Gorgias: AI, Helpdesk & Chat
- 定价
-
$10/月起。 提供免费试用。
- 深受您的同类商店的喜爱
- 位于美国
- 评分
- 4.2 (613)
- 开发人员
- Gorgias Inc.
配图图库
专为品牌打造的领先 AI 对话式商务平台
Gorgias 专为电子商务而构建，它将强大的服务台系统与对话式 AI 相结合，可在整个购物旅程中提升客户体验。 该平台提供由 AI 驱动的客户服务，可帮助品牌大规模地提供支持、推动销售并重新吸引购物者。自动化处理高容量的客户支持请求、实现便捷的自助服务，并将具有重大影响力的对话分配给人工团队——所有这些操作均可通过一个统一的平台完成，支持电子邮件、聊天、社交媒体、语音和短信渠道。
- 专为规模化业务打造的服务台：在统一的收件箱中管理所有客户对话
- 自动解决工单：AI 代理处理端到端支持
- AI 购物助手：实时推荐产品并引导购物者
- 统一的商务技术栈：100 多种集成选项，助力整个客户旅程
- 极具操作性的分析：将客户对话转化为有助于提高收入的洞察
包含自动翻译的文本
- 深受您的同类商店的喜爱
- 位于美国
语言
英语
这款应用未翻译成简体中文
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类别
定价
选择最适合您业务的套餐。
Starter 套餐
$10 /月
每增加 1 张工单收费 0.40 美元
特色功能
- 3 名客户支持人员
- 每月包含 50 张工单
- 实时聊天
7 天免费试用
Basic 套餐
$60 /月
或 $600/年（可节省 17%）
每增加 100 张工单收费 40 美元
特色功能
- 不限数量的客户支持人员
- 每月包含 300 张工单
- 实时聊天
- 客户服务
- 提供自动化附加组件
7 天免费试用
Pro 套餐
$360 /月
或 $3,600/年（可节省 17%）
每增加 100 张工单收费 36 美元
特色功能
- 不限数量的客户支持人员
- 包含 2000 张工单
- 实时聊天
- 客户服务
- 提供自动化附加组件
7 天免费试用
Advanced 套餐
$900 /月
或 $9,000/年（可节省 17%）
每增加 100 张工单收费 36 美元
特色功能
- 不限数量的客户支持人员
- 包含 5000 张工单
- 实时聊天
- 客户服务
- 提供自动化附加组件
7 天免费试用
包含自动翻译的文本
所有费用均以USD结算。 定期费用和基于使用情况的费用每 30 天收取一次。 查看所有定价选项
评论 (613)
I love gorgias, We have been using it as a company for 3+ years now, Its a great software! The only thing I would like to see better is better customer support and quarterly check in's from a rep. Theres so much the app can do and I am not a tech savy person so it would help a lot. If you're good at figuring things out this is a phenomenal software.
Thank you for your kind review and for being a Gorgias customer for over three years! We’re thrilled to hear that you’ve had such a positive experience with the platform.
We also appreciate your feedback. Gorgias offers a wide range of capabilities, and we understand it can sometimes feel overwhelming when you’re trying to get the most out of everything it has to offer. Whenever you need a hand, our Support team is available 24/7 to answer questions, guide you through features, or jump on a troubleshooting call when needed.
Thank you again for your continued trust and support. We’re grateful to have you as part of the Gorgias community!
I have been using Gorgias for 5 years now and I can't say enough amazing things about the platform. The CS is always helpful and the AI Agent is a game changer. The team is super helpful with setup and making sure we are optimizing the platform. We love Gorgias!
Thank you so much for your incredible review and for being with Gorgias for the past five years!
Hearing that Gorgias has continued to deliver value for your team over such a long time means a lot to us. We’re especially happy to know that our Customer Support team, AI Agent, and onboarding specialists have all played a part in helping you get the most out of the platform.
Your trust and partnership truly mean the world to us. Thank you for being part of the Gorgias community. We’re excited to continue supporting your team for many years to come!
8 figure founder here -- avoid this product like the plague.
The worst support and customer service you will ever receive.
The moment our contract ends, we'll be switching to Richpanel.
After paying for thousands for a "white glove" onboarding experience, our rep incorrectly turned the AI agent live, which began replying to all of our customers in off-brand, unhelpful messaging. Hundreds of messages, hundreds of customer experiences ruined. The rep took the blame, but Gorgias refused to refund us a single penny.
It's a crap product, and I hope this review saves at least one company from going with them. Good luck.
Thank you for taking the time to share your feedback, Highland team. We’re sorry to hear that your experience with Gorgias did not meet your expectations, particularly during onboarding.
We take concerns like yours seriously, and feedback about both our product and customer experience is shared directly with the appropriate internal teams to help drive improvements. While we’re disappointed to hear that we’ve lost your trust, we appreciate you bringing these concerns to our attention.
A member of our management team will also be reaching out to you privately to better understand what happened and discuss your experience in more detail.
支持
应用支持由 Gorgias Inc. 提供。
开发人员
推出日期
2017年3月1日
数据访问
这个应用需要获得以下数据的访问权限，才能在您的商店中运行。 如需了解原因，请查阅开发人员的隐私政策 。
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