Gorgias: Helpdesk, Chat & FAQ
- Preços
-
A partir de $10/mês. Avaliação gratuita disponível.
- Destaques
- Popular junto de empresas nos Estados Unidos da América
- Utilize diretamente no Admin Shopify
- Funciona com os mais recentes temas
- Classificação
- 4,2 (558)
- Programador
- Gorgias Inc.
Galeria de imagens em destaque
Streamline your customer experience with automation and AI
Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels!
- All support channels in one place: email, chat, social, voice, and SMS
- Enable customers to self-serve support with FAQ and Order Management
- Full ticket resolutions in your brand’s tone of voice thanks to AI Agent
- Connect with 100+ ecommerce-specific app integrations for unified customer data
- Increased conversions with AI-powered product recommendations & chat campaigns
- Destaques
- Popular junto de empresas nos Estados Unidos da América
- Utilize diretamente no Admin Shopify
- Funciona com os mais recentes temas
Idiomas
inglês
Esta aplicação não está traduzida em português (Portugal)
Funciona com
- Finalização da compra
- Shopify Flow
- Klaviyo
- Yotpo
- Attentive
- Recharge
- Aircall
- 20+ Integrations
Categorias
Mensagens em tempo real
Respostas automatizadas
Canais
Preços
Starter plan
$10 / mês
$0.40 per each additional ticket
- 3 customer support agents
- 50 tickets per month included
- Live chat
Avaliação gratuita de 7 dia
Basic plan
$60 / mês
ou $600/ano e poupe 17%
$40 per each additional 100 tickets
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- Automation add-on available
Avaliação gratuita de 7 dia
Pro plan
$360 / mês
ou $3,600/ano e poupe 17%
$36 per each additional 100 tickets
- Unlimited customer support agents
- 2000 tickets included
- Live chat
- Customer service
- Automation add-on available
Avaliação gratuita de 7 dia
Advanced plan
$900 / mês
ou $9,000/ano e poupe 17%
$36 per each additional 100 tickets
- Unlimited customer support agents
- 5000 tickets included
- Live chat
- Customer service
- Automation add-on available
Avaliação gratuita de 7 dia
Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias. Ver todas as opções de preços
Avaliações (558)
Joaquin was a huge help in answering all my questions effectively and quickly. Guiding me through step by step. Very helpful! Highly recommend!
Thank you so much for your kind words! We're proud to hear that Joaquin was able to assist you effectively and guide you through everything step by step. Providing clear and helpful support is something we truly value, and it means a lot to know that you had a positive experience.
If you ever need anything else, we’re always here to help. We appreciate your recommendation and your support! 🫶🏻
The service lacks a proper spam filter. I can’t block email addresses or mark emails as spam. Additionally, I’ve been getting charged twice for months, paying €160 monthly instead of the expected amount. Unfortunately, I can’t recommend it.
Hi Team Hauttief!
We’re sorry to hear about your experience and appreciate your feedback.
Regarding the spam tickets, Gorgias mirrors your email inbox, but we recommend enabling the Auto-Close Spam Emails rule to better manage irrelevant emails. We sent you more details about this via email to help you improve the handling of spam tickets.
As for the billing issue, our team has reached out with a detailed explanation and is assisting you further.
Thank you for the opportunity to address your concerns!
Love gorgias, makes customer service seamless and easy!
Joaquin was very helpful with providing instructions for the domain verification, as we were experiencing issues with this. Cannot thank Joaquin enough for being so helpful!
Hi Sophie,
Thank you so much for your kind words! 🌟
We're thrilled to hear that Gorgias has made customer service seamless and easy for you. Joaquin will be delighted to know his assistance with domain verification was so helpful. If you ever need anything else, don’t hesitate to reach out—we’re here for you. 😊
Für uns ist Gorgias eines der besten Tools, die wir je in Verbindung mit Shopify eingesetzt haben. Es hilft uns enorm dabei, Kundenanfragen schnell und effizient zu beantworten. Besonders beeindruckend ist der integrierte AI-Bot, der viele Tickets bereits eigenständig löst und nur dann an das Support-Team weitergibt, wenn menschliches Eingreifen erforderlich ist. Das spart uns wertvolle Zeit und steigert die Effizienz unseres gesamten Kundenservices enorm. Zudem bietet Gorgias noch zahlreiche weitere Funktionen und Möglichkeiten, von denen wir aktuell erst einen Bruchteil nutzen – hier steckt noch viel Potenzial für die Zukunft! Absolute Empfehlung von uns!
Vielen Dank für Ihre fantastische 5-Sterne-Bewertung! 🌟
Wir freuen uns riesig, wie wertvoll Gorgias für Ihren Shopify-Shop ist und dass unser KI-Bot und unsere Automatisierungsfunktionen Ihrem Team helfen, Zeit zu sparen und Kunden noch effizienter zu bedienen. Es ist großartig zu wissen, dass Sie bereits großartige Ergebnisse erzielen – und noch spannender, dass noch viel Potenzial in der Zukunft steckt! 🚀
Wir unterstützen Sie bei jedem Schritt, während Sie Gorgias erkunden und optimal nutzen. Nochmals vielen Dank für Ihre Empfehlung und dafür, dass Sie Teil der Gorgias-Community sind!
Super convenient and perfect for staying organized across multiple channels. It’s a powerful customer service tool is excellent. The AI is impressive. A must for our business.
Thank you for your review!
We're happy to hear that Gorgias helps you stay organized and supports your support team effectively. It's also great to know you're enjoying our AI Agent! 🤩
We appreciate your feedback on the UX and want to ensure we're always improving. We've reached out to you privately to learn more about the specific improvements you'd like to see. Your insights are invaluable in helping us make Gorgias even better!
Looking forward to hearing from you! 🚀
Assistência
Assistência à aplicação fornecida por Gorgias Inc..
Recursos
Este programador não oferece assistência direta em Português (portugal).
Programador
Lançada
1 de março de 2017
Acesso aos dados
Esta aplicação necessita de acesso aos seguintes dados para funcionar na sua loja. Saiba porquê na política de privacidade do programador.
Ver dados pessoais:
Clientes, proprietário da loja, fornecedores de conteúdo
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Clientes
Nome, endereço de e-mail, número de telefone, endereço físico, geolocalização, Endereço IP, navegador e sistema operacional
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Proprietário da loja
Nome, endereço de e-mail, número de telefone, endereço físico
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Fornecedores de conteúdo
Endereço de e-mail, Endereço IP, navegador e sistema operacional
Ver e editar dados da loja:
Clientes, produtos, encomendas, descontos, Loja online
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Editar clientes
Dados do cliente
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Ver produtos
Inventário, produtos, or coleções
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Editar encomendas
Encomendas em rascunho, processamentos de encomendas, edições de encomendas, or todos os detalhes de encomendas
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Ver e sincronizar descontos
Códigos de desconto e promoções
-
Editar a sua loja online
Páginas na sua loja online, etiquetas de script na sua loja online, or tema
Incluído
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