Gorgias
配图图库
亮点
-
位于美国
Create 5-star customer experiences, one conversation at a time.
Gorgias is a customer experience platform that combines all your support channels into one inbox. Every interaction is attached to relevant customer data pulled straight from Shopify. Plus, it integrates with 100+ apps. No matter your store size, Gorgias can instantly handle all your support tickets with smart automation and AI, making your support team and customers happy.
- Omnichannel: Unify email, chat, voice, TikTok, Instagram & more in one inbox
- Order management: Edit, refund, duplicate, and cancel orders on Gorgias directly
- Fast responses: Resolve questions promptly using AI-powered ticket management
- Data-driven: Learn how your support team generates sales with Revenue Statistics
- Offer 24/7 support: Answer FAQs with a Help Center, chat & website campaigns
包含未翻译的文本
定价
Starter plan
$10 /月
$0.40 per each additional ticket
- 3 customer support agents
- 50 tickets per month included
- Live chat
7 天免费试用
Basic plan
$60 /月
或 $600/年（可节省 17%）
$40 per each additional 100 tickets
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- Automation add-on available
7 天免费试用
Pro plan
$360 /月
或 $3,600/年（可节省 17%）
$36 per each additional 100 tickets
- Unlimited customer support agents
- 2000 tickets included
- Live chat
- Customer service
- Automation add-on available
7 天免费试用
Advanced plan
$900 /月
或 $9,000/年（可节省 17%）
$36 per each additional 100 tickets
- Unlimited customer support agents
- 5000 tickets included
- Live chat
- Customer service
- Automation add-on available
7 天免费试用
Starter plan
$10 /月
$0.40 per each additional ticket
- 3 customer support agents
- 50 tickets per month included
- Live chat
7 天免费试用
Basic plan
$60 /月
或 $600/年（可节省 17%）
$40 per each additional 100 tickets
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- Automation add-on available
7 天免费试用
Pro plan
$360 /月
或 $3,600/年（可节省 17%）
$36 per each additional 100 tickets
- Unlimited customer support agents
- 2000 tickets included
- Live chat
- Customer service
- Automation add-on available
7 天免费试用
Advanced plan
$900 /月
或 $9,000/年（可节省 17%）
$36 per each additional 100 tickets
- Unlimited customer support agents
- 5000 tickets included
- Live chat
- Customer service
- Automation add-on available
7 天免费试用
690 条评论
The team at Gorgias is incredibly transparent and open to feedback, as they tailor their strategic plan and developments around the needs of their clientele. Since we switched to Gorgias at the beginning of 2021, we've been through large changes in ticket volume and the size of our support team has varied. Gorgias has been a stable platform for us throughout those changes and the flexibility and functionality are a huge value add for us. If you are a scaling support team looking for a helpdesk that can do it all - and is run by a team focused on your needs and open to feedback - I cannot recommend Gorgias more!
Dear Rumpl Team,
Thank you so much for taking the time to share your positive experiences with Gorgias. 🙏
We are thrilled to hear how our platform has supported your Team through significant changes in both ticket volume and team size.
At Gorgias, we pride ourselves on our ability to adapt and evolve based on the feedback and needs of our clients, and it's incredibly gratifying to know that this aspect of our service has stood out to you.
We're committed to continuing to provide you and your Team with the best possible support and to keep enhancing our platform to meet your evolving needs. Should you have any more feedback or require further assistance, please don't hesitate to reach out.
We're sincerely grateful for your trust and recommendation. We look forward to having you on board for a long time! ✨
So grateful for the quick and responsive support team at Gorgias!
We're delighted to hear that you've had a positive experience with our Support Team!
Providing prompt and helpful assistance is a top priority for us at Gorgias. Thank you for your kind words and for recognizing our efforts. If you ever need further assistance or have any questions, please don't hesitate to reach out.
Thanks once again for this 🌟 review!
Great customer service platform for e-commerce, outstanding customer service and a lot of useful and helpful content!
Hi Guud Woman!
Thank you so much for your wonderful review! 🫶🏻
We're happy to hear that you're enjoying our platform and are here to support you along the way! 🚀
Their phone app does not work - it is broken 5 different ways. We've been barking at them for 4 months. My CS employee has literally NEVER been notified of a customer on the site messaging us. They let us know it is just not a priority. Infuriating. We are looking for a new solution.
Hello, Yogo Team.
Thank you for bringing these issues to our attention, and we deeply apologize for the frustration and inconvenience you have experienced. We take your feedback seriously and are committed to addressing each point you've raised.
It is concerning to hear about the difficulties you’ve encountered with our app, and it certainly isn't the level of quality we strive to deliver.
We sincerely regret that we did not meet your expectations. We assure you that we are reallocating resources to ensure that these types of issues are addressed more swiftly and efficiently. Our team is actively working on updates that will enhance the app’s functionality and reliability.
We would appreciate the opportunity to discuss this matter with you directly to explore ways we can make this right. We can see that our dedicated team has reached out to you.
Thank you once again for your honest feedback. It is crucial for us in our ongoing efforts to improve our service. We hope to have the chance to regain your trust and demonstrate the high standards our customers should always expect from us.
We have been very happy with Gorgias app for Shopify. I'm excited to implement some of the newer AI features. I've had Gorgias for over two years now and rarely have issues. Their customer service is on it if there are.
Dear Tour Striker Crew,
Thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that you’ve been satisfied with the Gorgias app and our customer service over the past two years. 🌟
We’re also excited that you’re looking forward to implementing the new AI features. We believe these updates will bring even more value to your Shopify experience, and we can’t wait for you to try them out.
Thank you once again for your continued support and trust in us. We look forward to serving you for many more years! 🤗
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