Gorgias ‑ Live Chat & Helpdesk

Gorgias ‑ Live Chat & Helpdesk

開發者:Gorgias

Centralize all your customer service channels in one place

4.7 5 顆星(448 評論)

Centralize customer requests

Facebook, Instagram, Emails, live chat, SMS, and even calls: stop switching all day long and solve all customer requests from one place.

Reduce response time by 43%

Use pre-made templates that include customer data like shipping and order details to address any question in 2 clicks.

Automate 40% of your support

Stop losing time by responding to recurring request and let Gorgias answers questions like "Where is my order" with a personalized message.


有關 Gorgias ‑ Live Chat & Helpdesk

The Best Customer Service and Live Chat Help desk For Shopify And Shopify Plus

Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.

Using Gorgias gives your customer support team a true all-in-one help desk experience across email, live chat, phone, Facebook, Instagram, contact us page in one unified view to streamline your support tickets, saving you time and money.

As opposed to solutions like Zendesk or Freshdesk, Gorgias has an extremely powerful integration with Shopify and Shopify Plus, so that you can see order details for a customer, and refund, cancel, duplicate orders without leaving the help desk app.

Connect the most popular apps to allow you to cancel recurring subscriptions, modify loyalty points, and more functionality, without leaving your help desk!

Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you for it.

Provide Customer Service On Every CRM Channel

  • Manage conversations from email, live chat, phone, and social in one helpdesk
  • See the full customer live chat and message history across different channels in one view
  • Support for multiple stores

Cut Customer Support Time In Half

  • Respond instantly with live chat
  • See customer support details and orders right next to the ticket
  • Respond in one click using pre-made templates
  • Use Macros (variables like order status, shipping date, etc.) to pre-fill answers

Eliminate Ticket Backlog

  • Set up automated responses & bot to common tickets like “where’s my order?”
  • Create rules to manage your inbox, like tagging a ticket as urgent if it has the word ‘refund’

Increase Conversions And Revenue

  • Live Chat with customers currently on your store
  • See which pages they're on and their purchase history
  • Trigger Live chats and contact form on important pages, like the checkout and soon use Apple Pay

Do More Than Reply

  • Integrate other apps to your customer service app: loyalty, payment, shipping, ping & apple pay (soon)
  • Perform actions like awarding loyalty points without leaving the chat
  • Cancel, refund, or duplicate orders with a click from inside Gorgias

整合對象:

  • ReCharge,
  • Shipstation,
  • Messenger,
  • Aircall,
  • LoyaltyLion,
  • +20more

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支援

定價 7 天免費試用

查看所有定價選項

Basic plan

每月 $60

或每年一次收費 $600,按每月 $50 計費

$25 per each additional 100 tickets

  • Unlimited Customer support agents
  • 350 tickets per month included
  • Live Chat
  • Customer Service

Pro plan

每月 $300

或每年一次收費 $3,000,按每月 $250 計費

$23 per each additional 100 tickets

  • Unlimited Customer support agents
  • 2000 tickets included
  • Live Chat
  • Customer Service

Advanced plan

每月 $750

或每年一次收費 $7,500,按每月 $625 計費

$14 per each additional 100 tickets

  • Unlimited Customer support agents
  • 6000 tickets included
  • Live Chat
  • Customer Service

* 所有費用均以美元計收。 定期費用接按照 30 天為週期收費,包括每月收費或依據使用量收費。

4.7 5 顆星

總評分反應應用程式的目前狀況。總評分參考應用程式所有的評論,但會優先參考最新的評論。
  • 5 5 顆星
    91% 的評等為 5 顆星
  • 4 5 顆星
    4% 的評等為 4 顆星
  • 3 5 顆星
    1% 的評等為 3 顆星
    (3)
  • 2 5 顆星
    0% 的評等為 2 顆星
    (1)
  • 1 5 顆星
    4% 的評等為 1 顆星

最近的評論

Universal Works

I have just started using this app, simple to set up once you understand how things work and the customer support is incredible! Milan has been very helpful, any questions that I have had have been answered quickly and any issues have been resolved efficiently.

Honey's Child Boutique

If I could give less than one star I definitely would. I have been with Gorgias a little over a year. While the service has somewhat helped streamline my customer service issues, the constant outages, being kicked off of the platform and inconsistent Social integration performance has lead me to drop Gorgias. But most of all is the absolute worse customer service I have ever received. I don't know if they are short staffed or what, but EVERY TIME I reach out to them through chat, I get very generic answers with links to their articles. No one ever actually looks into my account to address my specific problem. If they do, the end up telling me I need to speak to a developer or pass the buck to Shopify. In a nutshell, these people just want your money. They do not care about customer service at all. I wouldn't recommend this company to my worse enemy.

Formex CHF

The single best app we use on Shopify. It saves us so much time in customer support by centralizing all the customer support channels. Their live chat support is the best of any app we've been using.