Gorgias

Gorgias

A partir de $10/mês. Avaliação gratuita de 7 dias.
Classificação (4,4)
Avaliações
Desenvolvedor

Destaques

Popular entre empresas como a sua
  • Localização: Estados Unidos

Sobre o app

Lançado

1 de março de 2017

Idiomas

inglês

Este app não está traduzido para português (Brasil)

Funciona com

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Crie experiências de atendimento ao cliente 5 estrelas, uma conversa de cada vez.

Gorgias é uma plataforma de experiência do cliente que combina todos os seus canais de suporte em uma única caixa de entrada. Cada interação é anexada aos dados relevantes do cliente retirados diretamente do Shopify. Além disso, integra-se com mais de 100 aplicativos. Independentemente do tamanho da sua loja, Gorgias pode lidar instantaneamente com todos os seus tickets de suporte com automação inteligente e IA, deixando sua equipe de suporte e clientes felizes.

Gorgias é uma plataforma de experiência do cliente que combina todos os seus canais de suporte em uma única caixa de entrada. Cada interação é anexada aos dados relevantes do cliente retirados diretamente do Shopify. Além disso, integra-se com mais de 100 aplicativos. Independentemente do tamanho da sua loja, Gorgias pode lidar instantaneamente com todos os seus tickets de suporte com automação inteligente e IA, deixando sua equipe de suporte e clientes felizes. mais
  • Omnichannel: Unifique e-mail, chat, voz, TikTok, Instagram e mais em uma única caixa de entrada
  • Gerenciamento de pedidos: Edite, reembolse, duplique e cancele pedidos diretamente no Gorgias
  • Respostas rápidas: Resolva perguntas prontamente usando gerenciamento de tickets alimentado por IA
  • Baseado em dados: Aprenda como sua equipe de suporte gera vendas com Estatísticas de Receita
  • Ofereça suporte 24/7: Responda FAQs com um Centro de Ajuda, chat e campanhas no site

Contém texto traduzido automaticamente

Mostrar original

Preços

Avaliação gratuita de 7 dias

Plano Inicial

$10/mês

$0,40 por cada ticket adicional

  • 3 agentes de suporte ao cliente
  • 50 tickets por mês incluídos
  • Chat ao vivo

Plano Básico

$60/mês

ou $600/ano (economia de 17%)

$40 por cada 100 tickets adicionais

  • Agentes de suporte ao cliente ilimitados
  • 300 tickets por mês incluídos
  • Chat ao vivo
  • Atendimento ao cliente
  • Add-on de automação disponível

Plano Pro

$360/mês

ou $3,600/ano (economia de 17%)

$36 por cada 100 tickets adicionais

  • Agentes de suporte ao cliente ilimitados
  • 2000 tickets incluídos
  • Chat ao vivo
  • Atendimento ao cliente
  • Add-on de automação disponível

Plano Avançado

$900/mês

ou $9,000/ano (economia de 17%)

$36 por cada 100 tickets adicionais

  • Agentes de suporte ao cliente ilimitados
  • 5000 tickets incluídos
  • Chat ao vivo
  • Atendimento ao cliente
  • Add-on de automação disponível

Plano Inicial

$10/mês

$0,40 por cada ticket adicional

  • 3 agentes de suporte ao cliente
  • 50 tickets por mês incluídos
  • Chat ao vivo

Plano Básico

$60/mês

ou $600/ano (economia de 17%)

$40 por cada 100 tickets adicionais

  • Agentes de suporte ao cliente ilimitados
  • 300 tickets por mês incluídos
  • Chat ao vivo
  • Atendimento ao cliente
  • Add-on de automação disponível

Plano Pro

$360/mês

ou $3,600/ano (economia de 17%)

$36 por cada 100 tickets adicionais

  • Agentes de suporte ao cliente ilimitados
  • 2000 tickets incluídos
  • Chat ao vivo
  • Atendimento ao cliente
  • Add-on de automação disponível

Plano Avançado

$900/mês

ou $9,000/ano (economia de 17%)

$36 por cada 100 tickets adicionais

  • Agentes de suporte ao cliente ilimitados
  • 5000 tickets incluídos
  • Chat ao vivo
  • Atendimento ao cliente
  • Add-on de automação disponível

Contém texto traduzido automaticamente

Mostrar original

Todas as cobranças são faturadas em USD. Cobranças recorrentes e calculadas por uso são faturadas a cada 30 dias. Ver todas as opções de preço

680 avaliações

Classificação geral
4,4
Número por nível de avaliação
  • 85% das avaliações são de 5 estrelas
  • 5% das avaliações são de 4 estrelas
  • 1% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 7% das avaliações são de 1 estrelas
15 de janeiro de 2024

There is no better customer service app out there. After having tried and finding issues with nearly every other customer service app on the marketplace, Gorgias was the answer to all of our problems. We cannot recommend it enough.

SHEATH UNDERWEAR
Estados Unidos
Quase 5 anos usando o app
Gorgias Inc. deixou uma resposta 17 de janeiro de 2024

Hi Sheath Underwear Team! 👋🏻
Thank you for sharing such a heartwarming review! Your kind words are a true testament to the dedication and hard work our team puts into making our app stand out. 🌟
We are happy to have you as a valued user, and we genuinely appreciate your recommendation. Wishing you continued success and seamless customer service experiences with Gorgias! 🫶🏻

31 de janeiro de 2024

Best helpdesk for shopify by far.

We were looking for a help desk to make our life easier and I have to say even though our needs are very specific we are 100 % satisfied.

It is simple to set up, the possibilities are endless and they have awesome support.

They are not the cheapest, but the money is worth it.

Fabini.cz
Tchéquia
8 meses usando o app
Gorgias Inc. deixou uma resposta 5 de fevereiro de 2024

Thank you for your kind words, Fabini! 🤩
We're thrilled to hear that our helpdesk has made a positive impact on your business. Your satisfaction is our top priority, and we're here to support you every step of the way. 🫶🏻

12 de janeiro de 2024

The integration was one of the easiest integrations I have experienced. The platform is very user-friendly and offers a lot of room for growth. Billing is based on the number of tickets, not the number of users so this can work very well for people who have a lot of users that interact with the tickets however the overall ticket count is lower. It is cost-competitive also. They offer additional revenue-driving features that are very nice because everything is housed in a nice platform rather than having to go to different apps and platforms. I have worked with their support on several questions and they have always been very responsive. This is a must-have tool if you want to bring your user experience. The default review process of the agents gets responses so we get real-time feedback on how support is going. Everything in the past never got much of a response rate. Great tool .

MaxBotix
Estados Unidos
Aproximadamente 1 mês usando o app
Gorgias Inc. deixou uma resposta 15 de janeiro de 2024

Hi MaxBotix,
Thanks a bunch for sharing your fantastic experience! 😊
We're thrilled to hear that our integration process was a breeze for you and that you find our platform user-friendly. It's awesome to know you appreciate the flexibility of our billing model and the added value of revenue-driving features.
We're especially delighted to hear that our support team has been on point for you. Your feedback fuels our motivation! 🚀
Thanks for making us a part of your user experience journey. 🫶🏻

12 de dezembro de 2023

Gorgias is an amazing tool. If you are doubting whether or not it will be a good fit, too expensive, or any reason holding you back from trying Gorgias, throw those thoughts away! I was on the fence for a long time, and I'm so glad I tried it. It is a great platform that is easy to customize to make it work for you. Also, the customer service team within Gorgias is amazing. They are great and very willing to help you fix anything that comes up! We're a small team, and it allows me to be able to respond to my customers quickly with Macros. I've even created campaigns that have sold products for me while I was sleeping! What more can I say other than this is a great product and I don't see replacing it anytime soon!

Cart Tek
Estados Unidos
Aproximadamente 1 ano usando o app
Gorgias Inc. deixou uma resposta 14 de dezembro de 2023

Dear Cart Tek Crew,

It comes as a truly great pleasure to hear how much you love our platform and how effective we are as a Team. We can surely double-down on everything you said, and tell you that there's so much more we've got in store. 😉

Thank you for sharing how you feel about Gorgias - we are sincerely grateful to be able to provide such grade A service. ✨

23 de janeiro de 2024

At this point in time, I would say that their current rating of 4.3 (I'm giving 4 as the closest figure IMHO) is fairly indicative of where they're at -- for a TL;DR, you can look at all their 5 stars which highlight all the pros, to which I agree that Gorgias from an engineering perspective - is a pretty damn good E-commerce omnichannel helpdesk platform. In my lifetime of using Desk.com (previously by Salesforce), followed by Freshdesk -- I'm personally quite happy with the automations, macros and merging which are fairly intuitive. The Help Center mass upload feature was a bit broken unfortunately and that was part of where the troubles started and why I'm not giving a full 5-star review.

As you would see with the rest of the 5-star reviews, their support/service team is pretty bad. I would say 3 out of 5 times I'd be given a canned response to an article, to which I would have already read and tried to troubleshoot myself before sending that first email. Thus, wasting my time in every first email I send out just to say "yes I've done that, what else can I try?" Most recently, it was escalated to someone with more technical experience (shoutout to Ogi) who not only was emphatic in making sure he was resolving my issue, but doing so in a timely manner because he didn't have all the answers either -- and he made sure I was aware upfront but would get back to me with a solution one way or another.

Lastly, the onboarding experience was indeed non-existent. My sales rep was good in presenting the features (hence why he's in sales, and I loved it), but when it came to the more technical explanations, onboarding and helping me move forward it was unfortunately a bit underwhelming. As such, it did hold me back a month or two even trying to figure Gorgias out to the point where I just paid a month upfront so I can onboard my team and migrate from Freshdesk accordingly. Thankfully he did waive one month's fee as promised at the end, but it's such a huge disconnect between sales > support (L1), which I think would easily give them 5-stars all around if this part of their operations were fixed properly.

Comfort Works Global Pte Ltd
Singapura
3 meses usando o app
Gorgias Inc. deixou uma resposta 26 de janeiro de 2024

Hi, Team at Comfort Works!
Thank you for your honest and constructive feedback. 🙏🏼
We're thrilled you find value in Gorgias and appreciate your insights on areas for improvement. Rest assured, we're committed to addressing the flagged issues and enhancing our support and onboarding experiences. Your input is invaluable as we strive to provide a seamless and exceptional service.
Thank you for helping us improve! 🍀

Sobre o app

Lançado

1 de março de 2017

Idiomas

inglês

Este app não está traduzido para português (Brasil)

Funciona com

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Desenvolvido por Gorgias Inc.

Sobre Gorgias Inc.

Avaliação média: 4,4

Constrói apps para a App Store da Shopify há 7 anos

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

Atendimento

Envie uma mensagem

support@gorgias.com

Mais apps parecidos

4,6 de 5 estrelas 1838 avaliações ao todo Plano gratuito disponível
Chat ao vivo otimizado com Chatbots, Messenger e Instagram
4,9 de 5 estrelas 719 avaliações ao todo Plano gratuito disponível
Drive sales with Facebook Instagram,WhatsApp,Email,Help Center
4,3 de 5 estrelas 250 avaliações ao todo Avaliação gratuita de 14 dias
Converta mais clientes com helpdesk e chat ao vivo alimentados por IA