Gorgias: AI, Helpdesk & Chat
- Priser
-
Från $10/månad. Gratis testversion tillgänglig.
- Populärt i butiker som din
- Baserat i USA
- Betyg
- 4,2 (617)
- Utvecklare
- Gorgias Inc.
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Ledande AI-driven plattform inom konversationshandel för varumärken
Gorgias är byggt för e-handel och kombinerar en kraftfull helpdesk-grund med ett lager av konversations-AI för att lyfta kundupplevelsen under hela kundresan. Plattformen erbjuder AI-baserade kundtjänstfunktioner som hjälper varumärken att ge support, sälja och återengagera kunder i stor skala. Automatisera kundtjänst med höga volymer, möjliggör enkel självbetjäning och vidarebefordra viktiga konversationer till dina medarbetare – allt från en enhetlig plattform som hanterar e-post, chatt, sociala medier, röstsamtal och sms.
- Skalbar helpdesk: Hantera alla kundkonversationer i en enhetlig inkorg
- Autonom ärendehantering: AI-agenten sköter supporten från början till slut
- AI-shoppingassistent: Rekommendera produkter och vägled kunder i realtid
- Enhetlig handelsplattform: Över 100 integrationer som driver hela kundresan
- Handlingsorienterad analys: Omvandla kundkonversationer till insikter för att öka intäkterna
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- Populärt i butiker som din
- Baserat i USA
Språk
engelska
Denna app finns inte översatt till svenska
Fungerar med
- Kassa
- Shopify Flow
- Shopify-admin
- 20+ Integrations
- Aircall
- Attentive
- Klaviyo
- Recharge
- Yotpo
Kategorier
Meddelanden i realtid
Automatiserade svar
Kanaler
Priser
Välj den plan som passar ditt företag bäst.
Starter-plan
$10 /månad
0,40 $ per ytterligare ärende
Funktioner
- 3 kundtjänstmedarbetare
- 50 ärenden per månad ingår
- Livechatt
Prova gratis i 7 dagar
Basic-plan
$60 /månad
eller $600/år och spara 17 %
40 $ per ytterligare 100 ärenden
Funktioner
- Obegränsat antal kundtjänstmedarbetare
- 300 ärenden per månad ingår
- Livechatt
- Kundtjänst
- Automatiseringstillägg finns tillgängligt
Prova gratis i 7 dagar
Pro-plan
$360 /månad
eller $3,600/år och spara 17 %
36 $ per ytterligare 100 ärenden
Funktioner
- Obegränsat antal kundtjänstmedarbetare
- 2 000 ärenden ingår
- Livechatt
- Kundtjänst
- Automatiseringstillägg finns tillgängligt
Prova gratis i 7 dagar
Avancerad plan
$900 /månad
eller $9,000/år och spara 17 %
36 $ per ytterligare 100 ärenden
Funktioner
- Obegränsat antal kundtjänstmedarbetare
- 5 000 ärenden ingår
- Livechatt
- Kundtjänst
- Automatiseringstillägg finns tillgängligt
Prova gratis i 7 dagar
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Alla avgifter debiteras i USD. Återkommande och användningsbaserade avgifter faktureras var 30:e dag. Se alla prisalternativ
Recensioner (617)
Gorgias is the single most valuable application in our Shopify technology stack. It has transformed the way we manage customer support by giving us unprecedented visibility into customer issues, helping us identify root causes and significantly reduce support volume over time. What excites me most is Gorgias' continued innovation. Their growing focus on driving sales conversion, in addition to customer support, is positioning the platform as a critical revenue-generating tool. I genuinely cannot imagine operating our customer service organization without it. The value has become so evident that our broader company has expanded its use across Food Service, Quality Assurance, and several other B2B departments.
Thank you for such an incredible review and for sharing the impact Gorgias has had across your organization.
It’s especially rewarding to hear how the platform has helped your team gain deeper visibility into customer issues, address root causes, and reduce support volume over time. We’re also excited that our continued focus on sales and revenue generation is resonating with you.
Seeing Gorgias expand beyond customer service into other areas of your business means a lot to us. Thank you for your trust and continued partnership!
Since the last major update a few weeks ago, the AI agent has improved. The Gaia AI is also incredibly useful at helping improve our performance. Skills is a great new feature, although there is still AI slip where it fails to follow precise instructions and wording - could really do with an option to provide fast feedback given this is in Beta.
Thank you for your thoughtful review and for sharing such detailed feedback!
We’re delighted to hear you’ve noticed the improvements to the AI Agent following the recent updates and that Gaia AI has been helping your team perform even better. It’s also great to know that you’re finding value in Skills as you explore the new capabilities.
We really appreciate your candid feedback about AI occasionally missing precise instructions. As Skills are still in Beta, feedback like yours is incredibly valuable, and we completely understand how a fast feedback option would make refining responses even easier. We’ve shared your suggestion with our Product team as we continue improving the experience.
Thank you again for your support and for helping us make Gorgias better. We’re excited to keep building on these improvements and supporting your team along the way!
A few days in and I already regret the switch.
The Shopify integration is marketed as seamless, but in practice you get basic customer data and past orders - that is all. Live cart visibility was removed in November last year, and their own support did not know this when I asked.
We sell high-end products. Customers regularly ask us to check what is in their cart - whether the parts are compatible, whether anything is missing. Seeing the cart directly from the ticket was the single reason we chose Gorgias. It no longer exists, and nothing in the marketing says so.
Meanwhile the entire focus seems to be on AI. At 1.50 USD per AI conversation I cannot justify switching it on - if customers actually use it, that is a four-figure bill at the end of the month.
If your support depends on seeing what the customer is actually buying, look elsewhere. And if predictable costs matter to you, read the AI pricing very carefully before you commit.
Thank you for taking the time to share your feedback.
We appreciate you bringing these concerns to our attention. You’re correct that the live Shopify cart view is no longer available in the agent sidebar. This change was made to improve the overall performance and reliability of the platform, but we understand that for merchants whose workflows relied on this functionality, it can have a significant impact.
We also appreciate you highlighting your concerns regarding our communication around this change, as well as your experience with AI pricing and Support. Feedback like yours is taken seriously and shared with the appropriate internal teams to help improve both our product and the experience we provide.
A member of our management team will be reaching out to you privately to better understand your use case and discuss your experience in more detail.
Support
Appsupport tillhandahålls av Gorgias Inc..
Resurser
Utvecklare
Lansering
1 mars 2017
Dataåtkomst
Appen behöver tillgång till följande data för att kunna fungera med din butik. Läs mer om anledningen till detta i utvecklarens integritetspolicy .
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