Gorgias

Gorgias

Priser
Från  $10/månad. Gratis testversion tillgänglig.
Höjdpunkter
Populär bland företag i USA
Fungerar med de senaste temana
Betyg
4,3 (699)
Utvecklare
Gorgias Inc.

Skapa 5-stjärniga kundupplevelser, en konversation i taget.

Gorgias är en kundupplevelseplattform som kombinerar alla dina supportkanaler i en inkorg. Varje interaktion är kopplad till relevant kunddata hämtad direkt från Shopify. Dessutom integrerar den med över 100 appar. Oavsett storleken på din butik kan Gorgias omedelbart hantera alla dina supportärenden med smart automatisering och AI, vilket gör ditt supportteam och dina kunder glada.

Gorgias är en kundupplevelseplattform som kombinerar alla dina supportkanaler i en inkorg. Varje interaktion är kopplad till relevant kunddata hämtad direkt från Shopify. Dessutom integrerar den med över 100 appar. Oavsett storleken på din butik kan Gorgias omedelbart hantera alla dina supportärenden med smart automatisering och AI, vilket gör ditt supportteam och dina kunder glada. mer
  • Omnichannel: Förenar e-post, chatt, röst, TikTok, Instagram och mer i en inkorg
  • Orderhantering: Redigera, återbetala, duplicera och avbryt beställningar direkt på Gorgias
  • Snabba svar: Lös frågor snabbt med AI-driven ärendehantering
  • Datastyrd: Lär dig hur ditt supportteam genererar försäljning med Revenue Statistics
  • Erbjud 24/7 support: Svara på vanliga frågor med ett hjälpcenter, chatt och webbkampanjer

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Höjdpunkter
Populär bland företag i USA
Fungerar med de senaste temana

Meddelanden i realtid

Agentanalys, AI-chattbot, Kundinsikter, Chatt för e-post, Filuppladdningar, Livechatt, SMS, Sociala medier

Automatiserade svar

Återställning av varukorg, Korsförsäljning, Rabatter, Vanliga frågor (FAQ), Hälsningar, Orderuppdateringar, Produktrekommendationer, Snabba svar, Granska förfrågningar, Merförsäljning

Anpassning

Agent avatar, Öppettider, Chattuppdrag, Chattknappar, Chattflöden, Chattfönster, Färg och teckensnitt, Emojis och klistermärken, Taggning, Välkomstmeddelanden

Lansering

1 mars 2017

Språk

engelska

Denna app finns inte översatt till svenska

Fungerar med

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Priser

Startplan

$10 /månad

$0.40 för varje ytterligare ärende

  • 3 kundsupportagenter
  • 50 ärenden per månad ingår
  • Livechatt

Prova gratis i 7 dagar

Grundplan

$60 /månad

eller $600/år och spara 17 %

$40 för varje ytterligare 100 ärenden

  • Obegränsade kundsupportagenter
  • 300 ärenden per månad ingår
  • Livechatt
  • Kundservice
  • Tillägg för automatisering tillgängligt

Prova gratis i 7 dagar

Pro-plan

$360 /månad

eller $3,600/år och spara 17 %

$36 för varje ytterligare 100 ärenden

  • Obegränsade kundsupportagenter
  • 2000 ärenden ingår
  • Livechatt
  • Kundservice
  • Tillägg för automatisering tillgängligt

Prova gratis i 7 dagar

Avancerad plan

$900 /månad

eller $9,000/år och spara 17 %

$36 för varje ytterligare 100 ärenden

  • Obegränsade kundsupportagenter
  • 5000 ärenden ingår
  • Livechatt
  • Kundservice
  • Tillägg för automatisering tillgängligt

Prova gratis i 7 dagar

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Alla avgifter debiteras i USD. Återkommande och användningsbaserade avgifter faktureras var 30:e dag. Se alla prisalternativ

Recensioner (699)

Helhetsomdöme
4,3
Antal per omdömesnivå
  • 85 % av omdömena har 5 stjärnor
  • 5 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 8 % av omdömena har 1 stjärnor
Redigerat 12 juni 2024

I must've played the customer experience roulette and lost. I have been trying to add phone service to my current subscription and had some questions about setup, but the level of support experience that I'm getting does not reflect the positive reviews here. Since when do you have to follow up to your own questions? I'm very disappointed.

Edit: I had a feeling that this was an isolated case, but they reached out to me, and I was immediately put on the right track. I appreciate that Gorgias really pays attention to its customer base, and I'm happy with the results.

SewHungryhippie
USA
Nästan 2 år användning av appen
Gorgias Inc. svarade 12 juni 2024

Hello, Team.

We highly appreciate you taking the time to share your experience, and we regret to know about the distress you’ve encountered.

The support you received certainly does not reflect the standard of service we strive to provide.

We understand your concerns and want to ensure you receive the assistance you need. We have offered a call to help resolve your setup questions more effectively. Please let us know about a convenient time in your response to our email, and we will ensure one of our Senior Support Specialists is available to assist you promptly.

Your feedback is invaluable, and we are committed to improving our support services. We appreciate your patience and the opportunity to make things right.

***************************************

Updated:

Dear Team,

We're couldn't express how grateful we are to see that you came back and updated your review. We're simply beyond thrilled to learn that our team was able to address your concerns promptly and effectively. At Gorgias, we pride ourselves on our commitment to our customers, and it's wonderful to know that our efforts have made a positive impact on your experience.

We truly appreciate your kind words and are delighted that you're happy with the results. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! 🙏

16 april 2024

The team at Gorgias is incredibly transparent and open to feedback, as they tailor their strategic plan and developments around the needs of their clientele. Since we switched to Gorgias at the beginning of 2021, we've been through large changes in ticket volume and the size of our support team has varied. Gorgias has been a stable platform for us throughout those changes and the flexibility and functionality are a huge value add for us. If you are a scaling support team looking for a helpdesk that can do it all - and is run by a team focused on your needs and open to feedback - I cannot recommend Gorgias more!

Rumpl
USA
Mer än 3 år användning av appen
Gorgias Inc. svarade 18 april 2024

Dear Rumpl Team,

Thank you so much for taking the time to share your positive experiences with Gorgias. 🙏

We are thrilled to hear how our platform has supported your Team through significant changes in both ticket volume and team size.

At Gorgias, we pride ourselves on our ability to adapt and evolve based on the feedback and needs of our clients, and it's incredibly gratifying to know that this aspect of our service has stood out to you.

We're committed to continuing to provide you and your Team with the best possible support and to keep enhancing our platform to meet your evolving needs. Should you have any more feedback or require further assistance, please don't hesitate to reach out.

We're sincerely grateful for your trust and recommendation. We look forward to having you on board for a long time! ✨

7 maj 2024

The Gorgias Support is amazing, always here to help and try to find all the possible solution to help us.

All the features proposed by Gorgias are user-friendly and easy to use.

© 2024 Charriol
Schweiz
Nästan 2 år användning av appen
Gorgias Inc. svarade 8 maj 2024

Thank you so much for your kind words, Team! 🙏

We're thrilled to hear that you've had such a positive experience with our Support team and our platform's features, as well. Providing top-notch service and ensuring that our features are user-friendly are top priorities for us, so it's fantastic to hear that we've been able to meet your expectations in these areas.

We're here for you whenever you need assistance, and we'll continue to work even harder to provide you with the best possible experience. Thank you for joining us! ✨

13 juni 2024

Great support team. Very knowledgeable. Helped sort out technical issues with great attention to details.

Tulipanes Chile
Chile
Mer än 3 år användning av appen
Gorgias Inc. svarade 17 juni 2024

Dear Tulipanes Chile Team,

We pride ourselves on our attention to detail and technical expertise, and it's wonderful to know that these efforts made a positive difference for you.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help! 🙏

24 maj 2024

Super happy with Gorgias. The best customer service app for Shopify with easy integrations. The support is great with fast responses and loads of help and resources. Looking forward to implement more AI features.

Dea Kudibal
Danmark
Ungefär ett år användning av appen
Gorgias Inc. svarade 27 maj 2024

Hi, Team!

Thank you so much for your wonderful review! 🌟

We're beyond thrilled to hear that you're super-happy with Gorgias, and find it to be the best customer service app for Shopify.

It's fantastic to know that you appreciate our easy integrations, fast responses, and the abundance of help and resources available. We're also looking forward to helping you implement more AI features to further enhance your experience.

Thanks again for your support! 🙏

Support

Gorgias Inc. kan svara på eventuella frågor du har om Gorgias.

Utvecklare

Gorgias Inc.

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

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