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Gorgias ‑ Helpdesk & Live Chat

Happier customers. Easier workflows. Faster revenue growth.

Shopify app insights
  • 廣受美國商家愛用

每月 $10 起。 7 天免費試用。 可能需支付額外費用。

應用程式特色

  • 經過速度測試:對您的網路商店速度影響程度低

主要優點區段

Unify your customer service

Every order, every conversation, even social engagement — all in one view. Quickly help customers on every channel and stop tab-shuffling.

Instant answers for customers

Build a help center, automate pesky tickets, and use dynamic templates to address questions in two clicks. Loved by customers and agents.

Now starting at $10/month

Pick the plan that works now, and easily scale as your business grows. We never charge for seats, so it’s free to add unlimited users.

App details

Gorgias ‑ Helpdesk & Live Chat

Gorgias ‑ Helpdesk & Live Chat

Meet Gorgias. The customer support platform designed for ecommerce — and built to unify your entire stack.

With acquisition costs at an all-time high, the smart way to grow your revenue is to build a brand that keeps customers around longer. A strong customer experience is the heart of that retention effort, but it requires one flexible platform for your customer service.

Your customers want you to be everywhere they are — that includes email, live chat, phone, SMS texting, Facebook, Twitter, Instagram, and more.

To meet and serve customers effectively across all those channels, you need to stop tab-shuffling, stop copy-pasting, and start unifying those conversations in one central feed.

With Gorgias, you can step back for a big-picture view — or zoom in to see the customer journey leading up to each ticket (including past purchases and interactions). Once you evolve past “keeping up” with your backlog of tickets, you can start handling them strategically.

After great experiences, happy customers fuel the growth of your online store by buying more, returning repeatedly, and telling their friends.

Here are some of the ways that our 10,000+ Gorgias merchants drove more than $1.1 billion in revenue from support in 2021:

Convert more often and keep those customers coming back

  • Quickly handle objections and hesitations using Gorgias live chat, before prospective customers can leave your site for a competitor’s
  • Automatically tag tickets with purchase intent so they can be prioritized, driving direct revenue from support
  • Integrate Klaviyo to segment marketing campaigns using Gorgias attributes — then handle any replies within Gorgias

Get your customers the help they need at the speed they demand

  • Set up your best responses as templated Macros (with up-to-date Shopify variables), allowing anyone to respond to customer requests with two clicks
  • Build a help center to answer your customers’ frequently asked questions before they reach out
  • Use a thoughtful mix of self-service and automation features to immediately deflect your more repetitive customer questions — your agents should focus on more important conversations than “where is my order?”

Integrate your favorite apps to create one customer command center

  • Edit, refund, duplicate, or cancel an order with one click, thanks to Gorgias’ Shopify and Shopify Plus integrations, the deepest on the market
  • Manage shipping, returns, reviews, loyalty, and other ecommerce fundamentals through our 85+ app integrations — no need to leave the Gorgias platform
  • Empower more effective conversations by collecting everything you know about each customer into one view, including their full order history

Add the app today to try it out for free, and join 10,000+ brands growing faster with Gorgias.

發布日期

完美契合

  • Shopify Flow

整合項目:

  • Klaviyo
  • Yotpo
  • Attentive
  • Recharge
  • Aircall
  • 20+ Integrations
Gorgias ‑ Helpdesk & Live Chat

Gorgias ‑ Helpdesk & Live Chat

Meet Gorgias. The customer support platform designed for ecommerce — and built to unify your entire stack.

With acquisition costs at an all-time high, the smart way to grow your revenue is to build a brand that keeps customers around longer. A strong customer experience is the heart of that retention effort, but it requires one flexible platform for your customer service.

Your customers want you to be everywhere they are — that includes email, live chat, phone, SMS texting, Facebook, Twitter, Instagram, and more.

To meet and serve customers effectively across all those channels, you need to stop tab-shuffling, stop copy-pasting, and start unifying those conversations in one central feed.

With Gorgias, you can step back for a big-picture view — or zoom in to see the customer journey leading up to each ticket (including past purchases and interactions). Once you evolve past “keeping up” with your backlog of tickets, you can start handling them strategically.

After great experiences, happy customers fuel the growth of your online store by buying more, returning repeatedly, and telling their friends.

Here are some of the ways that our 10,000+ Gorgias merchants drove more than $1.1 billion in revenue from support in 2021:

Convert more often and keep those customers coming back

  • Quickly handle objections and hesitations using Gorgias live chat, before prospective customers can leave your site for a competitor’s
  • Automatically tag tickets with purchase intent so they can be prioritized, driving direct revenue from support
  • Integrate Klaviyo to segment marketing campaigns using Gorgias attributes — then handle any replies within Gorgias

Get your customers the help they need at the speed they demand

  • Set up your best responses as templated Macros (with up-to-date Shopify variables), allowing anyone to respond to customer requests with two clicks
  • Build a help center to answer your customers’ frequently asked questions before they reach out
  • Use a thoughtful mix of self-service and automation features to immediately deflect your more repetitive customer questions — your agents should focus on more important conversations than “where is my order?”

Integrate your favorite apps to create one customer command center

  • Edit, refund, duplicate, or cancel an order with one click, thanks to Gorgias’ Shopify and Shopify Plus integrations, the deepest on the market
  • Manage shipping, returns, reviews, loyalty, and other ecommerce fundamentals through our 85+ app integrations — no need to leave the Gorgias platform
  • Empower more effective conversations by collecting everything you know about each customer into one view, including their full order history

Add the app today to try it out for free, and join 10,000+ brands growing faster with Gorgias.

發布日期

完美契合

  • Shopify Flow

整合項目:

  • Klaviyo
  • Yotpo
  • Attentive
  • Recharge
  • Aircall
  • 20+ Integrations

定價 7 天免費試用

查看所有定價選項

Starter plan

月費 $10

$0.40 per each additional ticket

  • Unlimited customer support agents
  • 50 tickets per month included
  • Live Chat
  • Customer Service

Basic plan

月費 $60

或以每月 $50 的標準計價每年收費一次,年費為 $600

$40 per each additional 100 tickets

  • Unlimited Customer support agents
  • 300 tickets per month included
  • Live Chat
  • Customer Service

Pro plan

月費 $360

或以每月 $300 的標準計價每年收費一次,年費為 $3,600

$36 per each additional 100 tickets

  • Unlimited Customer support agents
  • 2000 tickets included
  • Live Chat
  • Customer Service

Advanced plan

月費 $900

或以每月 $750 的標準計價每年收費一次,年費為 $9,000

$36 per each additional 100 tickets

  • Unlimited Customer support agents
  • 5000 tickets included
  • Live Chat
  • Customer Service

* 所有費用均以 USD 計價。
** 月費或依使用量計費等定期收費皆以 30 天為週期計費。

評論

4.6 /5 顆星

總評分反應應用程式的目前狀況。總評分參考應用程式所有的評論,但會優先參考最新的評論。

Counts per rating level
  • 90% 的評等為 5 顆星
  • 5% 的評等為 4 顆星
  • 1% 的評等為 3 顆星
  • 0% 的評等為 2 顆星
  • 5% 的評等為 1 顆星

List of reviews

Filter and sort reviews

  • Laflore Paris

    地點 美國
    使用應用程式的時間 10 個月

    Positive experience so far. Easy to use, lots of resources, and very helpful support! I would recommend it to any business owner who is looking to improve their customer support.

  • PILGRIM

    地點 加拿大
    使用應用程式的時間 16 天

    Gorgias is the perfect ticketing system for ecom (especially with Shopify users) I love a good tech stack that is all integrated. Great job guys. The FB community is just a great bonus too!

  • Hundeliebling

    地點 中國香港特別行政區
    使用應用程式的時間 3 個月

    There is a lot zto learn about Gorgias but the team is always very helpful and gives you a fast response to your issues. The App is very unserfriendly.

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