Gorgias: Helpdesk, Chat & FAQ

Name: Gorgias: Helpdesk, Chat & FAQ
Brand: Gorgias Inc.
Rating: 4.2 (558 reviews)

定價: 每月 $10 起。提供免費試用。
評分: 4.2 (558)
開發者: Gorgias Inc.

Streamline your customer experience with automation and AI

Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels!

All support channels in one place: email, chat, social, voice, and SMS
Enable customers to self-serve support with FAQ and Order Management
Full ticket resolutions in your brand’s tone of voice thanks to AI Agent
Connect with 100+ ecommerce-specific app integrations for unified customer data
Increased conversions with AI-powered product recommendations & chat campaigns

廣獲同類商店愛用: 美國商家

特色: 可直接在 Shopify 管理介面使用; 可與最新佈景主題搭配使用

語言

英文

這項應用程式尚未翻譯成繁體中文

可與以下項目搭配使用

結帳頁面
Shopify Flow
Klaviyo
Yotpo
Attentive
Recharge
Aircall
20+ Integrations

類別

聊天

即時傳訊

自動回覆

自訂

服務台

管道

工作流程自動化

定價

Starter plan

$10 /月

$0.40 per each additional ticket

3 customer support agents
50 tickets per month included
Live chat

7 天免費試用

Basic plan

$60 /月

或每年 $600，可省 17% 的費用

$40 per each additional 100 tickets

Unlimited customer support agents
300 tickets per month included
Live chat
Customer service
Automation add-on available

7 天免費試用

Pro plan

$360 /月

或每年 $3,600，可省 17% 的費用

$36 per each additional 100 tickets

Unlimited customer support agents
2000 tickets included
Live chat
Customer service
Automation add-on available

7 天免費試用

Advanced plan

$900 /月

或每年 $9,000，可省 17% 的費用

$36 per each additional 100 tickets

Unlimited customer support agents
5000 tickets included
Live chat
Customer service
Automation add-on available

7 天免費試用

所有費用均以 USD 計價。定期費用和依使用量計費方案，均以 30 天為週期收費。查看所有定價選項

評論 (558)

整體評分

4.2

各級評分數量

84% 的評分為 5 顆星
468
5% 的評分為 4 顆星
29
1% 的評分為 3 顆星
5
1% 的評分為 2 顆星
8
9% 的評分為 1 顆星
48

所有評價

2025年11月6日

I've been using Gorgias for the past 4 years, and we've been very satisfied with the granularity of support, feature rollout, community engagement, and overall user experience.

The automation tools have been exciting to learn, test, and refine. I understand and appreciate Gorgias as an organization that values continuous improvement. Over the years, I've seen each channel become a little easier to use, and I feel assured that they'll continue to improve the user experience based on our feedback.

A tool is only as good as its user, and Gorgias is making it easy for us to learn, refine, and thrive! Our customers are stoked, and so are we.

Vvolt

美國

使用應用程式 4年多

Gorgias Inc. 已回覆 2025年11月7日

Thank you for such wonderful feedback!

We're so glad to have been part of your journey. It means a lot to hear our work and dedication is making a real impact. We’ll keep working even harder to support your team and customers!

2025年11月4日

Gorgias has been the best CRM we’ve ever used! They keep rolling out new features that not only enhance the customer experience but also make life easier for our support team.

The AI agent has been incredible at helping respond to customers; it even cancels orders automatically when someone requests a cancellation. It’s boosted our CSAT and freed up our team to focus on the bigger, more complex tickets.

GHOST

美國

使用應用程式 4年多

Gorgias Inc. 已回覆 2025年11月7日

Thank you so much, team GHOST!
We're thrilled to hear Gorgias has made such a difference for your support team and customer experience. We're especially glad the AI agent is saving time and boosting CSAT, and we’ll keep building more features to make life even easier for your team!

2025年10月17日

I couldn’t be happier with Gorgias, the team, the features, and the overall experience have been exceptional.
We’ve been using Gorgias for four years now, and I wouldn’t consider switching to any other helpdesk.

Ekster®

美國

使用應用程式大約5年

Gorgias Inc. 已回覆 2025年10月20日

Thanks so much for the kind words, team Eskter!

We're thrilled to hear Gorgias has been such a great fit for you over the past four years. We'll keep working on cool new features and ensure the experience we provide to you remains top-notch.

We truly appreciate your support, it means a lot to our whole team!