Gorgias: Helpdesk, Chat & FAQ
- 定价
-
$10/月起。 提供免费试用。
- 亮点
- 深受美国商家喜爱
- 适用于最新模板
- 评分
- 4.2 (717)
- 开发人员
- Gorgias Inc.
配图图库
通过自动化和人工智能简化客户体验
Gorgias 的帮助台是您 Shopify 商店的扩展，将所有客户对话汇集到一个统一的平台中。 加快响应时间，提高团队效率，让 Gorgias 的 AI 代理处理订单更新、退款和订阅管理——这样您就可以专注于增加客户保留和销售的个人互动。通过连接您的商店和最喜欢的支持渠道，几分钟内即可设置完成！
- 所有支持渠道集中在一个地方：电子邮件、聊天、社交、语音和短信
- 通过常见问题解答和订单管理使客户能够自助支持
- 借助 AI 代理，以您品牌的语气完成完整的票务解决方案
- 通过 100 多个电子商务特定应用集成连接统一的客户数据
- 通过 AI 驱动的产品推荐和聊天活动增加转化率
包含自动翻译的文本
- 亮点
- 深受美国商家喜爱
- 适用于最新模板
语言
英语
这款应用未翻译成简体中文
适配以下产品：
- 结账
- Shopify Flow
- Klaviyo
- Yotpo
- Attentive
- Recharge
- Aircall
- 20+ Integrations
定价
Starter plan
$10 /月
每增加一个工单 $0.40
- 3 名客户支持代理
- 每月包含 50 个工单
- 实时聊天
7 天免费试用
Basic plan
$60 /月
或 $600/年（可节省 17%）
每增加 100 个工单 $40
- 无限客户支持代理
- 每月包含 300 个工单
- 实时聊天
- 客户服务
- 可用的自动化附加组件
7 天免费试用
Pro plan
$360 /月
或 $3,600/年（可节省 17%）
每增加 100 个工单 $36
- 无限客户支持代理
- 包含 2000 个工单
- 实时聊天
- 客户服务
- 可用的自动化附加组件
7 天免费试用
Advanced plan
$900 /月
或 $9,000/年（可节省 17%）
每增加 100 个工单 $36
- 无限客户支持代理
- 包含 5000 个工单
- 实时聊天
- 客户服务
- 可用的自动化附加组件
7 天免费试用
评论 (717)
So convenient and great for keeping things organized across multiple channels. The UX needs some tweaking but it is a great tool for customer service. The AI is GREAT.
Thank you for your review!
We're happy to hear that Gorgias helps you stay organized and supports your support team effectively. It's also great to know you're enjoying our AI Agent! 🤩
We appreciate your feedback on the UX and want to ensure we're always improving. We've reached out to you privately to learn more about the specific improvements you'd like to see. Your insights are invaluable in helping us make Gorgias even better!
Looking forward to hearing from you! 🚀
The service lacks a proper spam filter. I can’t block email addresses or mark emails as spam. Additionally, I’ve been getting charged twice for months, paying €160 monthly instead of the expected amount. Unfortunately, I can’t recommend it.
Hi Team Hauttief!
We’re sorry to hear about your experience and appreciate your feedback.
Regarding the spam tickets, Gorgias mirrors your email inbox, but we recommend enabling the Auto-Close Spam Emails rule to better manage irrelevant emails. We sent you more details about this via email to help you improve the handling of spam tickets.
As for the billing issue, our team has reached out with a detailed explanation and is assisting you further.
Thank you for the opportunity to address your concerns!
Joaquin was a huge help in answering all my questions effectively and quickly. Guiding me through step by step. Very helpful! Highly recommend!
Thank you so much for your kind words! We're proud to hear that Joaquin was able to assist you effectively and guide you through everything step by step. Providing clear and helpful support is something we truly value, and it means a lot to know that you had a positive experience.
If you ever need anything else, we’re always here to help. We appreciate your recommendation and your support! 🫶🏻
Love gorgias, makes customer service seamless and easy!
Joaquin was very helpful with providing instructions for the domain verification, as we were experiencing issues with this. Cannot thank Joaquin enough for being so helpful!
Hi Sophie,
Thank you so much for your kind words! 🌟
We're thrilled to hear that Gorgias has made customer service seamless and easy for you. Joaquin will be delighted to know his assistance with domain verification was so helpful. If you ever need anything else, don’t hesitate to reach out—we’re here for you. 😊
Avoid! Ongoing outages and if you use their API you lose all record of any email responses sent. Gorgias has advised that there is no way to recover these emails except for manually forwarding emails to yourself. Resending every email ever sent via gorgias individually to your own email so that you have a record in gsuite is not realistic. They of course recommend their API due to google deliverability issues which of course they can't substantiate.
Hi team Milkbar Breastpumps,
We're sincerely sorry to hear about this. Our deliverability options are put in place to ensure all your emails reach your customers without any issues; it's not our intention to cause any inconvenience to you or prevent you from having these same emails directly within Gmail. We've emailed you privately to rectify this and turn your experience around.
支持
应用支持由 Gorgias Inc. 提供。
开发人员
推出日期
2017年3月1日
专题展示
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