Gorgias

Gorgias

每月 $10 起。 提供免費試用。
評分 (4.3)
評價
開發者

特色

廣受與您同類型的商家愛用
  • 美國商家

應用程式相關資訊

發布日期

2017年3月1日

語言

英文

這項應用程式尚未翻譯成繁體中文

可與以下項目搭配使用

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Create 5-star customer experiences, one conversation at a time.

Gorgias is a customer experience platform that combines all your support channels into one inbox. Every interaction is attached to relevant customer data pulled straight from Shopify. Plus, it integrates with 100+ apps. No matter your store size, Gorgias can instantly handle all your support tickets with smart automation and AI, making your support team and customers happy.

Gorgias is a customer experience platform that combines all your support channels into one inbox. Every interaction is attached to relevant customer data pulled straight from Shopify. Plus, it integrates with 100+ apps. No matter your store size, Gorgias can instantly handle all your support tickets with smart automation and AI, making your support team and customers happy. 更多
  • Omnichannel: Unify email, chat, voice, TikTok, Instagram & more in one inbox
  • Order management: Edit, refund, duplicate, and cancel orders on Gorgias directly
  • Fast responses: Resolve questions promptly using AI-powered ticket management
  • Data-driven: Learn how your support team generates sales with Revenue Statistics
  • Offer 24/7 support: Answer FAQs with a Help Center, chat & website campaigns

定價

Starter plan

$10 /月

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

7 天免費試用

Basic plan

$60 /月

或每年 $600,可省 17% 的費用

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

7 天免費試用

Pro plan

$360 /月

或每年 $3,600,可省 17% 的費用

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7 天免費試用

Advanced plan

$900 /月

或每年 $9,000,可省 17% 的費用

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7 天免費試用

Starter plan

$10 /月

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

7 天免費試用

Basic plan

$60 /月

或每年 $600,可省 17% 的費用

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

7 天免費試用

Pro plan

$360 /月

或每年 $3,600,可省 17% 的費用

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7 天免費試用

Advanced plan

$900 /月

或每年 $9,000,可省 17% 的費用

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7 天免費試用

所有費用均以 USD 計價。 定期費用和依使用量計費方案,均以 30 天為週期收費。 查看所有定價選項

692 則評價

整體評分
4.3
各級評分數量
  • 85% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 8% 的評分為 1 顆星
2024年4月16日

The team at Gorgias is incredibly transparent and open to feedback, as they tailor their strategic plan and developments around the needs of their clientele. Since we switched to Gorgias at the beginning of 2021, we've been through large changes in ticket volume and the size of our support team has varied. Gorgias has been a stable platform for us throughout those changes and the flexibility and functionality are a huge value add for us. If you are a scaling support team looking for a helpdesk that can do it all - and is run by a team focused on your needs and open to feedback - I cannot recommend Gorgias more!

Rumpl
美國
使用應用程式 3年多
Gorgias Inc. 已回覆 2024年4月18日

Dear Rumpl Team,

Thank you so much for taking the time to share your positive experiences with Gorgias. 🙏

We are thrilled to hear how our platform has supported your Team through significant changes in both ticket volume and team size.

At Gorgias, we pride ourselves on our ability to adapt and evolve based on the feedback and needs of our clients, and it's incredibly gratifying to know that this aspect of our service has stood out to you.

We're committed to continuing to provide you and your Team with the best possible support and to keep enhancing our platform to meet your evolving needs. Should you have any more feedback or require further assistance, please don't hesitate to reach out.

We're sincerely grateful for your trust and recommendation. We look forward to having you on board for a long time! ✨

2024年5月7日

The Gorgias Support is amazing, always here to help and try to find all the possible solution to help us.

All the features proposed by Gorgias are user-friendly and easy to use.

© 2024 Charriol
瑞士
使用應用程式 接近2年
Gorgias Inc. 已回覆 2024年5月8日

Thank you so much for your kind words, Team! 🙏

We're thrilled to hear that you've had such a positive experience with our Support team and our platform's features, as well. Providing top-notch service and ensuring that our features are user-friendly are top priorities for us, so it's fantastic to hear that we've been able to meet your expectations in these areas.

We're here for you whenever you need assistance, and we'll continue to work even harder to provide you with the best possible experience. Thank you for joining us! ✨

2024年4月12日

We have been very happy with Gorgias app for Shopify. I'm excited to implement some of the newer AI features. I've had Gorgias for over two years now and rarely have issues. Their customer service is on it if there are.

Tour Striker Inc
美國
使用應用程式 大約2年
Gorgias Inc. 已回覆 2024年4月15日

Dear Tour Striker Crew,

Thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that you’ve been satisfied with the Gorgias app and our customer service over the past two years. 🌟

We’re also excited that you’re looking forward to implementing the new AI features. We believe these updates will bring even more value to your Shopify experience, and we can’t wait for you to try them out.

Thank you once again for your continued support and trust in us. We look forward to serving you for many more years! 🤗

2024年4月2日

Gorgias makes life easy! Having all your platforms in one place creates a seamless customer service experience for your staff and customers. Can't fault their helpful team either - recommend for small or large businesses

Aletheia & Phos
澳洲
使用應用程式 1年多
Gorgias Inc. 已回覆 2024年4月4日

Hi, Aletheia & Phos Family!

Thank you so much for sharing your positive experience with Gorgias!

It's great to hear that having all your communication channels in one place has made life easier for both your staff and customers. Seamless customer service is definitely a game-changer. And it's wonderful to hear that our team has been helpful as well. Your recommendation for both small and large businesses speaks volumes.

We're looking forward to having you on board for a long time. 🌟

2024年3月19日

The customer service at Gorgias is fabulous, it's a game changer for start ups that has the ability to scale up too. The best part is, they are always on hand to solve any issues and honestly speaking we didn't have any but the account rep really helps you make the most of tips and tricks like macros and automation which saves us so much time as a small team

Total XP
英國
使用應用程式 2年多
Gorgias Inc. 已回覆 2024年3月21日

Thank you for your wonderful review!

We're pleased to hear that you find Gorgias to be a game changer and appreciate our ability to scale up as your business grows.

It's our pleasure to learn that our Support Team has been able to assist you effectively, and it's fantastic to know that you're finding value in the tips and tricks our account reps have provided. Saving time for small teams is what we're all about!

We're here to support you every step of the way! 🙏

應用程式相關資訊

發布日期

2017年3月1日

語言

英文

這項應用程式尚未翻譯成繁體中文

可與以下項目搭配使用

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

由 Gorgias Inc. 建置

關於「Gorgias Inc.」

平均評分 4.3 顆星

已有 7 年為 Shopify 應用程式商店開發應用程式的經驗

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

支援服務

傳送訊息

support@gorgias.com

開發者無法直接以繁體中文提供支援。

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