Gorgias
- 定价
-
$10/月起。 提供免费试用。
- 亮点
- 深受美国商家喜爱
- 适用于最新模板
- 评分
- 4.3 (707)
- 开发人员
- Gorgias Inc.
配图图库
通过 AI 驱动的 CX 使品牌增长
Gorgias 通过 AI 驱动的客户体验帮助电商品牌增长。 使用 Gorgias,您可以保证快速设置,并避免其他提供商复杂的入职流程。Gorgias 为用户提供一个单一平台来管理客户支持的每一个方面,使代理能够专注于推动销售。
- 所有对话,统统在一个地方:将 100+ 应用连接到 Gorgias
- 自动化您的客户支持:易于设置的 AI,用于品牌消息传递。
- 将购物者转变为回头客:通过个性化活动增加 GMV
- 在 Gorgias 内直接创建、复制、编辑和退款 Shopify 订单
- 自动将 Shopify 中的客户数据直接插入到您的回复中
包含自动翻译的文本
- 亮点
- 深受美国商家喜爱
- 适用于最新模板
语言
英语
这款应用未翻译成简体中文
适配以下产品:
Shopify Flow, 结账, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations定价
入门计划
$10 /月
每增加一张票据收费 $0.40
- 3 名客户支持代理
- 每月包含 50 张票据
- 实时聊天
7 天免费试用
基础计划
$60 /月
或 $600/年(可节省 17%)
每增加 100 张票据收费 $40
- 无限客户支持代理
- 每月包含 300 张票据
- 实时聊天
- 客户服务
- 可用自动化附加组件
7 天免费试用
专业计划
$360 /月
或 $3,600/年(可节省 17%)
每增加 100 张票据收费 $36
- 无限客户支持代理
- 包含 2000 张票据
- 实时聊天
- 客户服务
- 可用自动化附加组件
7 天免费试用
高级计划
$900 /月
或 $9,000/年(可节省 17%)
每增加 100 张票据收费 $36
- 无限客户支持代理
- 包含 5000 张票据
- 实时聊天
- 客户服务
- 可用自动化附加组件
7 天免费试用
评论 (707)
We are updating our review as a warning to those considering Gorgias. After we left their platform, we endeavored to remove what is ours off of their platform per Privacy Concerns. Gorgias, once again, rather than addressing our concerns and working with us to resolve this very serious matter, is, in response, sending us form letters and sending us in circles (We have had other privacy concerns with them. See remainder of our review below). Buyer beware. Read their TOS to compare and to make decisions before signing onto their platform.
We were with Gorgias for around 4 years. They were good in the beginning--had good support and the platform worked as it should. But, in this past year two we grew very disgruntled with them and could not wait for our term agreement to end with them. Reasons: they are very over-priced, their support is spotty (they have cut way back on support in the past couple of years) and they send you in circles, often not resolving the issue. We paid for their phone add-on and it never worked, despite many support tickets. The phone didn't ring to us, it glitched a lot, it was terrible. The platform itself is "noisy." And, one thing users should be very aware of: IF you forward an email from Gorgias to another person and then email the original sender your forwarded email will go to the original person! This is a nightmare for customer service. They did not listen to my complaint about this and sent me in endless circles, which is what they do. They tried to tell me Google does this, but it does not. Their fix? You have to manually erase the messages that fall below the one you are sending, which includes any forwarded messages. As a busy brand, I can tell you, remembering to comb my emails to make sure I haven't forwarded anything when answering back does not happen. What happens? Customers can see what you wrote in forwarded emails and it might not be something you want them to be privy to. We are so very glad to be done with Gorgias. We have moved away from Gorgias, and on to a better platform, that offers excellent customer service without any of these issues and is a lot less pricey.
Thank you for sharing your honest and detailed feedback, ThumbPro!
We're sorry to hear that your experience with our platform and support did not meet your expectations. We take feedback like yours seriously and are committed to making improvements to better support our customers' needs.
After testing the app thoroughly, I have found that while there are some limitations, it's still a great app overall. I highly recommend it due to its intuitive and easy-to-use interface, as well as the great customer support Gorgias provides!
Dear Team,
Thank you so much for taking the time to provide such detailed feedback! We’re delighted to hear that you find our app intuitive and easy to use, and that our customer support team has met your expectations. We also appreciate your insights regarding the app’s limitations, and we’ll take them into account as we work on future improvements.
If you have any further suggestions or need assistance, please feel free to reach out anytime! 🙏
Review stars is based on SUPPORT TEAM only!
Its fairly seamless to install. Seems ok but have only recently installed.
But the experience with their help desk is absolutely terrible today.
Started off with 'Joeferson' who was somewhat a help with delayed responses. Then Sharmaine comes in after 30 mins saying she needs a min to catch up. ok no problems, thinking we only got 1 step in so wont take long. 25 mins later I ask if she is still there with a reply so basic it was ridiculous. Replied with the obvious of 'yes I have'. I ask has it really take an hour for you to tell me the code needs to be on every page i was it installed? (face palm).
The asks me for a screen shot of the theme where I installed the code... ummm its not installed on the theme, surely you should know this? she replied with 'yes the content section, my bad!' wow... just wow.
anyway a hour later she replies saying it to complex for them and they need the email team to do it, but dont worry, the team will continue trouble shooting!
Over an hour wasted only to be told its to complex. Mind you this is only for the control center to be added to the website (what should be a simple issue). for an app that came recommended from my business coach, I think ill be asking for new recommendations because the support team they have on today don't know left from right.
I dont normally leave reviews, especially like this one. I know most app support teams jump from customer to customer but oh my gosh.
Extremely disappointed.
Hi there!
We regret the poor experience you had due to the delayed response time, and we apologize for any inconvenience this caused. We've followed up with you via email to provide further assistance and ensure your issue is resolved. Thank you for sharing your feedback—it helps us improve our service.
The HelpDesk | Customer Support app has been a game-changer for my Shopify store! Managing customer inquiries used to be a challenge, especially with limited team capacity, but this app streamlined everything.
Thank you so much for the fantastic review!
We're thrilled to hear that our platform has made managing customer inquiries easier for your Shopify store. We're here to keep things running smoothly for you! 😊
stay away. nothing works - waste of time! support is horrible!
Thank you for your feedback, Titan! We’re truly sorry to hear about your experience. We value your input and are committed to making things right. Our team has reached out to you via email with a solution and to offer further assistance. We hope to have the opportunity to turn your experience around.
支持
应用支持由 Gorgias 提供。
开发人员
推出日期
2017年3月1日