Gorgias ‑ Helpdesk & Live Chat
配图图库
亮点
-
位于美国
统一所有支持对话（及相关订单）以通过更快乐的客户加速增长。
通过Gorgias —— 面向快速增长的电商商家的以收入为中心的客户服务平台，吸引更多购物者，并保持他们更长时间的留存。将每个订单，每个对话，甚至社交评论和私信，都集中在一个客户工单视图中。通过提供即时答案的自助服务资源减少结账摩擦，或使用动态宏来自动填充带有个性化信息的回复。所有这些都将您的支持代理变成您业务的销售代表，加速收入。
-
在一个源中优先处理电子邮件，聊天，语音，短信，WhatsApp和社交评论/私信
-
在回答之前获取完整的客户背景，包括订单和对话历史
-
在不离开Gorgias客户视图的情况下查看，编辑和取消Shopify订单
-
改善您的支持：在实时仪表板上跟踪团队活动和支持指标
-
通过自助服务菜单立即回答购物者问题 —— 无需代理人
包含自动翻译的文本
定价
7 天免费试用入门计划
$10/月
每个额外的工单收费$0.40
- 3个客户支持代理
- 包含50个月工单
- 在线聊天
基础计划
$60/月
或 $600/年（可节省 17%）
每额外100个工单收费$40
- 无限客户支持代理
- 包含每月300个工单
- 在线聊天
- 客户服务
- 可用自动化插件
专业计划
$360/月
或 $3,600/年（可节省 17%）
每额外100个工单收费$36
- 无限客户支持代理
- 包含2000个工单
- 在线聊天
- 客户服务
- 可用自动化插件
高级计划
$900/月
或 $9,000/年（可节省 17%）
每额外100个工单收费$36
- 无限客户支持代理
- 包含5000个工单
- 在线聊天
- 客户服务
- 可用自动化插件
入门计划
$10/月
每个额外的工单收费$0.40
- 3个客户支持代理
- 包含50个月工单
- 在线聊天
基础计划
$60/月
或 $600/年（可节省 17%）
每额外100个工单收费$40
- 无限客户支持代理
- 包含每月300个工单
- 在线聊天
- 客户服务
- 可用自动化插件
专业计划
$360/月
或 $3,600/年（可节省 17%）
每额外100个工单收费$36
- 无限客户支持代理
- 包含2000个工单
- 在线聊天
- 客户服务
- 可用自动化插件
高级计划
$900/月
或 $9,000/年（可节省 17%）
每额外100个工单收费$36
- 无限客户支持代理
- 包含5000个工单
- 在线聊天
- 客户服务
- 可用自动化插件
639 条评论
We are overall very happy with Gorgias and all the features it offers. The support team is quick and easy to work with and always answers our questions in a timely manner :) There are many features we enjoy about this platform!
That's fantastic to hear, Big Barker Team!
We're more than thrilled to know that you've been having such a great experience with us. Clear explanations and understanding of your queries are our top priority, and it's awesome to hear that we're doing a good job.
If you ever need more assistance, you know where to find us. 🙏
Quick response, lots of helpful information and links provided by operator.
Thank you for your kind words, Ourself! 🙏
We're delighted to hear that you found our response quick and the information provided was helpful. We know the importance of having a reliable support system and we are glad we meet your expectations! 💛
Great app, easy to use...their customer service is second to none and they are always quick to get back to us and keep us in the know of upcoming/planned updates and any issues/steps being taken to fix them
What an honour to receive such an appraisal, Team! 🙏
We're so thrilled to learn that your journey with us has been smooth so far. Please rest assured we are dedicated to ensuring you have a seamless experience, and it's feedback like yours that keeps us motivated.
Thank you so much on behalf of everyone here at Gorgias! 🤗
A great solution for the multiple ways for the different ways customers communicate with our store.
Previously the setup was opening multiple different apps and URLS which was hard to keep track of with the multiple members of team unsure who has done what.
With Gorgias we have only 1 inbox now for our emails, chats, socials, Trustpilot and we can be sure all communication is answered efficiently and tracked well.
The automatiions are also a time savee with good spam detection, macros for quick replies and rules to assign tags and statuses.
The personalised onboarding and support are great also.
Highly recommended product.
🌟 Thank you for your glowing review! 🌟
A single place that covers all your channels, automation features, and personalized support is what we're all about, and we're delighted that you've found them valuable.
Your recommendation means a lot to us, and we're here anytime you need assistance or have more feedback to share.
Cheers to smoother operations with Gorgias! 🚀
Our company have utilised Gorgias for almost 3 years now. Our team have been loving Gorgias. Their customer support team have provided us with wonderful support and advise. Even when system has some trouble, the Gorgias team provides us with constant update and ensures that our issue is being resolved.
Will recommend Gorgias for their awesome service, system and intuitive app that make the customer service team life a blissful one :)
What to say... This is simply 🎶 to our ears.
Sharing your Gorgias journey with the world is invaluable to us and we'll be making sure to live up to your expectations at all times.
We sincerely look forward to having you onboard for many years to come. 💛
专题展示
成功商家的应用案例
纯素护肤品牌 True Botanicals
更多此类应用
