Gorgias ‑ Live Chat & Helpdesk
The customer support platform for ecommerce
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Popular with businesses in the United States
App highlights
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Speed tested: low impact to your online store
Key values section
Centralize customer tickets
Facebook, Instagram, Emails, live chat, SMS, and even calls: stop switching all day long and solve all support requests from one place.
Reduce response time
Use pre-made templates that include customer data like shipping and order details to address any question in 2 clicks.
Automate your support
Stop losing time by responding to recurring request and let Gorgias answers questions like "Where is my order" with a personalized message.
Gorgias ‑ Live Chat & Helpdesk
Launch date
Fits seamlessly into
- Shopify Flow
Integrates with
- ReCharge
- Shipstation
- Messenger
- Aircall
- LoyaltyLion
- +20more
Gorgias ‑ Live Chat & Helpdesk
Launch date
Fits seamlessly into
- Shopify Flow
Integrates with
- ReCharge
- Shipstation
- Messenger
- Aircall
- LoyaltyLion
- +20more
Pricing 7-day free trial
See all pricing optionsBasic plan
$60/month
or $50/month billed at $600 once per year
$20 per each additional 100 tickets
Pro plan
$360/month
or $300/month billed at $3,600 once per year
$18 per each additional 100 tickets
Advanced plan
$900/month
or $750/month billed at $9,000 once per year
$18 per each additional 100 tickets
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Reviews
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
PILGRIM
Gorgias is the perfect ticketing system for ecom (especially with Shopify users) I love a good tech stack that is all integrated. Great job guys. The FB community is just a great bonus too!
Hundeliebling
There is a lot zto learn about Gorgias but the team is always very helpful and gives you a fast response to your issues. The App is very unserfriendly.
Bare Bones
We have been using the Gorgias app for almost a year now, and it has allowed us to continue to grow our company without having to add customer service staff. It streamlines the whole CS process, integrating every channel of communication into one tidy but robust platform that one person can manage, allowing as much automation as we could possibly want or need, but making it completely customizable so we can maintain the personal and human touch our customers value so highly. they provide training both live and asynchronous, and when I just need to reach out to get an immediate answer, they have never failed me, even on weekends. Gorgias lives out the kind of customer service we want for our company, and they make it possible for us to do.
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