Gorgias ‑ Support & Live chat

Gorgias ‑ Support & Live chat

by Gorgias

Customer support, live chat, help center customer service chat

4.8 of 5 stars(204 reviews)

360 customer service & support

View customer service requests from email, live chat, and social in one place. Import tickets from Zendesk and other customer support apps

Integrated customer live chat

Embed a live chat integrated with Shopify and other customer support apps. Perform refunds and edits straight from your helpdesk live chat

Stats and live chat bot

Automate your customer support live chat and contact us page using stats, rules and templates. Contact us now to boost your customer service


About Gorgias ‑ Support & Live chat

The Best Customer Service and Live Chat Helpdesk For Shopify And Shopify Plus

Gorgias is a helpdesk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.

Using Gorgias gives your customer support team a true all-in-one helpdesk experience across email, live chat, phone, Facebook, Instagram, contact us page, allowing one view to help you streamline your support tickets, saving you time and money.

As opposed to solutions like Zendesk or Freshdesk, Gorgias has an extremely powerful integration with Shopify and Shopify Plus, so that you can see order details for a customer, and refund, cancel, or duplicate orders without leaving the helpdesk app.

Use other popular Shopify apps, like Smile, Aircall, Smooch, Recharge, Swell, Veeqo, Intercom, etc? Gorgias integrates with them as well, allowing you to cancel recurring subscriptions, modify loyalty points, and more functionality, all without leaving your helpdesk!

Use templates, automation, rules, and macros to cut support time by 30%-50%. Your support team will be more productive and your customers will love you for it.

Provide Customer Service On Every Channel

  • Manage conversations from email, live chat, phone, and social media in one helpdesk
  • See the full customer live chat and message history across different channels in one view
  • Provide support for multiple stores

Cut Customer Support Time In Half

  • Respond instantly with live chat
  • See customer support details and orders right next to the ticket
  • Respond with one click using pre-made templates
  • Use Macros (variables like order status, shipping date, etc.) to pre-fill answers

Eliminate Ticket Backlog

  • Set up automated responses & bot to common tickets like “where’s my order?”
  • Create rules to manage your inbox, like tagging a ticket as urgent if it contains the word ‘refund’

Increase Conversions And Revenue

  • Live Chat with customers currently on your store
  • See which pages they're on and their purchase history
  • Trigger Live chats on important pages, like the checkout

Do More Than Reply To Emails

  • Integrate other apps to your customer service app (loyalty, payment, shipping, etc)
  • Perform actions like awarding loyalty points without leaving the conversation
  • Cancel, refund, or duplicate orders with a click from inside Gorgias

The highest rated stores use Gorgias

  • Timbuk2: Messenger bag brand
  • Thrive Causemetics: Luxury cosmetics
  • Darn Good Yarn: Yarn subscription
  • Frichti: French food delivery service
  • Rothys: Sustainable shoe store

Switch from Zendesk, Intercom, contact us.

Integrates with

  • ReCharge,
  • Shipstation,
  • Messenger,
  • Aircall,
  • LoyaltyLion,
  • +20more

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 7-day free trial

See all pricing options
Basic plan

$60/month

or $50/month billed at $600 once per year

$12 per each additional 100 tickets

  • Unlimited Customer support agents

  • 500 tickets per month included

  • 7 integrations

  • Live Chat

  • Customer Service

Pro plan

$200/month

or $166.67/month billed at $2,000 once per year

$10 per each additional 100 tickets

  • Unlimited Customer support agents

  • 2000 tickets included

  • 15 integrations

  • Live Chat

  • Customer Service

Advanced plan

$500/month

or $416.67/month billed at $5,000 once per year

$8.3 per each additional 100 tickets

  • Unlimited Customer support agents

  • 6000 tickets included

  • 30 integrations

  • Live Chat

  • Customer Service

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.8 of 5 stars
Based on 204 reviews

  • 5 of 5 stars
    92% of ratings are 5 stars
  • 4 of 5 stars
    3% of ratings are 4 stars
    (6)
  • 3 of 5 stars
    1% of ratings are 3 stars
    (3)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    4% of ratings are 1 stars
    (8)

Most recent reviews

The Gunbox

I really love this app to communicate with our customers, it makes for everything being connected ,so that I spend less time looking for their orders and more time helping them with the issue at hand. I wish there were some way to have internal notes as an option, all in one place maybe on the right-hand side at the top so that all you have to do is click a button and see everything that was written internally. Other than that, the CSR are very responsive. Nice app.

Scent Fill

I like a lot of the features, however, it still needs some work. Customer Support is great, but they take a long time to respond. Gorgias needs to start integrating with more vendors such as Walmart and Amazon. Who doesn't connect to Amazon in this day and age?

Leachco

Great Customer Service! This is integration is fantastic for Shopify. We were using another application, but have had a better experience and more features with a better cost.