Gorgias: AI, Helpdesk & Chat

Name: Gorgias: AI, Helpdesk & Chat
Brand: Gorgias Inc.
Rating: 4.2 (618 reviews)

定價: 每月 $10 起。提供免費試用。
評分: 4.2 (618)
開發者: Gorgias Inc.

安裝

檢視示範商店

Leading AI-powered conversational commerce platform for brands

Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.

Helpdesk built for scale: Manage all customer conversations in one unified inbox
Autonomous ticket resolution: AI Agent handles end-to-end support
AI Shopping Assistant: Recommend products and guide shoppers in real time
Unified commerce stack: 100+ integrations to power the full customer journey
Actionable analytics: Turn customer conversations into insights to drive revenue

廣獲同類商店愛用: 美國商家

語言

英文

這項應用程式尚未翻譯成繁體中文

可與以下項目搭配使用

結帳頁面
Shopify Flow
Shopify 管理介面
20+ Integrations
Aircall
Attentive
Klaviyo
Recharge
Yotpo

類別

聊天

即時傳訊

自動回覆

自訂

服務台

管道

工作流程自動化

定價

選擇最適合您業務的方案。

Starter plan

$10 /月

$0.40 per each additional ticket

功能

3 customer support agents
50 tickets per month included
Live chat

7 天免費試用

Basic plan

$60 /月

或每年 $600，可省 17% 的費用

$40 per each additional 100 tickets

功能

Unlimited customer support agents
300 tickets per month included
Live chat
Customer service
Automation add-on available

7 天免費試用

Pro plan

$360 /月

或每年 $3,600，可省 17% 的費用

$36 per each additional 100 tickets

功能

Unlimited customer support agents
2000 tickets included
Live chat
Customer service
Automation add-on available

7 天免費試用

Advanced plan

$900 /月

或每年 $9,000，可省 17% 的費用

$36 per each additional 100 tickets

功能

Unlimited customer support agents
5000 tickets included
Live chat
Customer service
Automation add-on available

7 天免費試用

所有費用均以 USD 計價。定期費用和依使用量計費方案，均以 30 天為週期收費。查看所有定價選項

評論 (618)

整體評分

4.2

各級評分數量

83% 的評分為 5 顆星
514
5% 的評分為 4 顆星
33
1% 的評分為 3 顆星
6
1% 的評分為 2 顆星
9
9% 的評分為 1 顆星
56

所有評價

2026年8月14日

TUSHY has been on Gorgias for years, and it's the rare support tool that's kept getting more useful instead of more bloated. It gives our CX team the visibility to solve problems at the root instead of just answering the same ticket over and over — and that's shown up in real, sustained volume reduction.

What's most exciting lately are their new AI features, especially the AI Shopping Assistant. It's made the case, with our own numbers, that customer support can be a revenue driver — not a cost center to manage down — and we didn't need to hire an outside partner to get there. Gorgias built it to just work.

We trust it enough that other departments have started adopting it outside of support. That's the real signal.

TUSHY

美國

使用應用程式大約7年

2026年8月7日

Gorgias is the single most valuable application in our Shopify technology stack. It has transformed the way we manage customer support by giving us unprecedented visibility into customer issues, helping us identify root causes and significantly reduce support volume over time. What excites me most is Gorgias' continued innovation. Their growing focus on driving sales conversion, in addition to customer support, is positioning the platform as a critical revenue-generating tool. I genuinely cannot imagine operating our customer service organization without it. The value has become so evident that our broader company has expanded its use across Food Service, Quality Assurance, and several other B2B departments.

Kauai Coffee

美國

使用應用程式 3年多

Gorgias Inc. 已回覆 2026年8月10日

Thank you for such an incredible review and for sharing the impact Gorgias has had across your organization.

It’s especially rewarding to hear how the platform has helped your team gain deeper visibility into customer issues, address root causes, and reduce support volume over time. We’re also excited that our continued focus on sales and revenue generation is resonating with you.

Seeing Gorgias expand beyond customer service into other areas of your business means a lot to us. Thank you for your trust and continued partnership!

2026年8月5日

Since the last major update a few weeks ago, the AI agent has improved. The Gaia AI is also incredibly useful at helping improve our performance. Skills is a great new feature, although there is still AI slip where it fails to follow precise instructions and wording - could really do with an option to provide fast feedback given this is in Beta.

Motohaus B2B

英國

使用應用程式 1年多

Gorgias Inc. 已回覆 2026年8月6日

Thank you for your thoughtful review and for sharing such detailed feedback!

We’re delighted to hear you’ve noticed the improvements to the AI Agent following the recent updates and that Gaia AI has been helping your team perform even better. It’s also great to know that you’re finding value in Skills as you explore the new capabilities.

We really appreciate your candid feedback about AI occasionally missing precise instructions. As Skills are still in Beta, feedback like yours is incredibly valuable, and we completely understand how a fast feedback option would make refining responses even easier. We’ve shared your suggestion with our Product team as we continue improving the experience.

Thank you again for your support and for helping us make Gorgias better. We’re excited to keep building on these improvements and supporting your team along the way!