The Best Customer Service and Live Chat Helpdesk For Shopify And Shopify Plus

Gorgias is a helpdesk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.

Using Gorgias gives your customer support team a true all-in-one helpdesk experience across email, live chat, phone, Facebook, Instagram, contact us page in one unified view to streamline your support tickets, saving you time and money.

As opposed to solutions like Zendesk or Freshdesk, Gorgias has an extremely powerful integration with Shopify and Shopify Plus, so that you can see order details for a customer, and refund, cancel, duplicate orders without leaving the helpdesk app.

Use other popular Shopify apps, like Smile, Aircall, Smooch, Recharge, Swell, Veeqo, Intercom or soon Ping direcly through Gorgias. allowing you to cancel recurring subscriptions, modify loyalty points, and more functionality, all without leaving your helpdesk!

Use templates, automation, rules, and macros to cut support time by 30-50%. Your support team will be more productive and your customers will love you for it.

Provide Customer Service On Every Channel

• Manage conversations from email, live chat, phone, and social media in one helpdesk
• See the full customer live chat and message history across different channels in one view
• Support for multiple stores

Cut Customer Support Time In Half

• Respond instantly with live chat
• See customer support details and orders right next to the ticket
• Respond in one click using pre-made templates
• Use Macros (variables like order status, shipping date, etc.) to pre-fill answers

Eliminate Ticket Backlog

• Set up automated responses & bot to common tickets like “where’s my order?”
• Create rules to manage your inbox, like tagging a ticket as urgent if it has the word ‘refund’

Increase Conversions And Revenue

• Live Chat with customers currently on your store
• See which pages they're on and their purchase history
• Trigger Live chats and contact form on important pages, like the checkout and soon use Apple Pay

Do More Than Reply

• Integrate other apps to your customer service app: loyalty, payment, shipping, ping & apple pay (soon)
• Perform actions like awarding loyalty points without leaving the chat
• Cancel, refund, or duplicate orders with a click from inside Gorgias

The highest rated stores use Gorgias

• Timbuk2: Messenger bag brand
• Thrive Causemetics: Luxury cosmetics
• Darn Good Yarn: Yarn subscription
• Rothys: Sustainable shoes

Switch from Zendesk, Intercom, Ping, Apple Business Chat, HelpCenter, contact us

Integrates with