Gorgias: Helpdesk, Chat & FAQ
- Fiyatlandırma
-
Aylık $10 başlangıç fiyatıyla. Ücretsiz deneme kullanılabilir.
- Öne çıkanlar
- Amerika Birleşik Devletleri'ndeki işletmeler arasında popüler
- Doğrudan Shopify yöneticisinde kullanım
- En yeni temalarla çalışır
- Puan
- 4,2 (558)
- Geliştirici
- Gorgias Inc.
Öne çıkan görsel galerisi
Streamline your customer experience with automation and AI
Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels!
- All support channels in one place: email, chat, social, voice, and SMS
- Enable customers to self-serve support with FAQ and Order Management
- Full ticket resolutions in your brand’s tone of voice thanks to AI Agent
- Connect with 100+ ecommerce-specific app integrations for unified customer data
- Increased conversions with AI-powered product recommendations & chat campaigns
- Öne çıkanlar
- Amerika Birleşik Devletleri'ndeki işletmeler arasında popüler
- Doğrudan Shopify yöneticisinde kullanım
- En yeni temalarla çalışır
Diller
İngilizce
Bu uygulama şu dile çevrilmedi:Türkçe
Şunlarla birlikte çalışır:
- Ödeme
- Shopify Flow
- Klaviyo
- Yotpo
- Attentive
- Recharge
- Aircall
- 20+ Integrations
Kategoriler
Gerçek zamanlı mesajlaşma
Otomatik yanıtlar
Fiyatlandırma
Starter plan
$10 /ay
$0.40 per each additional ticket
- 3 customer support agents
- 50 tickets per month included
- Live chat
7 günlük ücretsiz deneme
Basic plan
$60 /ay
veya yılda $600 ödeyin ve %17 tasarruf edin
$40 per each additional 100 tickets
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- Automation add-on available
7 günlük ücretsiz deneme
Pro plan
$360 /ay
veya yılda $3,600 ödeyin ve %17 tasarruf edin
$36 per each additional 100 tickets
- Unlimited customer support agents
- 2000 tickets included
- Live chat
- Customer service
- Automation add-on available
7 günlük ücretsiz deneme
Advanced plan
$900 /ay
veya yılda $9,000 ödeyin ve %17 tasarruf edin
$36 per each additional 100 tickets
- Unlimited customer support agents
- 5000 tickets included
- Live chat
- Customer service
- Automation add-on available
7 günlük ücretsiz deneme
Tüm ücretler USD cinsinden faturalandırılır. Yinelenen ve kullanıma dayalı ücretler 30 günde bir faturalandırılır. Tüm fiyatlandırma seçeneklerini göster
Değerlendirmeler (558)
Joaquin was a huge help in answering all my questions effectively and quickly. Guiding me through step by step. Very helpful! Highly recommend!
Thank you so much for your kind words! We're proud to hear that Joaquin was able to assist you effectively and guide you through everything step by step. Providing clear and helpful support is something we truly value, and it means a lot to know that you had a positive experience.
If you ever need anything else, we’re always here to help. We appreciate your recommendation and your support! 🫶🏻
The service lacks a proper spam filter. I can’t block email addresses or mark emails as spam. Additionally, I’ve been getting charged twice for months, paying €160 monthly instead of the expected amount. Unfortunately, I can’t recommend it.
Hi Team Hauttief!
We’re sorry to hear about your experience and appreciate your feedback.
Regarding the spam tickets, Gorgias mirrors your email inbox, but we recommend enabling the Auto-Close Spam Emails rule to better manage irrelevant emails. We sent you more details about this via email to help you improve the handling of spam tickets.
As for the billing issue, our team has reached out with a detailed explanation and is assisting you further.
Thank you for the opportunity to address your concerns!
Für uns ist Gorgias eines der besten Tools, die wir je in Verbindung mit Shopify eingesetzt haben. Es hilft uns enorm dabei, Kundenanfragen schnell und effizient zu beantworten. Besonders beeindruckend ist der integrierte AI-Bot, der viele Tickets bereits eigenständig löst und nur dann an das Support-Team weitergibt, wenn menschliches Eingreifen erforderlich ist. Das spart uns wertvolle Zeit und steigert die Effizienz unseres gesamten Kundenservices enorm. Zudem bietet Gorgias noch zahlreiche weitere Funktionen und Möglichkeiten, von denen wir aktuell erst einen Bruchteil nutzen – hier steckt noch viel Potenzial für die Zukunft! Absolute Empfehlung von uns!
Vielen Dank für Ihre fantastische 5-Sterne-Bewertung! 🌟
Wir freuen uns riesig, wie wertvoll Gorgias für Ihren Shopify-Shop ist und dass unser KI-Bot und unsere Automatisierungsfunktionen Ihrem Team helfen, Zeit zu sparen und Kunden noch effizienter zu bedienen. Es ist großartig zu wissen, dass Sie bereits großartige Ergebnisse erzielen – und noch spannender, dass noch viel Potenzial in der Zukunft steckt! 🚀
Wir unterstützen Sie bei jedem Schritt, während Sie Gorgias erkunden und optimal nutzen. Nochmals vielen Dank für Ihre Empfehlung und dafür, dass Sie Teil der Gorgias-Community sind!
Love gorgias, makes customer service seamless and easy!
Joaquin was very helpful with providing instructions for the domain verification, as we were experiencing issues with this. Cannot thank Joaquin enough for being so helpful!
Hi Sophie,
Thank you so much for your kind words! 🌟
We're thrilled to hear that Gorgias has made customer service seamless and easy for you. Joaquin will be delighted to know his assistance with domain verification was so helpful. If you ever need anything else, don’t hesitate to reach out—we’re here for you. 😊
Impossible to get in touch with their support. Too much AI and automation sometimes doesn't work :)
Hey EzSpace, we're sorry to hear about your experience!
You can reach our Support team through both Chat and Email. We use AI to help get the necessary information or troubleshooting steps to you faster, so you don't have to wait for the Support team if it's something easily solvable.
If our AI Agent isn't quite satisfactorily replying to your questions or can't sort out your issue, you can always ask it to hand over to a human, and it will do so. Then, our team will jump in to support!
We've also reached out to you via email to provide further assistance, and hope we can turn your experience around.
Destek
Uygulama desteği Gorgias Inc. tarafından sağlanmaktadır.
Kaynaklar
Geliştirici
Yayınlanma
1 Mart 2017
Veri erişimi
Bu uygulamanın mağazanızda kullanılabilmesi için aşağıdaki verilere erişmesi gerekir. Nedenini geliştiriciningizlilik politikası belgesinden öğrenin.
Kişisel verileri görüntüleme:
Müşteriler, mağaza sahibi, içerik sağlayıcıları
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Müşteriler
Ad, E-posta adresi, Telefon numarası, Fiziksel adres, Geolocation, IP adresi, Tarayıcı ve işletim sistemi
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Mağaza sahibi
Ad, E-posta adresi, Telefon numarası, Fiziksel adres
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Içerik sağlayıcıları
E-posta adresi, IP adresi, Tarayıcı ve işletim sistemi
Mağaza verilerini görüntüleme ve yönetme:
Müşteriler, ürünler, siparişler, indirimler, Online Mağaza
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Müşterileri düzenleyin
Müşteri verileri
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Ürünleri görüntüleyin
Envanter, ürünler, or koleksiyonlar
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Siparişleri düzenleyin
Taslak siparişler, sipariş gönderimleri, sipariş düzenlemeleri, or tüm sipariş ayrıntıları
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İndirimleri Görüntüleyin ve Senkronize Edin
Indirim kodları ve promosyonlar
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Online Mağazanızı düzenleyin
Online Mağazanızdaki sayfalar, Online Mağazanızdaki komut dosyası etiketleri, or tema
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