Gorgias

Gorgias

定价
$10/月起。 提供免费试用。
亮点
深受美国商家喜爱
适用于最新模板
评分
4.4 (698)
开发人员
Gorgias Inc.

一次对话,打造五星级客户体验。

Gorgias是一个客户体验平台,将所有的支持渠道集成到一个收件箱中。每次互动都会附带从Shopify直接获取的相关客户数据。此外,它还可以与100多个应用程序集成。无论您的商店规模大小,Gorgias都可以通过智能自动化和AI立即处理所有的支持票据,使您的支持团队和客户满意。

Gorgias是一个客户体验平台,将所有的支持渠道集成到一个收件箱中。每次互动都会附带从Shopify直接获取的相关客户数据。此外,它还可以与100多个应用程序集成。无论您的商店规模大小,Gorgias都可以通过智能自动化和AI立即处理所有的支持票据,使您的支持团队和客户满意。 更多
  • 全渠道:将电子邮件、聊天、语音、TikTok、Instagram等统一到一个收件箱中
  • 订单管理:直接在Gorgias上编辑、退款、复制和取消订单
  • 快速响应:使用AI驱动的票据管理迅速解决问题
  • 数据驱动:通过收入统计了解您的支持团队如何产生销售
  • 提供24/7支持:通过帮助中心、聊天和网站活动回答常见问题

包含自动翻译的文本

显示原文
亮点
深受美国商家喜爱
适用于最新模板

推出日期

2017年3月1日

语言

英语

这款应用未翻译成简体中文

适配以下产品:

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

定价

入门计划

$10 /月

每增加一张票据收费$0.40

  • 3个客户支持代理
  • 包含每月50张票据
  • 在线聊天

7 天免费试用

基础计划

$60 /月

或 $600/年(可节省 17%)

每增加100张票据收费$40

  • 无限的客户支持代理
  • 包含每月300张票据
  • 在线聊天
  • 客户服务
  • 可用自动化插件

7 天免费试用

专业计划

$360 /月

或 $3,600/年(可节省 17%)

每增加100张票据收费$36

  • 无限的客户支持代理
  • 包含2000张票据
  • 在线聊天
  • 客户服务
  • 可用自动化插件

7 天免费试用

高级计划

$900 /月

或 $9,000/年(可节省 17%)

每增加100张票据收费$36

  • 无限的客户支持代理
  • 包含5000张票据
  • 在线聊天
  • 客户服务
  • 可用自动化插件

7 天免费试用

入门计划

$10 /月

每增加一张票据收费$0.40

  • 3个客户支持代理
  • 包含每月50张票据
  • 在线聊天

7 天免费试用

基础计划

$60 /月

或 $600/年(可节省 17%)

每增加100张票据收费$40

  • 无限的客户支持代理
  • 包含每月300张票据
  • 在线聊天
  • 客户服务
  • 可用自动化插件

7 天免费试用

专业计划

$360 /月

或 $3,600/年(可节省 17%)

每增加100张票据收费$36

  • 无限的客户支持代理
  • 包含2000张票据
  • 在线聊天
  • 客户服务
  • 可用自动化插件

7 天免费试用

高级计划

$900 /月

或 $9,000/年(可节省 17%)

每增加100张票据收费$36

  • 无限的客户支持代理
  • 包含5000张票据
  • 在线聊天
  • 客户服务
  • 可用自动化插件

7 天免费试用

包含自动翻译的文本

显示原文

所有费用均以USD结算。 定期费用和基于使用情况的费用每 30 天收取一次。 查看所有定价选项

评论 (698)

整体评分
4.4
每个评分等级的数量
  • 85% 的评分是 5 星
  • 5% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 8% 的评分是 1 星
2024年6月13日

Great support team. Very knowledgeable. Helped sort out technical issues with great attention to details.

Tulipanes Chile
智利
3年多 人在使用应用
Gorgias Inc.已回复 2024年6月17日

Dear Tulipanes Chile Team,

We pride ourselves on our attention to detail and technical expertise, and it's wonderful to know that these efforts made a positive difference for you.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help! 🙏

2024年5月21日

Great support from Emilija, super friendly and so helpful!

Absolutely always feel supported by Gorgias

CafePod
英国
接近4年 人在使用应用
Gorgias Inc.已回复 2024年5月23日

Hi, CafePod Family!

Our Emilija is a true 🌟, and we couldn't be happier to know that she provided you with great support and that you always feel supported by Gorgias. Our team works hard to ensure a friendly and helpful experience for our customers, and it's wonderful to know we are meeting that goal for you.

If you ever need further assistance, we'll be just one message away. 🙏

2024年5月20日

If you are a by the hour worker who never leaves their desktop computer then maybe its a decent app but if you are on the go and work virtually from your phone at times then it is the absolute worst, the app has a 1.7 star rating in the apple store's website. Good if you never use a tablet of phone, stay away from if you plan to use the mobile version. I complained about it multiple times and they did nothing, the app got worse when I upgraded my phone.

Rouge Care
加拿大
大约3年 人在使用应用
Gorgias Inc.已回复 2024年5月22日

Hello, Rouge Care Team.

Thank you for sharing your feedback with us. We sincerely regret to know about the inconvenience you've experienced with our mobile app. We fully understand how important it is for our app to function seamlessly, especially for users who work on the go.

We take your concerns seriously and are committed to improving the mobile experience. We’d also like to assure you that we are actively working on updates to address the issues you've mentioned. Please rest assured that our Development Team is actively working on updates and improvements to ensure a better user experience.

We're truly grateful for your patience and understanding, and for giving us the opportunity to improve. We hope to regain your trust and provide an app experience that meets your needs.

2024年5月29日

The app was great

C-IN2 New York
美国
2年多 人在使用应用
Gorgias Inc.已回复 2024年5月31日

Thank you so much for your kind words!, C-IN2! 😻 We're thrilled to hear that you found Gorgias to be great. Your feedback means a lot to us and motivates our team to keep improving. If you have any suggestions or need any assistance, feel free to reach out to our Support team!

编辑时间:2024年6月12日

I must've played the customer experience roulette and lost. I have been trying to add phone service to my current subscription and had some questions about setup, but the level of support experience that I'm getting does not reflect the positive reviews here. Since when do you have to follow up to your own questions? I'm very disappointed.

Edit: I had a feeling that this was an isolated case, but they reached out to me, and I was immediately put on the right track. I appreciate that Gorgias really pays attention to its customer base, and I'm happy with the results.

SewHungryhippie
美国
接近2年 人在使用应用
Gorgias Inc.已回复 2024年6月12日

Hello, Team.

We highly appreciate you taking the time to share your experience, and we regret to know about the distress you’ve encountered.

The support you received certainly does not reflect the standard of service we strive to provide.

We understand your concerns and want to ensure you receive the assistance you need. We have offered a call to help resolve your setup questions more effectively. Please let us know about a convenient time in your response to our email, and we will ensure one of our Senior Support Specialists is available to assist you promptly.

Your feedback is invaluable, and we are committed to improving our support services. We appreciate your patience and the opportunity to make things right.

***************************************

Updated:

Dear Team,

We're couldn't express how grateful we are to see that you came back and updated your review. We're simply beyond thrilled to learn that our team was able to address your concerns promptly and effectively. At Gorgias, we pride ourselves on our commitment to our customers, and it's wonderful to know that our efforts have made a positive impact on your experience.

We truly appreciate your kind words and are delighted that you're happy with the results. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! 🙏

支持

Gorgias Inc. 可以回答您关于 Gorgias 的任何问题。

开发人员

Gorgias Inc.

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

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