Gorgias

Gorgias

定價
每月 $10 起。 提供免費試用。
特色
廣受美國商家愛用
可與最新佈景主題搭配使用
評分
4.3 (699)
開發者
Gorgias Inc.

Create 5-star customer experiences, one conversation at a time.

Gorgias is a customer experience platform that combines all your support channels into one inbox. Every interaction is attached to relevant customer data pulled straight from Shopify. Plus, it integrates with 100+ apps. No matter your store size, Gorgias can instantly handle all your support tickets with smart automation and AI, making your support team and customers happy.

Gorgias is a customer experience platform that combines all your support channels into one inbox. Every interaction is attached to relevant customer data pulled straight from Shopify. Plus, it integrates with 100+ apps. No matter your store size, Gorgias can instantly handle all your support tickets with smart automation and AI, making your support team and customers happy. 更多
  • Omnichannel: Unify email, chat, voice, TikTok, Instagram & more in one inbox
  • Order management: Edit, refund, duplicate, and cancel orders on Gorgias directly
  • Fast responses: Resolve questions promptly using AI-powered ticket management
  • Data-driven: Learn how your support team generates sales with Revenue Statistics
  • Offer 24/7 support: Answer FAQs with a Help Center, chat & website campaigns
特色
廣受美國商家愛用
可與最新佈景主題搭配使用

即時傳訊

專員分析, AI 聊天機器人, 顧客深入分析, 電子郵件聊天, 檔案上傳, 即時訊息, 簡訊, 社群媒體

自動回覆

購物車提醒, 交叉銷售, 折扣, 常見問題, 招呼語, 訂單最新資訊, 商品推薦, 快速回覆, 邀請評價, 追加銷售

自訂

專員顯示圖片, 營業時間, 指派聊天, 聊天按鈕, 聊天流程, 聊天視窗, 顏色和字型, 表情符號和貼圖, 標記, 歡迎訊息

發布日期

2017年3月1日

語言

英文

這項應用程式尚未翻譯成繁體中文

可與以下項目搭配使用

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

定價

Starter plan

$10 /月

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

7 天免費試用

Basic plan

$60 /月

或每年 $600,可省 17% 的費用

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

7 天免費試用

Pro plan

$360 /月

或每年 $3,600,可省 17% 的費用

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7 天免費試用

Advanced plan

$900 /月

或每年 $9,000,可省 17% 的費用

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7 天免費試用

所有費用均以 USD 計價。 定期費用和依使用量計費方案,均以 30 天為週期收費。 查看所有定價選項

評價 (699)

整體評分
4.3
各級評分數量
  • 85% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 8% 的評分為 1 顆星
2024年6月13日

Great support team. Very knowledgeable. Helped sort out technical issues with great attention to details.

Tulipanes Chile
智利
使用應用程式 3年多
Gorgias Inc. 已回覆 2024年6月17日

Dear Tulipanes Chile Team,

We pride ourselves on our attention to detail and technical expertise, and it's wonderful to know that these efforts made a positive difference for you.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help! 🙏

2024年5月21日

Great support from Emilija, super friendly and so helpful!

Absolutely always feel supported by Gorgias

CafePod
英國
使用應用程式 接近4年
Gorgias Inc. 已回覆 2024年5月23日

Hi, CafePod Family!

Our Emilija is a true 🌟, and we couldn't be happier to know that she provided you with great support and that you always feel supported by Gorgias. Our team works hard to ensure a friendly and helpful experience for our customers, and it's wonderful to know we are meeting that goal for you.

If you ever need further assistance, we'll be just one message away. 🙏

編輯時間:2024年6月12日

I must've played the customer experience roulette and lost. I have been trying to add phone service to my current subscription and had some questions about setup, but the level of support experience that I'm getting does not reflect the positive reviews here. Since when do you have to follow up to your own questions? I'm very disappointed.

Edit: I had a feeling that this was an isolated case, but they reached out to me, and I was immediately put on the right track. I appreciate that Gorgias really pays attention to its customer base, and I'm happy with the results.

SewHungryhippie
美國
使用應用程式 接近2年
Gorgias Inc. 已回覆 2024年6月12日

Hello, Team.

We highly appreciate you taking the time to share your experience, and we regret to know about the distress you’ve encountered.

The support you received certainly does not reflect the standard of service we strive to provide.

We understand your concerns and want to ensure you receive the assistance you need. We have offered a call to help resolve your setup questions more effectively. Please let us know about a convenient time in your response to our email, and we will ensure one of our Senior Support Specialists is available to assist you promptly.

Your feedback is invaluable, and we are committed to improving our support services. We appreciate your patience and the opportunity to make things right.

***************************************

Updated:

Dear Team,

We're couldn't express how grateful we are to see that you came back and updated your review. We're simply beyond thrilled to learn that our team was able to address your concerns promptly and effectively. At Gorgias, we pride ourselves on our commitment to our customers, and it's wonderful to know that our efforts have made a positive impact on your experience.

We truly appreciate your kind words and are delighted that you're happy with the results. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! 🙏

2024年5月20日

If you are a by the hour worker who never leaves their desktop computer then maybe its a decent app but if you are on the go and work virtually from your phone at times then it is the absolute worst, the app has a 1.7 star rating in the apple store's website. Good if you never use a tablet of phone, stay away from if you plan to use the mobile version. I complained about it multiple times and they did nothing, the app got worse when I upgraded my phone.

Rouge Care
加拿大
使用應用程式 大約3年
Gorgias Inc. 已回覆 2024年5月22日

Hello, Rouge Care Team.

Thank you for sharing your feedback with us. We sincerely regret to know about the inconvenience you've experienced with our mobile app. We fully understand how important it is for our app to function seamlessly, especially for users who work on the go.

We take your concerns seriously and are committed to improving the mobile experience. We’d also like to assure you that we are actively working on updates to address the issues you've mentioned. Please rest assured that our Development Team is actively working on updates and improvements to ensure a better user experience.

We're truly grateful for your patience and understanding, and for giving us the opportunity to improve. We hope to regain your trust and provide an app experience that meets your needs.

2024年5月29日

The app was great

C-IN2 New York
美國
使用應用程式 2年多
Gorgias Inc. 已回覆 2024年5月31日

Thank you so much for your kind words!, C-IN2! 😻 We're thrilled to hear that you found Gorgias to be great. Your feedback means a lot to us and motivates our team to keep improving. If you have any suggestions or need any assistance, feel free to reach out to our Support team!

支援服務

「Gorgias Inc.」會回答您對於「Gorgias」的任何問題。

開發者

Gorgias Inc.

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

資源

開發者無法直接以繁體中文提供支援。

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