Gorgias

Gorgias

定价
$10/月起。 提供免费试用。
亮点
深受美国商家喜爱
适用于最新模板
评分
4.4 (698)
开发人员
Gorgias Inc.

一次对话,打造五星级客户体验。

Gorgias是一个客户体验平台,将所有的支持渠道集成到一个收件箱中。每次互动都会附带从Shopify直接获取的相关客户数据。此外,它还可以与100多个应用程序集成。无论您的商店规模大小,Gorgias都可以通过智能自动化和AI立即处理所有的支持票据,使您的支持团队和客户满意。

Gorgias是一个客户体验平台,将所有的支持渠道集成到一个收件箱中。每次互动都会附带从Shopify直接获取的相关客户数据。此外,它还可以与100多个应用程序集成。无论您的商店规模大小,Gorgias都可以通过智能自动化和AI立即处理所有的支持票据,使您的支持团队和客户满意。 更多
  • 全渠道:将电子邮件、聊天、语音、TikTok、Instagram等统一到一个收件箱中
  • 订单管理:直接在Gorgias上编辑、退款、复制和取消订单
  • 快速响应:使用AI驱动的票据管理迅速解决问题
  • 数据驱动:通过收入统计了解您的支持团队如何产生销售
  • 提供24/7支持:通过帮助中心、聊天和网站活动回答常见问题

包含自动翻译的文本

显示原文
亮点
深受美国商家喜爱
适用于最新模板

推出日期

2017年3月1日

语言

英语

这款应用未翻译成简体中文

适配以下产品:

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

定价

入门计划

$10 /月

每增加一张票据收费$0.40

  • 3个客户支持代理
  • 包含每月50张票据
  • 在线聊天

7 天免费试用

基础计划

$60 /月

或 $600/年(可节省 17%)

每增加100张票据收费$40

  • 无限的客户支持代理
  • 包含每月300张票据
  • 在线聊天
  • 客户服务
  • 可用自动化插件

7 天免费试用

专业计划

$360 /月

或 $3,600/年(可节省 17%)

每增加100张票据收费$36

  • 无限的客户支持代理
  • 包含2000张票据
  • 在线聊天
  • 客户服务
  • 可用自动化插件

7 天免费试用

高级计划

$900 /月

或 $9,000/年(可节省 17%)

每增加100张票据收费$36

  • 无限的客户支持代理
  • 包含5000张票据
  • 在线聊天
  • 客户服务
  • 可用自动化插件

7 天免费试用

入门计划

$10 /月

每增加一张票据收费$0.40

  • 3个客户支持代理
  • 包含每月50张票据
  • 在线聊天

7 天免费试用

基础计划

$60 /月

或 $600/年(可节省 17%)

每增加100张票据收费$40

  • 无限的客户支持代理
  • 包含每月300张票据
  • 在线聊天
  • 客户服务
  • 可用自动化插件

7 天免费试用

专业计划

$360 /月

或 $3,600/年(可节省 17%)

每增加100张票据收费$36

  • 无限的客户支持代理
  • 包含2000张票据
  • 在线聊天
  • 客户服务
  • 可用自动化插件

7 天免费试用

高级计划

$900 /月

或 $9,000/年(可节省 17%)

每增加100张票据收费$36

  • 无限的客户支持代理
  • 包含5000张票据
  • 在线聊天
  • 客户服务
  • 可用自动化插件

7 天免费试用

包含自动翻译的文本

显示原文

所有费用均以USD结算。 定期费用和基于使用情况的费用每 30 天收取一次。 查看所有定价选项

评论 (698)

整体评分
4.4
每个评分等级的数量
  • 85% 的评分是 5 星
  • 5% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 8% 的评分是 1 星
编辑时间:2024年6月12日

I must've played the customer experience roulette and lost. I have been trying to add phone service to my current subscription and had some questions about setup, but the level of support experience that I'm getting does not reflect the positive reviews here. Since when do you have to follow up to your own questions? I'm very disappointed.

Edit: I had a feeling that this was an isolated case, but they reached out to me, and I was immediately put on the right track. I appreciate that Gorgias really pays attention to its customer base, and I'm happy with the results.

SewHungryhippie
美国
接近2年 人在使用应用
Gorgias Inc.已回复 2024年6月12日

Hello, Team.

We highly appreciate you taking the time to share your experience, and we regret to know about the distress you’ve encountered.

The support you received certainly does not reflect the standard of service we strive to provide.

We understand your concerns and want to ensure you receive the assistance you need. We have offered a call to help resolve your setup questions more effectively. Please let us know about a convenient time in your response to our email, and we will ensure one of our Senior Support Specialists is available to assist you promptly.

Your feedback is invaluable, and we are committed to improving our support services. We appreciate your patience and the opportunity to make things right.

***************************************

Updated:

Dear Team,

We're couldn't express how grateful we are to see that you came back and updated your review. We're simply beyond thrilled to learn that our team was able to address your concerns promptly and effectively. At Gorgias, we pride ourselves on our commitment to our customers, and it's wonderful to know that our efforts have made a positive impact on your experience.

We truly appreciate your kind words and are delighted that you're happy with the results. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! 🙏

2024年4月16日

The team at Gorgias is incredibly transparent and open to feedback, as they tailor their strategic plan and developments around the needs of their clientele. Since we switched to Gorgias at the beginning of 2021, we've been through large changes in ticket volume and the size of our support team has varied. Gorgias has been a stable platform for us throughout those changes and the flexibility and functionality are a huge value add for us. If you are a scaling support team looking for a helpdesk that can do it all - and is run by a team focused on your needs and open to feedback - I cannot recommend Gorgias more!

Rumpl
美国
3年多 人在使用应用
Gorgias Inc.已回复 2024年4月18日

Dear Rumpl Team,

Thank you so much for taking the time to share your positive experiences with Gorgias. 🙏

We are thrilled to hear how our platform has supported your Team through significant changes in both ticket volume and team size.

At Gorgias, we pride ourselves on our ability to adapt and evolve based on the feedback and needs of our clients, and it's incredibly gratifying to know that this aspect of our service has stood out to you.

We're committed to continuing to provide you and your Team with the best possible support and to keep enhancing our platform to meet your evolving needs. Should you have any more feedback or require further assistance, please don't hesitate to reach out.

We're sincerely grateful for your trust and recommendation. We look forward to having you on board for a long time! ✨

2024年5月7日

The Gorgias Support is amazing, always here to help and try to find all the possible solution to help us.

All the features proposed by Gorgias are user-friendly and easy to use.

© 2024 Charriol
瑞士
接近2年 人在使用应用
Gorgias Inc.已回复 2024年5月8日

Thank you so much for your kind words, Team! 🙏

We're thrilled to hear that you've had such a positive experience with our Support team and our platform's features, as well. Providing top-notch service and ensuring that our features are user-friendly are top priorities for us, so it's fantastic to hear that we've been able to meet your expectations in these areas.

We're here for you whenever you need assistance, and we'll continue to work even harder to provide you with the best possible experience. Thank you for joining us! ✨

2024年4月12日

We have been very happy with Gorgias app for Shopify. I'm excited to implement some of the newer AI features. I've had Gorgias for over two years now and rarely have issues. Their customer service is on it if there are.

Tour Striker Inc
美国
大约2年 人在使用应用
Gorgias Inc.已回复 2024年4月15日

Dear Tour Striker Crew,

Thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that you’ve been satisfied with the Gorgias app and our customer service over the past two years. 🌟

We’re also excited that you’re looking forward to implementing the new AI features. We believe these updates will bring even more value to your Shopify experience, and we can’t wait for you to try them out.

Thank you once again for your continued support and trust in us. We look forward to serving you for many more years! 🤗

2024年6月13日

Great support team. Very knowledgeable. Helped sort out technical issues with great attention to details.

Tulipanes Chile
智利
3年多 人在使用应用
Gorgias Inc.已回复 2024年6月17日

Dear Tulipanes Chile Team,

We pride ourselves on our attention to detail and technical expertise, and it's wonderful to know that these efforts made a positive difference for you.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help! 🙏

支持

Gorgias Inc. 可以回答您关于 Gorgias 的任何问题。

开发人员

Gorgias Inc.

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

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