Gorgias
Galeria de imagens em destaque
Destaques
-
Localização: Estados Unidos
Sobre o app
Lançado
1 de março de 2017
Idiomas
inglês
Este app não está traduzido para português (Brasil)
Categorias
Chat , Gerenciamento de tíquetes de atendimentoFunciona com
Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ IntegrationsCrie experiências de atendimento ao cliente 5 estrelas, uma conversa de cada vez.
Gorgias é uma plataforma de experiência do cliente que combina todos os seus canais de suporte em uma única caixa de entrada. Cada interação é anexada aos dados relevantes do cliente retirados diretamente do Shopify. Além disso, integra-se com mais de 100 aplicativos. Independentemente do tamanho da sua loja, Gorgias pode lidar instantaneamente com todos os seus tickets de suporte com automação inteligente e IA, deixando sua equipe de suporte e clientes felizes.
- Omnichannel: Unifique e-mail, chat, voz, TikTok, Instagram e mais em uma única caixa de entrada
- Gerenciamento de pedidos: Edite, reembolse, duplique e cancele pedidos diretamente no Gorgias
- Respostas rápidas: Resolva perguntas prontamente usando gerenciamento de tickets alimentado por IA
- Baseado em dados: Aprenda como sua equipe de suporte gera vendas com Estatísticas de Receita
- Ofereça suporte 24/7: Responda FAQs com um Centro de Ajuda, chat e campanhas no site
Contém texto traduzido automaticamente
Preços
Avaliação gratuita de 7 diasPlano Inicial
$10/mês
$0,40 por cada ticket adicional
- 3 agentes de suporte ao cliente
- 50 tickets por mês incluídos
- Chat ao vivo
Plano Básico
$60/mês
ou $600/ano (economia de 17%)
$40 por cada 100 tickets adicionais
- Agentes de suporte ao cliente ilimitados
- 300 tickets por mês incluídos
- Chat ao vivo
- Atendimento ao cliente
- Add-on de automação disponível
Plano Pro
$360/mês
ou $3,600/ano (economia de 17%)
$36 por cada 100 tickets adicionais
- Agentes de suporte ao cliente ilimitados
- 2000 tickets incluídos
- Chat ao vivo
- Atendimento ao cliente
- Add-on de automação disponível
Plano Avançado
$900/mês
ou $9,000/ano (economia de 17%)
$36 por cada 100 tickets adicionais
- Agentes de suporte ao cliente ilimitados
- 5000 tickets incluídos
- Chat ao vivo
- Atendimento ao cliente
- Add-on de automação disponível
Plano Inicial
$10/mês
$0,40 por cada ticket adicional
- 3 agentes de suporte ao cliente
- 50 tickets por mês incluídos
- Chat ao vivo
Plano Básico
$60/mês
ou $600/ano (economia de 17%)
$40 por cada 100 tickets adicionais
- Agentes de suporte ao cliente ilimitados
- 300 tickets por mês incluídos
- Chat ao vivo
- Atendimento ao cliente
- Add-on de automação disponível
Plano Pro
$360/mês
ou $3,600/ano (economia de 17%)
$36 por cada 100 tickets adicionais
- Agentes de suporte ao cliente ilimitados
- 2000 tickets incluídos
- Chat ao vivo
- Atendimento ao cliente
- Add-on de automação disponível
Plano Avançado
$900/mês
ou $9,000/ano (economia de 17%)
$36 por cada 100 tickets adicionais
- Agentes de suporte ao cliente ilimitados
- 5000 tickets incluídos
- Chat ao vivo
- Atendimento ao cliente
- Add-on de automação disponível
Contém texto traduzido automaticamente
Todas as cobranças são faturadas em USD. Cobranças recorrentes e calculadas por uso são faturadas a cada 30 dias. Ver todas as opções de preço
685 avaliações
We switched from another major support desk a few years ago and have never looked back. We really value the ability to easily integrate so many of our platforms into Gorgias. They are frequently releasing QoL and performance updates.
The best part by far though? Gorgias themselves have an extremely helpful and responsive support team.
Dear Kion Family,
Thank you immensely for sharing your experience with us! It's incredibly gratifying to hear that our platform has become an integral part of your operations.
Moreover, your kind words about our ongoing efforts to enhance QoL and performance through updates mean a great deal to us. We're committed to continuously improving our services to meet and exceed your expectations.
As for our Support Team, they're the best! 🌟 Providing excellent Customer Service is at the core of what we do, and your satisfaction is our ultimate reward.
We're truly grateful for your continued support and trust in Gorgias. 💛
The customer service at Gorgias is fabulous, it's a game changer for start ups that has the ability to scale up too. The best part is, they are always on hand to solve any issues and honestly speaking we didn't have any but the account rep really helps you make the most of tips and tricks like macros and automation which saves us so much time as a small team
Thank you for your wonderful review!
We're pleased to hear that you find Gorgias to be a game changer and appreciate our ability to scale up as your business grows.
It's our pleasure to learn that our Support Team has been able to assist you effectively, and it's fantastic to know that you're finding value in the tips and tricks our account reps have provided. Saving time for small teams is what we're all about!
We're here to support you every step of the way! 🙏
Gorgias makes life easy! Having all your platforms in one place creates a seamless customer service experience for your staff and customers. Can't fault their helpful team either - recommend for small or large businesses
Hi, Aletheia & Phos Family!
Thank you so much for sharing your positive experience with Gorgias!
It's great to hear that having all your communication channels in one place has made life easier for both your staff and customers. Seamless customer service is definitely a game-changer. And it's wonderful to hear that our team has been helpful as well. Your recommendation for both small and large businesses speaks volumes.
We're looking forward to having you on board for a long time. 🌟
Overall a great app and I think the best out there for customer service and integrating with shopify. Help is currently a bit slower than it used to be (maybe short staffed?) and getting through on live chat can be a bit of a chore too, but once I got an expert on my case he (Nikola) was extremely helpful getting my DNS record updates sorted and even sent personalised Loom videos. Definitely personal service.
Hi Green Tilip,
We're delighted to hear that Nikola was able to provide you with such exceptional service and support. He's truly a star on our team, and we'll be sure to pass along your kind words to him.
Regarding your experience with our support response times, we're continuously working to ensure that our support team is equipped to assist you as promptly as possible, even during busier times, so we appreciate your patience.
Thanks for your comments and we are grateful to have you as part of our community!
Always top service from Gorgias. Super responsive and helpful even showing videos how to explain things. Best customer service! Special call out to Ana.
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! 🫶🏻
We're thrilled to hear that you've had a great experience with our Support team, especially with Ana. We strive to provide top-notch service and it's always rewarding to hear when we've succeeded.
Thanks again for choosing Gorgias! ⭐️
Sobre o app
Lançado
1 de março de 2017
Idiomas
inglês
Este app não está traduzido para português (Brasil)
Categorias
Chat , Gerenciamento de tíquetes de atendimentoFunciona com
Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ IntegrationsDesenvolvido por Gorgias Inc.
Sobre Gorgias Inc.
Avaliação média: 4,3
Constrói apps para a App Store da Shopify há 7 anos
180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US
Atendimento
Envie uma mensagemsupport@gorgias.com
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