Gorgias: Helpdesk, Chat & FAQ

Name: Gorgias: Helpdesk, Chat & FAQ
Brand: Gorgias Inc.
Rating: 4.2 (555 reviews)

定價: 每月 $10 起。提供免費試用。
評分: 4.2 (555)
開發者: Gorgias Inc.

Streamline your customer experience with automation and AI

Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels!

All support channels in one place: email, chat, social, voice, and SMS
Enable customers to self-serve support with FAQ and Order Management
Full ticket resolutions in your brand’s tone of voice thanks to AI Agent
Connect with 100+ ecommerce-specific app integrations for unified customer data
Increased conversions with AI-powered product recommendations & chat campaigns

廣獲同類商店愛用: 美國商家

特色: 可直接在 Shopify 管理介面使用; 可與最新佈景主題搭配使用

語言

英文

這項應用程式尚未翻譯成繁體中文

可與以下項目搭配使用

結帳頁面
Shopify Flow
Klaviyo
Yotpo
Attentive
Recharge
Aircall
20+ Integrations

類別

聊天

即時傳訊

自動回覆

自訂

服務台

管道

工作流程自動化

定價

Starter plan

$10 /月

$0.40 per each additional ticket

3 customer support agents
50 tickets per month included
Live chat

7 天免費試用

Basic plan

$60 /月

或每年 $600，可省 17% 的費用

$40 per each additional 100 tickets

Unlimited customer support agents
300 tickets per month included
Live chat
Customer service
Automation add-on available

7 天免費試用

Pro plan

$360 /月

或每年 $3,600，可省 17% 的費用

$36 per each additional 100 tickets

Unlimited customer support agents
2000 tickets included
Live chat
Customer service
Automation add-on available

7 天免費試用

Advanced plan

$900 /月

或每年 $9,000，可省 17% 的費用

$36 per each additional 100 tickets

Unlimited customer support agents
5000 tickets included
Live chat
Customer service
Automation add-on available

7 天免費試用

所有費用均以 USD 計價。定期費用和依使用量計費方案，均以 30 天為週期收費。查看所有定價選項

評論 (555)

整體評分

4.2

各級評分數量

85% 的評分為 5 顆星
470
5% 的評分為 4 顆星
28
1% 的評分為 3 顆星
5
1% 的評分為 2 顆星
7
8% 的評分為 1 顆星
45

所有評價

2025年6月25日

This app has been working very well for us and I always get the help I need when there is an issue. The onboarding was easy. It works well with Yotpo and other app integrations. - We're quite pleased.

C.O. Bigelow

美國

使用應用程式 11個月

Gorgias Inc. 已回覆 2025年7月1日

Awesome to hear, team!

Thank you so much for the review - we're always here to help when you need us.

We hope we can work together on getting everything you need for your business to continue thriving!

2025年5月28日

Very finnicky and so much extra navigation that's unnecessary. They delete all your data if you don't pay the subscription. So if you make a support page with A LOT of info like we did, make sure you save it. They don't care about you, just your money

OlenVR

美國

使用應用程式 11個月

Gorgias Inc. 已回覆 2025年6月2日

Thank you for your feedback, Team OlenVR!

We understand how important your data is, and we want to clarify that it will be retained for 90 days after cancellation. This allows for flexibility in case you decide to return. After this period, your data will be permanently deleted in accordance with our privacy policy.

We hope this explanation provides some clarity.

編輯時間：2025年5月23日

Gorgias offers a lot on paper, but my experience didn’t quite live up to expectations. The setup process was more involved than I anticipated, and despite being billed for the AI Agent with Product Recommendations, the feature wasn’t yet available — I even had to join a waitlist for it. This was especially frustrating since my store is still in development.

I canceled early on, but was still charged for the feature, which felt a bit unfair given it hadn’t launched yet. Support was courteous but didn’t really resolve the issue.

Gorgias clearly has potential, and I can see it being a great tool once everything is fully in place. But for now, I’d suggest waiting until all features are live and fully accessible before committing.

Genesis Digitals

愛爾蘭

使用應用程式 5天

Gorgias Inc. 已回覆 2025年5月26日

Hey Genesis Digitals Team, we’re sorry to hear about your experience and appreciate the detailed feedback.

To clarify, the AI-powered Shopping Assistant you mentioned is indeed still in beta, with a phased rollout planned for this quarter. However, the AI Agent for Sales - part of our broader AI Agent offering - has been available to merchants who activated it earlier, and the subscription includes capabilities beyond just product recommendations.

Regarding billing, the charge reflects access to the full AI Agent suite, not just the Shopping Assistant - it can still help automatically respond to tickets. This is fully accessible even while other components are in beta.

For features like product recommendations, you can already create powerful automated paths using Flows. These are customizable Q&A chat journeys that help guide shoppers and can drive conversions even without the Shopping Assistant.

We’re always striving to improve our products, communication, and support, and we truly value your input. If you’d like to reconnect with us directly, we reached out to your email directly and would love the opportunity to turn this experience around.

2025年3月3日

Joaquin was a huge help in answering all my questions effectively and quickly. Guiding me through step by step. Very helpful! Highly recommend!

Jo+Jax

美國

使用應用程式接近5年

Gorgias Inc. 已回覆 2025年3月10日

Thank you so much for your kind words! We're proud to hear that Joaquin was able to assist you effectively and guide you through everything step by step. Providing clear and helpful support is something we truly value, and it means a lot to know that you had a positive experience.
If you ever need anything else, we’re always here to help. We appreciate your recommendation and your support! 🫶🏻

2025年4月1日

Für uns ist Gorgias eines der besten Tools, die wir je in Verbindung mit Shopify eingesetzt haben. Es hilft uns enorm dabei, Kundenanfragen schnell und effizient zu beantworten. Besonders beeindruckend ist der integrierte AI-Bot, der viele Tickets bereits eigenständig löst und nur dann an das Support-Team weitergibt, wenn menschliches Eingreifen erforderlich ist. Das spart uns wertvolle Zeit und steigert die Effizienz unseres gesamten Kundenservices enorm. Zudem bietet Gorgias noch zahlreiche weitere Funktionen und Möglichkeiten, von denen wir aktuell erst einen Bruchteil nutzen – hier steckt noch viel Potenzial für die Zukunft! Absolute Empfehlung von uns!

BORA Retail GmbH

奧地利

使用應用程式 8個月

Gorgias Inc. 已回覆 2025年4月2日

Vielen Dank für Ihre fantastische 5-Sterne-Bewertung! 🌟
Wir freuen uns riesig, wie wertvoll Gorgias für Ihren Shopify-Shop ist und dass unser KI-Bot und unsere Automatisierungsfunktionen Ihrem Team helfen, Zeit zu sparen und Kunden noch effizienter zu bedienen. Es ist großartig zu wissen, dass Sie bereits großartige Ergebnisse erzielen – und noch spannender, dass noch viel Potenzial in der Zukunft steckt! 🚀
Wir unterstützen Sie bei jedem Schritt, während Sie Gorgias erkunden und optimal nutzen. Nochmals vielen Dank für Ihre Empfehlung und dafür, dass Sie Teil der Gorgias-Community sind!