Gorgias: Helpdesk, Chat & FAQ
- Prijs
-
Vanaf $10 per maand. Gratis proefperiode beschikbaar.
- Hoogtepunten
- Populair bij bedrijven in de Verenigde Staten
- Werkt met de nieuwste thema's
- Beoordeling
- 4,2 (717)
- Ontwikkelaar
- Gorgias Inc.
Galerij met uitgelichte afbeeldingen
Stroomlijn uw klantervaring met automatisering en AI
De helpdesk van Gorgias is een uitbreiding van uw Shopify-winkel en brengt alle klantgesprekken samen op één uniform platform. Versnel de responstijden, verhoog de efficiëntie van het team en laat de AI-agent van Gorgias orderupdates, terugbetalingen en abonnementsbeheer afhandelen, zodat u zich kunt concentreren op persoonlijke interacties die de retentie en verkoop verhogen. Stel het in enkele minuten in door uw winkel en favoriete ondersteuningskanalen te verbinden!
- Alle ondersteuningskanalen op één plek: e-mail, chat, sociaal, spraak en SMS
- Stel klanten in staat om zelf ondersteuning te bieden met FAQ en Orderbeheer
- Volledige ticketoplossingen in de toon van uw merk dankzij AI-agent
- Verbind met 100+ e-commerce-specifieke app-integraties voor uniforme klantgegevens
- Verhoogde conversies met AI-gestuurde productaanbevelingen en chatcampagnes
Bevat automatisch vertaalde tekst
- Hoogtepunten
- Populair bij bedrijven in de Verenigde Staten
- Werkt met de nieuwste thema's
Talen
Engels
Deze app is niet vertaald in het Nederlands
Werkt met
- Checkout
- Shopify Flow
- Klaviyo
- Yotpo
- Attentive
- Recharge
- Aircall
- 20+ Integrations
Categorieën
Berichten versturen in real time
Geautomatiseerde antwoorden
Kanalen
Prijs
Starter plan
$10 /maand
$0,40 per extra ticket
- 3 klantenservicemedewerkers
- 50 tickets per maand inbegrepen
- Live chat
Gratis proefperiode van 7 dagen
Basic plan
$60 /maand
of $600/jaar en bespaar 17%
$40 per extra 100 tickets
- Onbeperkt aantal klantenservicemedewerkers
- 300 tickets per maand inbegrepen
- Live chat
- Klantenservice
- Automatiseringsadd-on beschikbaar
Gratis proefperiode van 7 dagen
Pro plan
$360 /maand
of $3,600/jaar en bespaar 17%
$36 per extra 100 tickets
- Onbeperkt aantal klantenservicemedewerkers
- 2000 tickets inbegrepen
- Live chat
- Klantenservice
- Automatiseringsadd-on beschikbaar
Gratis proefperiode van 7 dagen
Advanced plan
$900 /maand
of $9,000/jaar en bespaar 17%
$36 per extra 100 tickets
- Onbeperkt aantal klantenservicemedewerkers
- 5000 tickets inbegrepen
- Live chat
- Klantenservice
- Automatiseringsadd-on beschikbaar
Gratis proefperiode van 7 dagen
Bevat automatisch vertaalde tekst
Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties
Recensies (717)
So convenient and great for keeping things organized across multiple channels. The UX needs some tweaking but it is a great tool for customer service. The AI is GREAT.
Thank you for your review!
We're happy to hear that Gorgias helps you stay organized and supports your support team effectively. It's also great to know you're enjoying our AI Agent! 🤩
We appreciate your feedback on the UX and want to ensure we're always improving. We've reached out to you privately to learn more about the specific improvements you'd like to see. Your insights are invaluable in helping us make Gorgias even better!
Looking forward to hearing from you! 🚀
The service lacks a proper spam filter. I can’t block email addresses or mark emails as spam. Additionally, I’ve been getting charged twice for months, paying €160 monthly instead of the expected amount. Unfortunately, I can’t recommend it.
Hi Team Hauttief!
We’re sorry to hear about your experience and appreciate your feedback.
Regarding the spam tickets, Gorgias mirrors your email inbox, but we recommend enabling the Auto-Close Spam Emails rule to better manage irrelevant emails. We sent you more details about this via email to help you improve the handling of spam tickets.
As for the billing issue, our team has reached out with a detailed explanation and is assisting you further.
Thank you for the opportunity to address your concerns!
Joaquin was a huge help in answering all my questions effectively and quickly. Guiding me through step by step. Very helpful! Highly recommend!
Thank you so much for your kind words! We're proud to hear that Joaquin was able to assist you effectively and guide you through everything step by step. Providing clear and helpful support is something we truly value, and it means a lot to know that you had a positive experience.
If you ever need anything else, we’re always here to help. We appreciate your recommendation and your support! 🫶🏻
Love gorgias, makes customer service seamless and easy!
Joaquin was very helpful with providing instructions for the domain verification, as we were experiencing issues with this. Cannot thank Joaquin enough for being so helpful!
Hi Sophie,
Thank you so much for your kind words! 🌟
We're thrilled to hear that Gorgias has made customer service seamless and easy for you. Joaquin will be delighted to know his assistance with domain verification was so helpful. If you ever need anything else, don’t hesitate to reach out—we’re here for you. 😊
Avoid! Ongoing outages and if you use their API you lose all record of any email responses sent. Gorgias has advised that there is no way to recover these emails except for manually forwarding emails to yourself. Resending every email ever sent via gorgias individually to your own email so that you have a record in gsuite is not realistic. They of course recommend their API due to google deliverability issues which of course they can't substantiate.
Hi team Milkbar Breastpumps,
We're sincerely sorry to hear about this. Our deliverability options are put in place to ensure all your emails reach your customers without any issues; it's not our intention to cause any inconvenience to you or prevent you from having these same emails directly within Gmail. We've emailed you privately to rectify this and turn your experience around.
Ondersteuning
App-ondersteuning aangeboden door Gorgias Inc..
Hulpbronnen
Ontwikkelaar
Geïntroduceerd
1 maart 2017
Uitgelicht in
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