Gorgias: AI, Helpdesk & Chat
- 定价
-
$10/月起。 提供免费试用。
- 深受您的同类商店的喜爱
- 位于美国
- 评分
- 4.2 (663)
- 开发人员
- Gorgias Inc.
配图图库
专为品牌打造的领先 AI 对话式商务平台
Gorgias 专为电子商务而构建，它将强大的服务台系统与对话式 AI 相结合，可在整个购物旅程中提升客户体验。 该平台提供由 AI 驱动的客户服务，可帮助品牌大规模地提供支持、推动销售并重新吸引购物者。自动化处理高容量的客户支持请求、实现便捷的自助服务，并将具有重大影响力的对话分配给人工团队——所有这些操作均可通过一个统一的平台完成，支持电子邮件、聊天、社交媒体、语音和短信渠道。
- 专为规模化业务打造的服务台：在统一的收件箱中管理所有客户对话
- 自动解决工单：AI 代理处理端到端支持
- AI 购物助手：实时推荐产品并引导购物者
- 统一的商务技术栈：100 多种集成选项，助力整个客户旅程
- 极具操作性的分析：将客户对话转化为有助于提高收入的洞察
包含自动翻译的文本
- 深受您的同类商店的喜爱
- 位于美国
语言
英语
这款应用未翻译成简体中文
适配以下产品：
- 结账
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类别
定价
选择最适合您业务的套餐。
Starter 套餐
$10 /月
每增加 1 张工单收费 0.40 美元
特色功能
- 3 名客户支持人员
- 每月包含 50 张工单
- 实时聊天
7 天免费试用
Basic 套餐
$60 /月
或 $600/年（可节省 17%）
每增加 100 张工单收费 40 美元
特色功能
- 不限数量的客户支持人员
- 每月包含 300 张工单
- 实时聊天
- 客户服务
- 提供自动化附加组件
7 天免费试用
Pro 套餐
$360 /月
或 $3,600/年（可节省 17%）
每增加 100 张工单收费 36 美元
特色功能
- 不限数量的客户支持人员
- 包含 2000 张工单
- 实时聊天
- 客户服务
- 提供自动化附加组件
7 天免费试用
Advanced 套餐
$900 /月
或 $9,000/年（可节省 17%）
每增加 100 张工单收费 36 美元
特色功能
- 不限数量的客户支持人员
- 包含 5000 张工单
- 实时聊天
- 客户服务
- 提供自动化附加组件
7 天免费试用
包含自动翻译的文本
所有费用均以USD结算。 定期费用和基于使用情况的费用每 30 天收取一次。 查看所有定价选项
评论 (663)
I have been using Gorgias for 5 years now and I can't say enough amazing things about the platform. The CS is always helpful and the AI Agent is a game changer. The team is super helpful with setup and making sure we are optimizing the platform. We love Gorgias!
Gorgias has been a game-changer. During peak periods, the AI Agent allowed us to exceed a 40% automation rate. It provides incredible support to users throughout their entire customer journey, effortlessly handling volume spikes. The best part? Our CSAT has remained consistently very high, proving that speed and quality can go hand in hand. Highly recommended!
Thank you for taking the time to share your experience!
We’re thrilled to hear that Gorgias has been a game-changer for your team and that the AI Agent helped you achieve over a 40% automation rate during peak periods. Supporting teams through high-volume seasons while maintaining efficiency and delivering a seamless customer experience is exactly what we strive for.
It’s especially rewarding to know that the AI Agent is providing value throughout the entire customer journey, helping your team handle demand spikes without compromising service quality. Hearing that your CSAT has remained consistently high while automation has increased is a fantastic testament to the balance among speed, accuracy, and great customer support.
Thank you for your recommendation and for trusting Gorgias as part of your customer experience strategy. We’re grateful to have you as part of the Gorgias community and look forward to continuing to support your team’s success as you grow!
Definitely takes some configuring after onboarding process to refine knowledge base. The team does have to monitor closely during this period but overall we've really enjoyed onboarding with Gorgias AI.
Generally, we get good feedback from customers, although as with all things AI, some customers are apprehensive.
Looking forward to new features to help optimize performance and offload human touched tickets during peak seasons.
Thank you for taking the time to share your experience, Free Fly Apparel!
We’re delighted to hear that your onboarding experience with Gorgias AI has been a positive one and that your team is already seeing the value of AI as you continue refining your knowledge base. We understand that successful AI adoption takes thoughtful configuration, ongoing optimization, and close monitoring in the early stages, so it’s especially rewarding to hear that the investment is paying off.
It’s also great to know that your customers are generally having positive experiences. As AI continues to evolve, we recognize that some customers may be more hesitant than others, and we’re committed to providing tools that help businesses strike the right balance between automation and personalized support.
Thank you for your honest feedback and for trusting Gorgias as part of your customer experience strategy. We’re excited to continue delivering new features that help optimize performance, increase automation, and support your team through peak seasons and beyond.
支持
应用支持由 Gorgias Inc. 提供。
开发人员
推出日期
2017年3月1日
数据访问
这个应用需要获得以下数据的访问权限，才能在您的商店中运行。 如需了解原因，请查阅开发人员的隐私政策 。
查看客户数据:
敏感数据、 设备和活动数据
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敏感数据
姓名、 电子邮件地址、 电话号码、 实际地址
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设备和活动数据
地理位置、 IP 地址、 浏览器和操作系统
查看员工和协作者数据:
店主、 博客撰稿人
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店主
姓名、 电子邮件地址、 电话号码、 实际地址
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博客撰稿人
电子邮件地址、 IP 地址、 浏览器和操作系统
查看和编辑商店数据:
客户、 产品、 订单、 折扣、 在线商店
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编辑客户
客户数据
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查看产品
库存， 产品， 产品清单、 产品系列
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编辑订单
草稿订单， 订单发货， 订单编辑、 所有订单历史记录
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编辑折扣
折扣码和促销
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编辑在线商店
在线商店页面， 在线商店脚本标签、 模板
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查看其他数据
产品和多属性库存
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