Gorgias ‑ Live Chat & Helpdesk

Gorgias ‑ Live Chat & Helpdesk

提供者:Gorgias

Centralize all your customer service channels in one place

4.7 评分(472 评价)

Centralize customer requests

Facebook, Instagram, Emails, live chat, SMS, and even calls: stop switching all day long and solve all customer requests from one place.

Reduce response time by 43%

Use pre-made templates that include customer data like shipping and order details to address any question in 2 clicks.

Automate 40% of your support

Stop losing time by responding to recurring request and let Gorgias answers questions like "Where is my order" with a personalized message.


关于 Gorgias ‑ Live Chat & Helpdesk

The Best Customer Service and Live Chat Help desk For Shopify And Shopify Plus

Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.

Using Gorgias gives your customer support team a true all-in-one help desk experience across email, live chat, phone, Facebook, Instagram, contact us page in one unified view to streamline your support tickets, saving you time and money.

As opposed to solutions like Zendesk or Freshdesk, Gorgias has an extremely powerful integration with Shopify and Shopify Plus, so that you can see order details for a customer, and refund, cancel, duplicate orders without leaving the help desk app.

Connect the most popular apps to allow you to cancel recurring subscriptions, modify loyalty points, and more functionality, without leaving your help desk!

Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you for it.

Provide Customer Service On Every CRM Channel

  • Manage conversations from email, live chat, phone, and social in one helpdesk
  • See the full customer live chat and message history across different channels in one view
  • Support for multiple stores

Cut Customer Support Time In Half

  • Respond instantly with live chat
  • See customer support details and orders right next to the ticket
  • Respond in one click using pre-made templates
  • Use Macros (variables like order status, shipping date, etc.) to pre-fill answers

Eliminate Ticket Backlog

  • Set up automated responses & bot to common tickets like “where’s my order?”
  • Create rules to manage your inbox, like tagging a ticket as urgent if it has the word ‘refund’

Increase Conversions And Revenue

  • Live Chat with customers currently on your store
  • See which pages they're on and their purchase history
  • Trigger Live chats and contact form on important pages, like the checkout and soon use Apple Pay

Do More Than Reply

  • Integrate other apps to your customer service app: loyalty, payment, shipping, ping & apple pay (soon)
  • Perform actions like awarding loyalty points without leaving the chat
  • Cancel, refund, or duplicate orders with a click from inside Gorgias

Easy to install

Gorgias is compatible with both Shopify configurations: Traditional and Headless Commerce (Custom Storefronts).

集成

  • ReCharge,
  • Shipstation,
  • Messenger,
  • Aircall,
  • LoyaltyLion,
  • +20more

查看应用的实际效果

了解应用在示例商店中的工作方式。

查看示例商店

媒体图库

支持

定价 7 天免费试用

查看所有定价选项

Basic plan

$60/月

或按 $50/月的价格每年一次性收取 $600

$25 per each additional 100 tickets

  • Unlimited Customer support agents
  • 350 tickets per month included
  • Live Chat
  • Customer Service

Pro plan

$300/月

或按 $250/月的价格每年一次性收取 $3,000

$23 per each additional 100 tickets

  • Unlimited Customer support agents
  • 2000 tickets included
  • Live Chat
  • Customer Service

Advanced plan

$750/月

或按 $625/月的价格每年一次性收取 $7,500

$14 per each additional 100 tickets

  • Unlimited Customer support agents
  • 6000 tickets included
  • Live Chat
  • Customer Service

* 所有费用均以USD结算。
** 经常性费用(包括每月费用或基于使用情况的费用)每 30 天收取一次。

4.7 评分

整体评分反映了应用的当前状态。其中考虑了所有应用评论,但会优先考虑最新评论。

  • 5 评分
    90% 的评分是 5 星
  • 4 评分
    4% 的评分是 4 星
  • 3 评分
    1% 的评分是 3 星
  • 2 评分
    0% 的评分是 2 星
  • 1 评分
    4% 的评分是 1 星

最新评论

The Glamorous You

I am very satisfied with Gorgias. It helps me take care of all aspects of my business in one place which saves a lot of time and energy. I am also very happy with the support team. I got very quick and effective help when I needed it.
The only aspect I am not so excited about is the price, I would be happier with a lower price.

Bambu Earth

Gorgias is not perfect, but it is very good. Their connection with Shopify itself is stellar, and that enables some great QoL features in the app and access to some unique metrics. It's occasionally slow and clunky, and there are limitations (especially with regards to live chat) in customizability. This is often frustrating, but the core product is so good that I'm willing to cut my losses on some of these auxiliary features. I would definitely recommend Gorgias, but just know it isn't perfect.

Moto Loot

If you stay with Gorgias long enough, you’ll become an “appreciated loyal customer”. This means that they’ll put you on a legacy plan which no longer receives any new core features. This became apparent for us recently when they updated their Instagram integration to also allow replying to Instagram DMs (sounds like a core part of the Instagram integration right?). Turns out we can only access this core Instagram integration feature if we update our plan to either: a) a much shittier plan for the same price. or b) a slightly less shittier plan for 5 x the price.