Gorgias

Gorgias

Priser
Från  $10/månad. Gratis testversion tillgänglig.
Höjdpunkter
Populär bland företag i USA
Fungerar med de senaste temana
Betyg
4,3 (705)
Utvecklare
Gorgias Inc.

Stärker varumärken att växa genom AI-driven CX

Gorgias stärker e-handelsvarumärken att växa genom AI-driven kundupplevelse. Med Gorgias kan du garantera att du snabbt kan komma igång och undvika den komplexa introduktionen som andra leverantörer erbjuder. Gorgias erbjuder användarna en enda plattform för att hantera alla aspekter av kundsupport, vilket låter agenter fokusera på att driva försäljning.

Gorgias stärker e-handelsvarumärken att växa genom AI-driven kundupplevelse. Med Gorgias kan du garantera att du snabbt kan komma igång och undvika den komplexa introduktionen som andra leverantörer erbjuder. Gorgias erbjuder användarna en enda plattform för att hantera alla aspekter av kundsupport, vilket låter agenter fokusera på att driva försäljning. mer
  • Varje konversation, allt på ett ställe: Anslut över 100 appar till Gorgias
  • Automatisera din kundsupport: Lätt att ställa in AI för varumärkesanpassade meddelanden.
  • Omvandla shoppare till återkommande kunder: Öka GMV med personliga kampanjer
  • Skapa, duplicera, redigera och återbetala Shopify-beställningar direkt inom Gorgias
  • Infoga automatiskt kunddata direkt från Shopify i dina svar

Innehåller automatöversatt text

Visa original
Höjdpunkter
Populär bland företag i USA
Fungerar med de senaste temana

Språk

engelska

Denna app finns inte översatt till svenska

Fungerar med

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Meddelanden i realtid

AI-chattbot, Livechatt, SMS, Chatt för e-post, Sociala medier, Filuppladdningar, Agentanalys, Kundinsikter

Automatiserade svar

Återställning av varukorg, Rabatter, Vanliga frågor (FAQ), Hälsningar, Produktrekommendationer, Snabba svar, Granska förfrågningar, Orderuppdateringar, Korsförsäljning, Merförsäljning

Anpassning

Färg och teckensnitt, Emojis och klistermärken, Chattfönster, Öppettider, Välkomstmeddelanden, Chattknappar, Taggning, Chattuppdrag, Chattflöden, Agent avatar

Kanaler

E-post, SMS, Livechatt, Chattbot, Telefon, Sociala medier, Självbetjäning, Hjälpcenter, Kontaktformulär, Vanliga frågor (FAQ)

Automatisering av arbetsflödet

Automatiska svar, Svarsmallar, AI-svar, Biljetttjänster, Automatisk tilldelning, Regelbaserade utlösare, Taggning, Skräppostidentifiering, Orderspårning

Priser

Starter plan

$10 /månad

0,40 $ för varje ytterligare biljett

  • 3 kundsupportagenter
  • 50 biljetter per månad ingår
  • Live chat

Prova gratis i 7 dagar

Basic plan

$60 /månad

eller $600/år och spara 17 %

40 $ för varje ytterligare 100 biljetter

  • Obegränsat med kundsupportagenter
  • 300 biljetter per månad ingår
  • Live chat
  • Kundtjänst
  • Tillägg för automation tillgängligt

Prova gratis i 7 dagar

Pro plan

$360 /månad

eller $3,600/år och spara 17 %

36 $ för varje ytterligare 100 biljetter

  • Obegränsat med kundsupportagenter
  • 2000 biljetter ingår
  • Live chat
  • Kundtjänst
  • Tillägg för automation tillgängligt

Prova gratis i 7 dagar

Advanced plan

$900 /månad

eller $9,000/år och spara 17 %

36 $ för varje ytterligare 100 biljetter

  • Obegränsat med kundsupportagenter
  • 5000 biljetter ingår
  • Live chat
  • Kundtjänst
  • Tillägg för automation tillgängligt

Prova gratis i 7 dagar

Innehåller automatöversatt text

Visa original

Alla avgifter debiteras i USD. Återkommande och användningsbaserade avgifter faktureras var 30:e dag. Se alla prisalternativ

Recensioner (705)

Helhetsomdöme
4,3
Antal per omdömesnivå
  • 85 % av omdömena har 5 stjärnor
  • 5 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 8 % av omdömena har 1 stjärnor
12 september 2024

After testing the app thoroughly, I have found that while there are some limitations, it's still a great app overall. I highly recommend it due to its intuitive and easy-to-use interface, as well as the great customer support Gorgias provides!

Customflags.com
USA
28 dagar användning av appen
Gorgias Inc. svarade 16 september 2024

Dear Team,

Thank you so much for taking the time to provide such detailed feedback! We’re delighted to hear that you find our app intuitive and easy to use, and that our customer support team has met your expectations. We also appreciate your insights regarding the app’s limitations, and we’ll take them into account as we work on future improvements.

If you have any further suggestions or need assistance, please feel free to reach out anytime! 🙏

29 oktober 2024

Review stars is based on SUPPORT TEAM only!
Its fairly seamless to install. Seems ok but have only recently installed.
But the experience with their help desk is absolutely terrible today.
Started off with 'Joeferson' who was somewhat a help with delayed responses. Then Sharmaine comes in after 30 mins saying she needs a min to catch up. ok no problems, thinking we only got 1 step in so wont take long. 25 mins later I ask if she is still there with a reply so basic it was ridiculous. Replied with the obvious of 'yes I have'. I ask has it really take an hour for you to tell me the code needs to be on every page i was it installed? (face palm).
The asks me for a screen shot of the theme where I installed the code... ummm its not installed on the theme, surely you should know this? she replied with 'yes the content section, my bad!' wow... just wow.
anyway a hour later she replies saying it to complex for them and they need the email team to do it, but dont worry, the team will continue trouble shooting!
Over an hour wasted only to be told its to complex. Mind you this is only for the control center to be added to the website (what should be a simple issue). for an app that came recommended from my business coach, I think ill be asking for new recommendations because the support team they have on today don't know left from right.
I dont normally leave reviews, especially like this one. I know most app support teams jump from customer to customer but oh my gosh.
Extremely disappointed.

Get After It
Australien
5 dagar användning av appen
Gorgias Inc. svarade 30 oktober 2024

Hi there!
We regret the poor experience you had due to the delayed response time, and we apologize for any inconvenience this caused. We've followed up with you via email to provide further assistance and ensure your issue is resolved. Thank you for sharing your feedback—it helps us improve our service.

14 oktober 2024

The HelpDesk | Customer Support app has been a game-changer for my Shopify store! Managing customer inquiries used to be a challenge, especially with limited team capacity, but this app streamlined everything.

neuraband
USA
6 dagar användning av appen
Gorgias Inc. svarade 17 oktober 2024

Thank you so much for the fantastic review!
We're thrilled to hear that our platform has made managing customer inquiries easier for your Shopify store. We're here to keep things running smoothly for you! 😊

17 september 2024

It's so frustrating... The pricing structure that they show on their own website is VERY misleading. By moving the sliding bar to tell them how much interactions you expect, it looks like you get 160 tickets a month for $10. This isn't the case. It took me to send customer support a screenshot for them to clarify that it's $10 for 50 tickets then $0.40 per additional ticket. Their justification on this was that the best option is to stay on the $10 a month then pay $44 as that's better than paying $60 a month on the next plan up!
The next option is $60. We are off back to help crunch as we know where we are with billing!
They pride themselves on transparency... Would be good if they started out being honest and transparent from the beginning!

FOX & WOLF
Spanien
3 dagar användning av appen
Gorgias Inc. svarade 20 september 2024

Hello, Fox and Wolf Team.

Thank you for taking the time to share your feedback. We sincerely regret to hear that you found our pricing structure misleading.

We appreciate you pointing out the confusion regarding the sliding scale and ticket pricing. Your feedback is invaluable, and we will ensure it’s brought to our Team to improve our communication. We want our clients to have a clear understanding of what to expect, and we regret that wasn’t the case for you.

Once again, we're truly grateful for your input.

Redigerat 12 juni 2024

I must've played the customer experience roulette and lost. I have been trying to add phone service to my current subscription and had some questions about setup, but the level of support experience that I'm getting does not reflect the positive reviews here. Since when do you have to follow up to your own questions? I'm very disappointed.

Edit: I had a feeling that this was an isolated case, but they reached out to me, and I was immediately put on the right track. I appreciate that Gorgias really pays attention to its customer base, and I'm happy with the results.

SewHungryhippie
USA
Nästan 2 år användning av appen
Gorgias Inc. svarade 12 juni 2024

Hello, Team.

We highly appreciate you taking the time to share your experience, and we regret to know about the distress you’ve encountered.

The support you received certainly does not reflect the standard of service we strive to provide.

We understand your concerns and want to ensure you receive the assistance you need. We have offered a call to help resolve your setup questions more effectively. Please let us know about a convenient time in your response to our email, and we will ensure one of our Senior Support Specialists is available to assist you promptly.

Your feedback is invaluable, and we are committed to improving our support services. We appreciate your patience and the opportunity to make things right.

***************************************

Updated:

Dear Team,

We're couldn't express how grateful we are to see that you came back and updated your review. We're simply beyond thrilled to learn that our team was able to address your concerns promptly and effectively. At Gorgias, we pride ourselves on our commitment to our customers, and it's wonderful to know that our efforts have made a positive impact on your experience.

We truly appreciate your kind words and are delighted that you're happy with the results. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! 🙏

Support

Gorgias Inc. kan svara på eventuella frågor du har om Gorgias.

Utvecklare

Gorgias Inc.

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

Lansering

1 mars 2017

Fler appar som den här

4,7 av 5 stjärnor 1922 recensioner totalt Gratisplan tillgänglig
Erbjud utmärkt service med AI-chattbotar, livechatt och helpdesk
5,0 av 5 stjärnor 308 recensioner totalt Gratisplan tillgänglig
Livechatt & FAQ-app. Livechatt-inkorg för kundchattstöd
4,9 av 5 stjärnor 774 recensioner totalt Gratis att installera
Omnikanalsupport med Helpdesk, FAQ, över FB, Ins, WhatsApp

Vill du lägga till en app?

Prova Shopify gratis i 3 dagar