisering

Automatisch antwoorden, Antwoordtemplates, AI-antwoorden, Ticketing, Automatisch toewijzen, Op regels gebaseerde triggers, Tagging, Spamdetectie, Bestellingen volgen

Prijs

Starter plan

$10 /maand

$0,40 per extra ticket

  • 3 klantenondersteuningsagenten
  • 50 tickets per maand inbegrepen
  • Live chat

Gratis proefperiode van 7 dagen

Basisplan

$60 /maand

of $600/jaar en bespaar 17%

$40 per extra 100 tickets

  • Onbeperkt klantenondersteuningsagenten
  • 300 tickets per maand inbegrepen
  • Live chat
  • Klantenservice
  • Automatisering add-on beschikbaar

Gratis proefperiode van 7 dagen

Pro plan

$360 /maand

of $3,600/jaar en bespaar 17%

$36 per extra 100 tickets

  • Onbeperkt klantenondersteuningsagenten
  • 2000 tickets inbegrepen
  • Live chat
  • Klantenservice
  • Automatisering add-on beschikbaar

Gratis proefperiode van 7 dagen

Geavanceerd plan

$900 /maand

of $9,000/jaar en bespaar 17%

$36 per extra 100 tickets

  • Onbeperkt klantenondersteuningsagenten
  • 5000 tickets inbegrepen
  • Live chat
  • Klantenservice
  • Automatisering add-on beschikbaar

Gratis proefperiode van 7 dagen

Bevat automatisch vertaalde tekst

Origineel weergeven

Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties

Recensies (701)

Algemene beoordeling
4,3
Cijfers per recensieniveau
  • 85% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 8% recensies zijn 1 sterren
12 september 2024

After testing the app thoroughly, I have found that while there are some limitations, it's still a great app overall. I highly recommend it due to its intuitive and easy-to-use interface, as well as the great customer support Gorgias provides!

Customflags.com
Verenigde Staten
28 dagen gebruiken de app
Gorgias Inc. heeft geantwoord 16 september 2024

Dear Team,

Thank you so much for taking the time to provide such detailed feedback! We’re delighted to hear that you find our app intuitive and easy to use, and that our customer support team has met your expectations. We also appreciate your insights regarding the app’s limitations, and we’ll take them into account as we work on future improvements.

If you have any further suggestions or need assistance, please feel free to reach out anytime! 🙏

Bewerkt 12 juni 2024

I must've played the customer experience roulette and lost. I have been trying to add phone service to my current subscription and had some questions about setup, but the level of support experience that I'm getting does not reflect the positive reviews here. Since when do you have to follow up to your own questions? I'm very disappointed.

Edit: I had a feeling that this was an isolated case, but they reached out to me, and I was immediately put on the right track. I appreciate that Gorgias really pays attention to its customer base, and I'm happy with the results.

SewHungryhippie
Verenigde Staten
Bijna 2 jaar gebruiken de app
Gorgias Inc. heeft geantwoord 12 juni 2024

Hello, Team.

We highly appreciate you taking the time to share your experience, and we regret to know about the distress you’ve encountered.

The support you received certainly does not reflect the standard of service we strive to provide.

We understand your concerns and want to ensure you receive the assistance you need. We have offered a call to help resolve your setup questions more effectively. Please let us know about a convenient time in your response to our email, and we will ensure one of our Senior Support Specialists is available to assist you promptly.

Your feedback is invaluable, and we are committed to improving our support services. We appreciate your patience and the opportunity to make things right.

***************************************

Updated:

Dear Team,

We're couldn't express how grateful we are to see that you came back and updated your review. We're simply beyond thrilled to learn that our team was able to address your concerns promptly and effectively. At Gorgias, we pride ourselves on our commitment to our customers, and it's wonderful to know that our efforts have made a positive impact on your experience.

We truly appreciate your kind words and are delighted that you're happy with the results. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! 🙏

13 juni 2024

Great support team. Very knowledgeable. Helped sort out technical issues with great attention to details.

Tulipanes Chile
Chili
Meer dan 3 jaar gebruiken de app
Gorgias Inc. heeft geantwoord 17 juni 2024

Dear Tulipanes Chile Team,

We pride ourselves on our attention to detail and technical expertise, and it's wonderful to know that these efforts made a positive difference for you.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help! 🙏

17 september 2024

It's so frustrating... The pricing structure that they show on their own website is VERY misleading. By moving the sliding bar to tell them how much interactions you expect, it looks like you get 160 tickets a month for $10. This isn't the case. It took me to send customer support a screenshot for them to clarify that it's $10 for 50 tickets then $0.40 per additional ticket. Their justification on this was that the best option is to stay on the $10 a month then pay $44 as that's better than paying $60 a month on the next plan up!
The next option is $60. We are off back to help crunch as we know where we are with billing!
They pride themselves on transparency... Would be good if they started out being honest and transparent from the beginning!

FOX & WOLF
Spanje
3 dagen gebruiken de app
Gorgias Inc. heeft geantwoord 20 september 2024

Hello, Fox and Wolf Team.

Thank you for taking the time to share your feedback. We sincerely regret to hear that you found our pricing structure misleading.

We appreciate you pointing out the confusion regarding the sliding scale and ticket pricing. Your feedback is invaluable, and we will ensure it’s brought to our Team to improve our communication. We want our clients to have a clear understanding of what to expect, and we regret that wasn’t the case for you.

Once again, we're truly grateful for your input.

24 mei 2024

Super happy with Gorgias. The best customer service app for Shopify with easy integrations. The support is great with fast responses and loads of help and resources. Looking forward to implement more AI features.

Dea Kudibal
Denemarken
Ongeveer een jaar gebruiken de app
Gorgias Inc. heeft geantwoord 27 mei 2024

Hi, Team!

Thank you so much for your wonderful review! 🌟

We're beyond thrilled to hear that you're super-happy with Gorgias, and find it to be the best customer service app for Shopify.

It's fantastic to know that you appreciate our easy integrations, fast responses, and the abundance of help and resources available. We're also looking forward to helping you implement more AI features to further enhance your experience.

Thanks again for your support! 🙏

Ondersteuning

Gorgias Inc. kan al je vragen beantwoorden over Gorgias.

Ontwikkelaar

Gorgias Inc.

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

Geïntroduceerd

1 maart 2017

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