Gorgias: AI, Helpdesk & Chat

Name: Gorgias: AI, Helpdesk & Chat
Brand: Gorgias Inc.
Rating: 4.3 (631 reviews)

定價: 每月 $10 起。提供免費試用。
評分: 4.3 (631)
開發者: Gorgias Inc.

Leading AI-powered conversational commerce platform for brands

Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.

Helpdesk built for scale: Manage all customer conversations in one unified inbox
Autonomous ticket resolution: AI Agent handles end-to-end support
AI Shopping Assistant: Recommend products and guide shoppers in real time
Unified commerce stack: 100+ integrations to power the full customer journey
Actionable analytics: Turn customer conversations into insights to drive revenue

廣獲同類商店愛用: 美國商家

語言

英文

這項應用程式尚未翻譯成繁體中文

可與以下項目搭配使用

結帳頁面
Shopify Flow
Shopify 管理介面
20+ Integrations
Aircall
Attentive
Klaviyo
Recharge
Yotpo

類別

聊天

即時傳訊

自動回覆

自訂

服務台

管道

工作流程自動化

定價

Starter plan

$10 /月

$0.40 per each additional ticket

功能

3 customer support agents
50 tickets per month included
Live chat

7 天免費試用

Basic plan

$60 /月

或每年 $600，可省 17% 的費用

$40 per each additional 100 tickets

功能

Unlimited customer support agents
300 tickets per month included
Live chat
Customer service
Automation add-on available

7 天免費試用

Pro plan

$360 /月

或每年 $3,600，可省 17% 的費用

$36 per each additional 100 tickets

功能

Unlimited customer support agents
2000 tickets included
Live chat
Customer service
Automation add-on available

7 天免費試用

Advanced plan

$900 /月

或每年 $9,000，可省 17% 的費用

$36 per each additional 100 tickets

功能

Unlimited customer support agents
5000 tickets included
Live chat
Customer service
Automation add-on available

7 天免費試用

所有費用均以 USD 計價。定期費用和依使用量計費方案，均以 30 天為週期收費。查看所有定價選項

評論 (631)

整體評分

4.3

各級評分數量

83% 的評分為 5 顆星
525
5% 的評分為 4 顆星
29
1% 的評分為 3 顆星
6
2% 的評分為 2 顆星
11
10% 的評分為 1 顆星
60

所有評價

2026年3月16日

We’ve been using Gorgias for our customer support for the past 7 years and it’s been a great platform for our team. It keeps all of our customer interactions in one place and makes it much easier to stay organized. The AI features are also really helpful for generating responses and speeding things up. Overall, it’s made our workflow smoother and we’d definitely recommend it to other support teams.

Jack Rogers USA

美國

使用應用程式 6年多

Gorgias Inc. 已回覆 2026年3月17日

Thank you so much for your continued trust over the past 7 years!

We’re thrilled to hear that Gorgias has been a reliable part of your support operations and that it’s helping your team stay organized and efficient. It’s especially great to know the AI features are supporting faster responses and a smoother workflow.

We truly appreciate your recommendation and are grateful to be part of your journey!

2026年3月6日

We've been using Gorgias for customer support for many years now and it’s been a great addition to our stack. The AI Agent in particular has been surprisingly effective at handling routine inquiries like order tracking and shipping updates without needing human intervention. Recently it handled a “where is my order” ticket, provided the tracking link and delivery context, and the customer left a 5/5 CSAT saying it was very helpful.

For ecommerce brands dealing with high ticket volumes, automating these repetitive questions saves a lot of time while still keeping the customer experience solid. Looking forward to seeing how their AI continues to evolve.

Seido Knives

加拿大

使用應用程式接近5年

Gorgias Inc. 已回覆 2026年3月9日

Thank you for the kind words, Seido Knives team!

We’re thrilled to hear the AI Agent is handling routine inquiries like tracking updates so effectively and earning 5/5 CSAT along the way.

It’s great to be part of your support stack after all these years!

2026年3月26日

We’ve been using Gorgias for 2 years and it’s completely transformed how we approach CX. It’s helped us streamline support and scale automations across multiple stores. The recent AI Agent developments are really powerful and already making a big impact. Working with Alexandra and Stefan has also been great!

Highly recommend for any Shopify brand looking to level up their CX.

Au Vodka

英國

使用應用程式大約3年

Gorgias Inc. 已回覆 2026年3月30日

Thank you for the kind words, Au Vodka team!

It’s incredibly rewarding to hear how Gorgias has supported your team over the past two years in streamlining support and scaling your CX strategy across multiple stores.

We’re especially glad to hear that the recent AI Agent developments are already making a meaningful impact on your business. And we’ll be sure to pass along your kind words to Alexandra and Stefan, they’ll really appreciate it!

We’re grateful to be part of your journey and look forward to continuing to support your growth.