Gorgias: Helpdesk, Chat & FAQ

Gorgias: Helpdesk, Chat & FAQ

Ceny
Od $10/miesiąc. Dostępna darmowa wersja próbna.
Najważniejsze informacje
Popularne wśród firm w Stanach Zjednoczonych
Współpracuje z najnowszymi szablonami
Ocena
4,2 (712)
Deweloper
Gorgias Inc.

Streamline your customer experience with automation and AI

Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels!

Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels! więcej
  • All support channels in one place: email, chat, social, voice, and SMS
  • Enable customers to self-serve support with FAQ and Order Management
  • Full ticket resolutions in your brand’s tone of voice thanks to AI Agent
  • Connect with 100+ ecommerce-specific app integrations for unified customer data
  • Increased conversions with AI-powered product recommendations & chat campaigns
Najważniejsze informacje
Popularne wśród firm w Stanach Zjednoczonych
Współpracuje z najnowszymi szablonami

Języki

Angielski

Ta aplikacja nie została przetłumaczona na język Polski

Współpracuje z

  • Realizacja zakupu
  • Shopify Flow
  • Klaviyo
  • Yotpo
  • Attentive
  • Recharge
  • Aircall
  • 20+ Integrations

Ceny

Starter plan

$10 /miesiąc

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

7-dniowa darmowa wersja próbna

Basic plan

$60 /miesiąc

albo $600/rok, co pozwala oszczędzić 17%

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

7-dniowa darmowa wersja próbna

Pro plan

$360 /miesiąc

albo $3,600/rok, co pozwala oszczędzić 17%

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7-dniowa darmowa wersja próbna

Advanced plan

$900 /miesiąc

albo $9,000/rok, co pozwala oszczędzić 17%

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7-dniowa darmowa wersja próbna

Wszystkie opłaty są naliczane w USD. Opłaty cykliczne i zależne od użytkowania są pobierane co 30 dni. Zobacz wszystkie opcje cen

Recenzje (712)

Ogólna ocena
4,2
Liczba recenzji z daną oceną
  • 84% ocen to oceny z 5 gwiazdkami
  • 5% ocen to oceny z 4 gwiazdkami
  • 1% ocen to oceny z 3 gwiazdkami
  • 1% ocen to oceny z 2 gwiazdkami
  • 9% ocen to oceny z 1 gwiazdkami
11 styczeń 2025

The service lacks a proper spam filter. I can’t block email addresses or mark emails as spam. Additionally, I’ve been getting charged twice for months, paying €160 monthly instead of the expected amount. Unfortunately, I can’t recommend it.

HAUTTIEF
Niemcy
Około 3 lata korzystania z aplikacji
Gorgias Inc. odpowiedział(a) 13 styczeń 2025

Hi Team Hauttief!
We’re sorry to hear about your experience and appreciate your feedback.
Regarding the spam tickets, Gorgias mirrors your email inbox, but we recommend enabling the Auto-Close Spam Emails rule to better manage irrelevant emails. We sent you more details about this via email to help you improve the handling of spam tickets.
As for the billing issue, our team has reached out with a detailed explanation and is assisting you further.
Thank you for the opportunity to address your concerns!

17 grudzień 2024

Avoid! Ongoing outages and if you use their API you lose all record of any email responses sent. Gorgias has advised that there is no way to recover these emails except for manually forwarding emails to yourself. Resending every email ever sent via gorgias individually to your own email so that you have a record in gsuite is not realistic. They of course recommend their API due to google deliverability issues which of course they can't substantiate.

Milkbar Breastpumps
Australia
Prawie 4 lata korzystania z aplikacji
Gorgias Inc. odpowiedział(a) 20 grudzień 2024

Hi team Milkbar Breastpumps,
We're sincerely sorry to hear about this. Our deliverability options are put in place to ensure all your emails reach your customers without any issues; it's not our intention to cause any inconvenience to you or prevent you from having these same emails directly within Gmail. We've emailed you privately to rectify this and turn your experience around.

10 grudzień 2024

Love gorgias, makes customer service seamless and easy!

Joaquin was very helpful with providing instructions for the domain verification, as we were experiencing issues with this. Cannot thank Joaquin enough for being so helpful!

BYCHARI
Stany Zjednoczone
Ponad 4 lata korzystania z aplikacji
Gorgias Inc. odpowiedział(a) 12 grudzień 2024

Hi Sophie,
Thank you so much for your kind words! 🌟
We're thrilled to hear that Gorgias has made customer service seamless and easy for you. Joaquin will be delighted to know his assistance with domain verification was so helpful. If you ever need anything else, don’t hesitate to reach out—we’re here for you. 😊

3 styczeń 2025

Our account was billed even though we already canceled it.

Solarhandel24
Niemcy
11 miesięcy korzystania z aplikacji
Gorgias Inc. odpowiedział(a) 6 styczeń 2025

Hi Solarhandel24 team,
We sincerely apologize for the inconvenience caused. We’ve reviewed the situation and are taking steps to make things right. Please check your inbox for further details, and feel free to reach out if you have any additional questions

9 luty 2025

Fantastic application and support.

LOBOCKI
Australia
Około miesiąca korzystania z aplikacji
Gorgias Inc. odpowiedział(a) 11 luty 2025

You are so kind, Team Lobocki! Thank you for sharing your feedback - We're glad you're loving the platform and our support.
Let us know if you ever need anything! ⭐️

Pomoc techniczna

Pomoc techniczna aplikacji udzielana przez: Gorgias Inc..

Zasoby

Ten programista nie oferuje bezpośredniego wsparcia w języku: Polski.

Deweloper

Gorgias Inc.

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

Wprowadzenie na rynek

1 marzec 2017

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