Gorgias
Galerij met uitgelichte afbeeldingen
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Gevestigd in de Verenigde Staten
Over deze app
Geïntroduceerd
1 maart 2017
Talen
Engels
Deze app is niet vertaald in het Nederlands
Categorieën
Chat , Beheer van ondersteuningsticketsWerkt met
Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ IntegrationsCreëer 5-sterren klantbelevingen, één gesprek per keer.
Gorgias is een klantbelevingsplatform dat al je ondersteuningskanalen combineert in één inbox. Elke interactie is gekoppeld aan relevante klantgegevens rechtstreeks uit Shopify. Bovendien integreert het met meer dan 100 apps. Ongeacht de grootte van je winkel, Gorgias kan direct al je ondersteuningstickets afhandelen met slimme automatisering en AI, waardoor je ondersteuningsteam en klanten tevreden zijn.
- Omnichannel: Verenig e-mail, chat, spraak, TikTok, Instagram & meer in één inbox
- Orderbeheer: Bewerk, restitueer, dupliceer en annuleer bestellingen rechtstreeks op Gorgias
- Snelle reacties: Los vragen snel op met behulp van AI-gestuurd ticketbeheer
- Data-gedreven: Leer hoe je ondersteuningsteam verkopen genereert met omzetstatistieken
- Bied 24/7 ondersteuning: Beantwoord veelgestelde vragen met een Helpcentrum, chat & websitecampagnes
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Prijs
Gratis proefperiode van 7 dagenStarter plan
$10/maand
€0,40 per extra ticket
- 3 klantenservice medewerkers
- 50 tickets per maand inbegrepen
- Live chat
Basisplan
$60/maand
of $600/jaar en bespaar 17%
€40 per extra 100 tickets
- Onbeperkt klantenservice medewerkers
- 300 tickets per maand inbegrepen
- Live chat
- Klantenservice
- Automatiserings-add-on beschikbaar
Pro plan
$360/maand
of $3,600/jaar en bespaar 17%
€36 per extra 100 tickets
- Onbeperkt klantenservice medewerkers
- 2000 tickets inbegrepen
- Live chat
- Klantenservice
- Automatiserings-add-on beschikbaar
Geavanceerd plan
$900/maand
of $9,000/jaar en bespaar 17%
€36 per extra 100 tickets
- Onbeperkt klantenservice medewerkers
- 5000 tickets inbegrepen
- Live chat
- Klantenservice
- Automatiserings-add-on beschikbaar
Starter plan
$10/maand
€0,40 per extra ticket
- 3 klantenservice medewerkers
- 50 tickets per maand inbegrepen
- Live chat
Basisplan
$60/maand
of $600/jaar en bespaar 17%
€40 per extra 100 tickets
- Onbeperkt klantenservice medewerkers
- 300 tickets per maand inbegrepen
- Live chat
- Klantenservice
- Automatiserings-add-on beschikbaar
Pro plan
$360/maand
of $3,600/jaar en bespaar 17%
€36 per extra 100 tickets
- Onbeperkt klantenservice medewerkers
- 2000 tickets inbegrepen
- Live chat
- Klantenservice
- Automatiserings-add-on beschikbaar
Geavanceerd plan
$900/maand
of $9,000/jaar en bespaar 17%
€36 per extra 100 tickets
- Onbeperkt klantenservice medewerkers
- 5000 tickets inbegrepen
- Live chat
- Klantenservice
- Automatiserings-add-on beschikbaar
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Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties
680 recensies
There is no better customer service app out there. After having tried and finding issues with nearly every other customer service app on the marketplace, Gorgias was the answer to all of our problems. We cannot recommend it enough.
Hi Sheath Underwear Team! 👋🏻
Thank you for sharing such a heartwarming review! Your kind words are a true testament to the dedication and hard work our team puts into making our app stand out. 🌟
We are happy to have you as a valued user, and we genuinely appreciate your recommendation. Wishing you continued success and seamless customer service experiences with Gorgias! 🫶🏻
Best helpdesk for shopify by far.
We were looking for a help desk to make our life easier and I have to say even though our needs are very specific we are 100 % satisfied.
It is simple to set up, the possibilities are endless and they have awesome support.
They are not the cheapest, but the money is worth it.
Thank you for your kind words, Fabini! 🤩
We're thrilled to hear that our helpdesk has made a positive impact on your business. Your satisfaction is our top priority, and we're here to support you every step of the way. 🫶🏻
The integration was one of the easiest integrations I have experienced. The platform is very user-friendly and offers a lot of room for growth. Billing is based on the number of tickets, not the number of users so this can work very well for people who have a lot of users that interact with the tickets however the overall ticket count is lower. It is cost-competitive also. They offer additional revenue-driving features that are very nice because everything is housed in a nice platform rather than having to go to different apps and platforms. I have worked with their support on several questions and they have always been very responsive. This is a must-have tool if you want to bring your user experience. The default review process of the agents gets responses so we get real-time feedback on how support is going. Everything in the past never got much of a response rate. Great tool .
Hi MaxBotix,
Thanks a bunch for sharing your fantastic experience! 😊
We're thrilled to hear that our integration process was a breeze for you and that you find our platform user-friendly. It's awesome to know you appreciate the flexibility of our billing model and the added value of revenue-driving features.
We're especially delighted to hear that our support team has been on point for you. Your feedback fuels our motivation! 🚀
Thanks for making us a part of your user experience journey. 🫶🏻
Gorgias is an amazing tool. If you are doubting whether or not it will be a good fit, too expensive, or any reason holding you back from trying Gorgias, throw those thoughts away! I was on the fence for a long time, and I'm so glad I tried it. It is a great platform that is easy to customize to make it work for you. Also, the customer service team within Gorgias is amazing. They are great and very willing to help you fix anything that comes up! We're a small team, and it allows me to be able to respond to my customers quickly with Macros. I've even created campaigns that have sold products for me while I was sleeping! What more can I say other than this is a great product and I don't see replacing it anytime soon!
Dear Cart Tek Crew,
It comes as a truly great pleasure to hear how much you love our platform and how effective we are as a Team. We can surely double-down on everything you said, and tell you that there's so much more we've got in store. 😉
Thank you for sharing how you feel about Gorgias - we are sincerely grateful to be able to provide such grade A service. ✨
At this point in time, I would say that their current rating of 4.3 (I'm giving 4 as the closest figure IMHO) is fairly indicative of where they're at -- for a TL;DR, you can look at all their 5 stars which highlight all the pros, to which I agree that Gorgias from an engineering perspective - is a pretty damn good E-commerce omnichannel helpdesk platform. In my lifetime of using Desk.com (previously by Salesforce), followed by Freshdesk -- I'm personally quite happy with the automations, macros and merging which are fairly intuitive. The Help Center mass upload feature was a bit broken unfortunately and that was part of where the troubles started and why I'm not giving a full 5-star review.
As you would see with the rest of the 5-star reviews, their support/service team is pretty bad. I would say 3 out of 5 times I'd be given a canned response to an article, to which I would have already read and tried to troubleshoot myself before sending that first email. Thus, wasting my time in every first email I send out just to say "yes I've done that, what else can I try?" Most recently, it was escalated to someone with more technical experience (shoutout to Ogi) who not only was emphatic in making sure he was resolving my issue, but doing so in a timely manner because he didn't have all the answers either -- and he made sure I was aware upfront but would get back to me with a solution one way or another.
Lastly, the onboarding experience was indeed non-existent. My sales rep was good in presenting the features (hence why he's in sales, and I loved it), but when it came to the more technical explanations, onboarding and helping me move forward it was unfortunately a bit underwhelming. As such, it did hold me back a month or two even trying to figure Gorgias out to the point where I just paid a month upfront so I can onboard my team and migrate from Freshdesk accordingly. Thankfully he did waive one month's fee as promised at the end, but it's such a huge disconnect between sales > support (L1), which I think would easily give them 5-stars all around if this part of their operations were fixed properly.
Hi, Team at Comfort Works!
Thank you for your honest and constructive feedback. 🙏🏼
We're thrilled you find value in Gorgias and appreciate your insights on areas for improvement. Rest assured, we're committed to addressing the flagged issues and enhancing our support and onboarding experiences. Your input is invaluable as we strive to provide a seamless and exceptional service.
Thank you for helping us improve! 🍀
Over deze app
Geïntroduceerd
1 maart 2017
Talen
Engels
Deze app is niet vertaald in het Nederlands
Categorieën
Chat , Beheer van ondersteuningsticketsWerkt met
Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ IntegrationsGemaakt door Gorgias Inc.
Over Gorgias Inc.
Gemiddelde score: 4,4
7 jaar ervaring bij het maken van apps voor de Shopify App Store
180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US
Ondersteuning
Stuur een berichtsupport@gorgias.com