Gorgias

Gorgias

$10/月起。 提供免费试用。
评分(4.3)
评论
开发人员

亮点

深受同类商家的喜爱
  • 位于美国

关于此应用

推出日期

2017年3月1日

语言

英语

这款应用未翻译成简体中文

适配以下产品:

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

一次对话,打造五星级客户体验。

Gorgias是一个客户体验平台,将所有的支持渠道集成到一个收件箱中。每次互动都会附带从Shopify直接获取的相关客户数据。此外,它还可以与100多个应用程序集成。无论您的商店规模大小,Gorgias都可以通过智能自动化和AI立即处理所有的支持票据,使您的支持团队和客户满意。

Gorgias是一个客户体验平台,将所有的支持渠道集成到一个收件箱中。每次互动都会附带从Shopify直接获取的相关客户数据。此外,它还可以与100多个应用程序集成。无论您的商店规模大小,Gorgias都可以通过智能自动化和AI立即处理所有的支持票据,使您的支持团队和客户满意。 更多
  • 全渠道:将电子邮件、聊天、语音、TikTok、Instagram等统一到一个收件箱中
  • 订单管理:直接在Gorgias上编辑、退款、复制和取消订单
  • 快速响应:使用AI驱动的票据管理迅速解决问题
  • 数据驱动:通过收入统计了解您的支持团队如何产生销售
  • 提供24/7支持:通过帮助中心、聊天和网站活动回答常见问题

包含自动翻译的文本

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定价

入门计划

$10 /月

每增加一张票据收费$0.40

  • 3个客户支持代理
  • 包含每月50张票据
  • 在线聊天

7 天免费试用

基础计划

$60 /月

或 $600/年(可节省 17%)

每增加100张票据收费$40

  • 无限的客户支持代理
  • 包含每月300张票据
  • 在线聊天
  • 客户服务
  • 可用自动化插件

7 天免费试用

专业计划

$360 /月

或 $3,600/年(可节省 17%)

每增加100张票据收费$36

  • 无限的客户支持代理
  • 包含2000张票据
  • 在线聊天
  • 客户服务
  • 可用自动化插件

7 天免费试用

高级计划

$900 /月

或 $9,000/年(可节省 17%)

每增加100张票据收费$36

  • 无限的客户支持代理
  • 包含5000张票据
  • 在线聊天
  • 客户服务
  • 可用自动化插件

7 天免费试用

入门计划

$10 /月

每增加一张票据收费$0.40

  • 3个客户支持代理
  • 包含每月50张票据
  • 在线聊天

7 天免费试用

基础计划

$60 /月

或 $600/年(可节省 17%)

每增加100张票据收费$40

  • 无限的客户支持代理
  • 包含每月300张票据
  • 在线聊天
  • 客户服务
  • 可用自动化插件

7 天免费试用

专业计划

$360 /月

或 $3,600/年(可节省 17%)

每增加100张票据收费$36

  • 无限的客户支持代理
  • 包含2000张票据
  • 在线聊天
  • 客户服务
  • 可用自动化插件

7 天免费试用

高级计划

$900 /月

或 $9,000/年(可节省 17%)

每增加100张票据收费$36

  • 无限的客户支持代理
  • 包含5000张票据
  • 在线聊天
  • 客户服务
  • 可用自动化插件

7 天免费试用

包含自动翻译的文本

显示原文

所有费用均以USD结算。 定期费用和基于使用情况的费用每 30 天收取一次。 查看所有定价选项

695 条评论

整体评分
4.3
每个评分等级的数量
  • 85% 的评分是 5 星
  • 5% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 8% 的评分是 1 星
2024年5月21日

Great support from Emilija, super friendly and so helpful!

Absolutely always feel supported by Gorgias

CafePod
英国
接近4年 人在使用应用
Gorgias Inc.已回复 2024年5月23日

Hi, CafePod Family!

Our Emilija is a true 🌟, and we couldn't be happier to know that she provided you with great support and that you always feel supported by Gorgias. Our team works hard to ensure a friendly and helpful experience for our customers, and it's wonderful to know we are meeting that goal for you.

If you ever need further assistance, we'll be just one message away. 🙏

2024年5月20日

If you are a by the hour worker who never leaves their desktop computer then maybe its a decent app but if you are on the go and work virtually from your phone at times then it is the absolute worst, the app has a 1.7 star rating in the apple store's website. Good if you never use a tablet of phone, stay away from if you plan to use the mobile version. I complained about it multiple times and they did nothing, the app got worse when I upgraded my phone.

Rouge Care
加拿大
大约3年 人在使用应用
Gorgias Inc.已回复 2024年5月22日

Hello, Rouge Care Team.

Thank you for sharing your feedback with us. We sincerely regret to know about the inconvenience you've experienced with our mobile app. We fully understand how important it is for our app to function seamlessly, especially for users who work on the go.

We take your concerns seriously and are committed to improving the mobile experience. We’d also like to assure you that we are actively working on updates to address the issues you've mentioned. Please rest assured that our Development Team is actively working on updates and improvements to ensure a better user experience.

We're truly grateful for your patience and understanding, and for giving us the opportunity to improve. We hope to regain your trust and provide an app experience that meets your needs.

2024年4月16日

The team at Gorgias is incredibly transparent and open to feedback, as they tailor their strategic plan and developments around the needs of their clientele. Since we switched to Gorgias at the beginning of 2021, we've been through large changes in ticket volume and the size of our support team has varied. Gorgias has been a stable platform for us throughout those changes and the flexibility and functionality are a huge value add for us. If you are a scaling support team looking for a helpdesk that can do it all - and is run by a team focused on your needs and open to feedback - I cannot recommend Gorgias more!

Rumpl
美国
3年多 人在使用应用
Gorgias Inc.已回复 2024年4月18日

Dear Rumpl Team,

Thank you so much for taking the time to share your positive experiences with Gorgias. 🙏

We are thrilled to hear how our platform has supported your Team through significant changes in both ticket volume and team size.

At Gorgias, we pride ourselves on our ability to adapt and evolve based on the feedback and needs of our clients, and it's incredibly gratifying to know that this aspect of our service has stood out to you.

We're committed to continuing to provide you and your Team with the best possible support and to keep enhancing our platform to meet your evolving needs. Should you have any more feedback or require further assistance, please don't hesitate to reach out.

We're sincerely grateful for your trust and recommendation. We look forward to having you on board for a long time! ✨

2024年4月23日

Great customer service platform for e-commerce, outstanding customer service and a lot of useful and helpful content!

Guud Woman
比利时
2年多 人在使用应用
Gorgias Inc.已回复 2024年4月25日

Hi Guud Woman!
Thank you so much for your wonderful review! 🫶🏻
We're happy to hear that you're enjoying our platform and are here to support you along the way! 🚀

2024年5月7日

The Gorgias Support is amazing, always here to help and try to find all the possible solution to help us.

All the features proposed by Gorgias are user-friendly and easy to use.

© 2024 Charriol
瑞士
接近2年 人在使用应用
Gorgias Inc.已回复 2024年5月8日

Thank you so much for your kind words, Team! 🙏

We're thrilled to hear that you've had such a positive experience with our Support team and our platform's features, as well. Providing top-notch service and ensuring that our features are user-friendly are top priorities for us, so it's fantastic to hear that we've been able to meet your expectations in these areas.

We're here for you whenever you need assistance, and we'll continue to work even harder to provide you with the best possible experience. Thank you for joining us! ✨

关于此应用

推出日期

2017年3月1日

语言

英语

这款应用未翻译成简体中文

适配以下产品:

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

由 Gorgias Inc. 开发

关于 Gorgias Inc.

平均评分 4.3

在为 Shopify 应用商店开发应用方面有 7 年的经验

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

支持

发送消息

support@gorgias.com

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