Gorgias
- Priser
-
Från $10/månad. Gratis testversion tillgänglig.
- Höjdpunkter
- Populär bland företag i USA
- Fungerar med de senaste temana
- Betyg
- 4,3 (702)
- Utvecklare
- Gorgias Inc.
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Stärker varumärken att växa genom AI-driven CX
Gorgias stärker e-handelsvarumärken att växa genom AI-driven kundupplevelse. Med Gorgias kan du garantera att du snabbt kan komma igång och undvika den komplexa introduktionen som andra leverantörer erbjuder. Gorgias erbjuder användarna en enda plattform för att hantera alla aspekter av kundsupport, vilket låter agenter fokusera på att driva försäljning.
- Varje konversation, allt på ett ställe: Anslut över 100 appar till Gorgias
- Automatisera din kundsupport: Lätt att ställa in AI för varumärkesanpassade meddelanden.
- Omvandla shoppare till återkommande kunder: Öka GMV med personliga kampanjer
- Skapa, duplicera, redigera och återbetala Shopify-beställningar direkt inom Gorgias
- Infoga automatiskt kunddata direkt från Shopify i dina svar
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- Höjdpunkter
- Populär bland företag i USA
- Fungerar med de senaste temana
Språk
engelska
Denna app finns inte översatt till svenska
Fungerar med
Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ IntegrationsKategorier
Meddelanden i realtid
Automatiserade svar
Anpassning
Kanaler
Automatisering av arbetsflödet
Priser
Starter plan
$10 /månad
0,40 $ för varje ytterligare biljett
- 3 kundsupportagenter
- 50 biljetter per månad ingår
- Live chat
Prova gratis i 7 dagar
Basic plan
$60 /månad
eller $600/år och spara 17 %
40 $ för varje ytterligare 100 biljetter
- Obegränsat med kundsupportagenter
- 300 biljetter per månad ingår
- Live chat
- Kundtjänst
- Tillägg för automation tillgängligt
Prova gratis i 7 dagar
Pro plan
$360 /månad
eller $3,600/år och spara 17 %
36 $ för varje ytterligare 100 biljetter
- Obegränsat med kundsupportagenter
- 2000 biljetter ingår
- Live chat
- Kundtjänst
- Tillägg för automation tillgängligt
Prova gratis i 7 dagar
Advanced plan
$900 /månad
eller $9,000/år och spara 17 %
36 $ för varje ytterligare 100 biljetter
- Obegränsat med kundsupportagenter
- 5000 biljetter ingår
- Live chat
- Kundtjänst
- Tillägg för automation tillgängligt
Prova gratis i 7 dagar
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Alla avgifter debiteras i USD. Återkommande och användningsbaserade avgifter faktureras var 30:e dag. Se alla prisalternativ
Recensioner (702)
After testing the app thoroughly, I have found that while there are some limitations, it's still a great app overall. I highly recommend it due to its intuitive and easy-to-use interface, as well as the great customer support Gorgias provides!
Dear Team,
Thank you so much for taking the time to provide such detailed feedback! We’re delighted to hear that you find our app intuitive and easy to use, and that our customer support team has met your expectations. We also appreciate your insights regarding the app’s limitations, and we’ll take them into account as we work on future improvements.
If you have any further suggestions or need assistance, please feel free to reach out anytime! 🙏
I must've played the customer experience roulette and lost. I have been trying to add phone service to my current subscription and had some questions about setup, but the level of support experience that I'm getting does not reflect the positive reviews here. Since when do you have to follow up to your own questions? I'm very disappointed.
Edit: I had a feeling that this was an isolated case, but they reached out to me, and I was immediately put on the right track. I appreciate that Gorgias really pays attention to its customer base, and I'm happy with the results.
Hello, Team.
We highly appreciate you taking the time to share your experience, and we regret to know about the distress you’ve encountered.
The support you received certainly does not reflect the standard of service we strive to provide.
We understand your concerns and want to ensure you receive the assistance you need. We have offered a call to help resolve your setup questions more effectively. Please let us know about a convenient time in your response to our email, and we will ensure one of our Senior Support Specialists is available to assist you promptly.
Your feedback is invaluable, and we are committed to improving our support services. We appreciate your patience and the opportunity to make things right.
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Updated:
Dear Team,
We're couldn't express how grateful we are to see that you came back and updated your review. We're simply beyond thrilled to learn that our team was able to address your concerns promptly and effectively. At Gorgias, we pride ourselves on our commitment to our customers, and it's wonderful to know that our efforts have made a positive impact on your experience.
We truly appreciate your kind words and are delighted that you're happy with the results. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! 🙏
Great support team. Very knowledgeable. Helped sort out technical issues with great attention to details.
Dear Tulipanes Chile Team,
We pride ourselves on our attention to detail and technical expertise, and it's wonderful to know that these efforts made a positive difference for you.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help! 🙏
It's so frustrating... The pricing structure that they show on their own website is VERY misleading. By moving the sliding bar to tell them how much interactions you expect, it looks like you get 160 tickets a month for $10. This isn't the case. It took me to send customer support a screenshot for them to clarify that it's $10 for 50 tickets then $0.40 per additional ticket. Their justification on this was that the best option is to stay on the $10 a month then pay $44 as that's better than paying $60 a month on the next plan up!
The next option is $60. We are off back to help crunch as we know where we are with billing!
They pride themselves on transparency... Would be good if they started out being honest and transparent from the beginning!
Hello, Fox and Wolf Team.
Thank you for taking the time to share your feedback. We sincerely regret to hear that you found our pricing structure misleading.
We appreciate you pointing out the confusion regarding the sliding scale and ticket pricing. Your feedback is invaluable, and we will ensure it’s brought to our Team to improve our communication. We want our clients to have a clear understanding of what to expect, and we regret that wasn’t the case for you.
Once again, we're truly grateful for your input.
Super happy with Gorgias. The best customer service app for Shopify with easy integrations. The support is great with fast responses and loads of help and resources. Looking forward to implement more AI features.
Hi, Team!
Thank you so much for your wonderful review! 🌟
We're beyond thrilled to hear that you're super-happy with Gorgias, and find it to be the best customer service app for Shopify.
It's fantastic to know that you appreciate our easy integrations, fast responses, and the abundance of help and resources available. We're also looking forward to helping you implement more AI features to further enhance your experience.
Thanks again for your support! 🙏
Support
Gorgias Inc. kan svara på eventuella frågor du har om Gorgias.
Utvecklare
Resurser
Lansering
1 mars 2017
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