Gorgias

Gorgias

A partir de $10/mês. Avaliação gratuita de 7 dias.
Classificação (4,3)
Avaliações
Programador

Destaques

Popular com empresas como a sua
  • Sediado nos Estados Unidos da América

Sobre esta aplicação

Lançada

1 de março de 2017

Idiomas

inglês

Esta aplicação não está traduzida em português (Portugal)

Funciona com

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Create 5-star customer experiences, one conversation at a time.

Gorgias is a customer experience platform that combines all your support channels into one inbox. Every interaction is attached to relevant customer data pulled straight from Shopify. Plus, it integrates with 100+ apps. No matter your store size, Gorgias can instantly handle all your support tickets with smart automation and AI, making your support team and customers happy.

Gorgias is a customer experience platform that combines all your support channels into one inbox. Every interaction is attached to relevant customer data pulled straight from Shopify. Plus, it integrates with 100+ apps. No matter your store size, Gorgias can instantly handle all your support tickets with smart automation and AI, making your support team and customers happy. mais
  • Omnichannel: Unify email, chat, voice, TikTok, Instagram & more in one inbox
  • Order management: Edit, refund, duplicate, and cancel orders on Gorgias directly
  • Fast responses: Resolve questions promptly using AI-powered ticket management
  • Data-driven: Learn how your support team generates sales with Revenue Statistics
  • Offer 24/7 support: Answer FAQs with a Help Center, chat & website campaigns

Preços

Avaliação gratuita de 7 dias

Starter plan

$10/mês

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

Basic plan

$60/mês

ou $600/ano e poupe 17%

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

Pro plan

$360/mês

ou $3,600/ano e poupe 17%

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Advanced plan

$900/mês

ou $9,000/ano e poupe 17%

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Starter plan

$10/mês

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

Basic plan

$60/mês

ou $600/ano e poupe 17%

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

Pro plan

$360/mês

ou $3,600/ano e poupe 17%

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Advanced plan

$900/mês

ou $9,000/ano e poupe 17%

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias. Ver todas as opções de preços

660 avaliações

Avaliação geral
4,3
Pontuação por nível de classificação
  • 86% das classificações são de 5 estrelas
  • 5% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 7% das classificações são de 1 estrelas
15 de janeiro de 2024

There is no better customer service app out there. After having tried and finding issues with nearly every other customer service app on the marketplace, Gorgias was the answer to all of our problems. We cannot recommend it enough.

SHEATH UNDERWEAR
Estados Unidos
Almost 5 years usando a aplicação
Questão respondida por Gorgias Inc. 17 de janeiro de 2024

Hi Sheath Underwear Team! 👋🏻
Thank you for sharing such a heartwarming review! Your kind words are a true testament to the dedication and hard work our team puts into making our app stand out. 🌟
We are happy to have you as a valued user, and we genuinely appreciate your recommendation. Wishing you continued success and seamless customer service experiences with Gorgias! 🫶🏻

12 de dezembro de 2023

Gorgias is an amazing tool. If you are doubting whether or not it will be a good fit, too expensive, or any reason holding you back from trying Gorgias, throw those thoughts away! I was on the fence for a long time, and I'm so glad I tried it. It is a great platform that is easy to customize to make it work for you. Also, the customer service team within Gorgias is amazing. They are great and very willing to help you fix anything that comes up! We're a small team, and it allows me to be able to respond to my customers quickly with Macros. I've even created campaigns that have sold products for me while I was sleeping! What more can I say other than this is a great product and I don't see replacing it anytime soon!

Cart Tek
Estados Unidos
About 1 year usando a aplicação
Questão respondida por Gorgias Inc. 14 de dezembro de 2023

Dear Cart Tek Crew,

It comes as a truly great pleasure to hear how much you love our platform and how effective we are as a Team. We can surely double-down on everything you said, and tell you that there's so much more we've got in store. 😉

Thank you for sharing how you feel about Gorgias - we are sincerely grateful to be able to provide such grade A service. ✨

31 de janeiro de 2024

Best helpdesk for shopify by far.

We were looking for a help desk to make our life easier and I have to say even though our needs are very specific we are 100 % satisfied.

It is simple to set up, the possibilities are endless and they have awesome support.

They are not the cheapest, but the money is worth it.

Fabini.cz
Chéquia
8 months usando a aplicação
Questão respondida por Gorgias Inc. 5 de fevereiro de 2024

Thank you for your kind words, Fabini! 🤩
We're thrilled to hear that our helpdesk has made a positive impact on your business. Your satisfaction is our top priority, and we're here to support you every step of the way. 🫶🏻

12 de janeiro de 2024

The integration was one of the easiest integrations I have experienced. The platform is very user-friendly and offers a lot of room for growth. Billing is based on the number of tickets, not the number of users so this can work very well for people who have a lot of users that interact with the tickets however the overall ticket count is lower. It is cost-competitive also. They offer additional revenue-driving features that are very nice because everything is housed in a nice platform rather than having to go to different apps and platforms. I have worked with their support on several questions and they have always been very responsive. This is a must-have tool if you want to bring your user experience. The default review process of the agents gets responses so we get real-time feedback on how support is going. Everything in the past never got much of a response rate. Great tool .

MaxBotix
Estados Unidos
About 1 month usando a aplicação
Questão respondida por Gorgias Inc. 15 de janeiro de 2024

Hi MaxBotix,
Thanks a bunch for sharing your fantastic experience! 😊
We're thrilled to hear that our integration process was a breeze for you and that you find our platform user-friendly. It's awesome to know you appreciate the flexibility of our billing model and the added value of revenue-driving features.
We're especially delighted to hear that our support team has been on point for you. Your feedback fuels our motivation! 🚀
Thanks for making us a part of your user experience journey. 🫶🏻

7 de dezembro de 2023

Stellar platform. Always lightning fast replies from support. New feature roll outs are on point and provide continuous value.

Been a customer for 3 years with no plans of changing. Simply put we're huge fans.

JACK HENRY
Estados Unidos
Over 3 years usando a aplicação
Questão respondida por Gorgias Inc. 11 de dezembro de 2023

Thanks a million for the stellar feedback! 🌟 Thrilled to have you with us for 3 amazing years! 🚀 Your support means the world to us! Rest assured, we're cooking up even more goodies to keep boosting that value for you! ✨

Sobre esta aplicação

Lançada

1 de março de 2017

Idiomas

inglês

Esta aplicação não está traduzida em português (Portugal)

Funciona com

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Construído por Gorgias Inc.

Sobre Gorgias Inc.

Avaliação média de 4,3

A criar aplicações para a App Store Shopify há 7 anos

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

Assistência

Enviar uma mensagem

support@gorgias.com

Este programador não oferece assistência direta em Português (portugal).

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