Gorgias: Helpdesk, Chat & FAQ

Gorgias: Helpdesk, Chat & FAQ

定價
每月 $10 起。 提供免費試用。
特色
廣受美國商家愛用
可與最新佈景主題搭配使用
評分
4.2 (712)
開發者
Gorgias Inc.

Streamline your customer experience with automation and AI

Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels!

Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations ... 更多
  • All support channels in one place: email, chat, social, voice, and SMS
  • Enable customers to self-serve support with FAQ and Order Management
  • Full ticket resolutions in your brand’s tone of voice thanks to AI Agent
  • Connect with 100+ ecommerce-specific app integrations for unified customer data
  • Increased conversions with AI-powered product recommendations & chat campaigns
特色
廣受美國商家愛用
可與最新佈景主題搭配使用

語言

英文

這項應用程式尚未翻譯成繁體中文

可與以下項目搭配使用

  • 結帳頁面
  • Shopify Flow
  • Klaviyo
  • Yotpo
  • Attentive
  • Recharge
  • Aircall
  • 20+ Integrations

定價

Starter plan

$10 /月

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

7 天免費試用

Basic plan

$60 /月

或每年 $600,可省 17% 的費用

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

7 天免費試用

Pro plan

$360 /月

或每年 $3,600,可省 17% 的費用

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7 天免費試用

Advanced plan

$900 /月

或每年 $9,000,可省 17% 的費用

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7 天免費試用

所有費用均以 USD 計價。 定期費用和依使用量計費方案,均以 30 天為週期收費。 查看所有定價選項

評論 (712)

整體評分
4.2
各級評分數量
  • 84% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 9% 的評分為 1 顆星
2025年1月11日

The service lacks a proper spam filter. I can’t block email addresses or mark emails as spam. Additionally, I’ve been getting charged twice for months, paying €160 monthly instead of the expected amount. Unfortunately, I can’t recommend it.

HAUTTIEF
德國
使用應用程式 大約3年
Gorgias Inc. 已回覆 2025年1月13日

Hi Team Hauttief!
We’re sorry to hear about your experience and appreciate your feedback.
Regarding the spam tickets, Gorgias mirrors your email inbox, but we recommend ...

2025年2月9日

Fantastic application and support.

LOBOCKI
澳洲
使用應用程式 大約1個月
Gorgias Inc. 已回覆 2025年2月11日

You are so kind, Team Lobocki! Thank you for sharing your feedback - We're glad you're loving the platform and our support.
Let us know if you ever need anything! ⭐️

2024年12月17日

Avoid! Ongoing outages and if you use their API you lose all record of any email responses sent. Gorgias has advised that there is no way to recover these emails except for manually forwarding emails to yourself. Resending every email ever sent via gorgias individually to your own email so that you have a record in gsuite is not realistic. They of course recommend their API due to google ...

Milkbar Breastpumps
澳洲
使用應用程式 接近4年
Gorgias Inc. 已回覆 2024年12月20日

Hi team Milkbar Breastpumps,
We're sincerely sorry to hear about this. Our deliverability options are put in place to ensure all your emails reach your customers without any ...

2024年12月10日

Love gorgias, makes customer service seamless and easy!

Joaquin was very helpful with providing instructions for the domain verification, as we were experiencing issues with this. Cannot thank Joaquin enough for being so helpful!

BYCHARI
美國
使用應用程式 4年多
Gorgias Inc. 已回覆 2024年12月12日

Hi Sophie,
Thank you so much for your kind words! 🌟
We're thrilled to hear that Gorgias has made customer service seamless and easy for you. Joaquin will be delighted to know ...

2025年1月3日

Our account was billed even though we already canceled it.

Solarhandel24
德國
使用應用程式 11個月
Gorgias Inc. 已回覆 2025年1月6日

Hi Solarhandel24 team,
We sincerely apologize for the inconvenience caused. We’ve reviewed the situation and are taking steps to make things right. Please check your inbox ...

支援服務

應用程式支援由 Gorgias Inc. 提供。

資源

開發者無法直接以繁體中文提供支援。

開發者

Gorgias Inc.

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

發布日期

2017年3月1日

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